RideNow Powersports Surprise

My husband and I just purchased bikes here. When I found a better deal on the same bike elsewhere Shawn, without hesitation matched the deal. My husband ended up also purchasing a bike — they also made him a pretty darn good deal. The service guys were awesome — Derik walked me through my bike and noticed the part that shows what gear I am in was malfunctioning. They quickly ordered the part and will replace on my next trip to Arizona. All the guys were very nice and helpful. Our salesman (Alika) delivered great service. Brandon closed the deal with all the paperwork and did a great job. Thanks guys, will see you in a couple weeks to get that gear part in. Love our bikes!

So, I’m reading the reviews and notice that the super angry ones are a little older. I think it’s important to say, from my perspective, that if Unilocal were around when they first opened, I might have given it one star too. But, like a good business should, they listened and replaced people that needed to go.
My wife and I decided to walk in again, but told each other «we’re not buying from them, we don’t like them» we were just going to learn. A young salesperson named Steven (or Stephen) asked what we were looking for. He was nice, informative, not pushy, and frankly somewhat consultative with us in what we might need. Well, when you like a sales person who’s that helpful, you have to buy from them, so we did.
Now, 9 months later we had an ignition switch die on us. As my daughter was pulling out the Ranger, it died right in our front yard. I called Tony over there (he has an east coast accent, but we’ll let that slide) and told him what was going on. First thing Tuesday, when they opened, Tony calls and says the truck is on the way to pick up my Ranger. Today, Wednesday, Tony calls and tells me it’s fixed, covered by warranty (including the pickup), and to come get it.
As I started to write this, I was going to mark it at 4 stars. I don’t just give out 5 unless it’s mind blowing food. One of the low score reasons was 1 person during the purchase of the Ranger, we just didn’t like him. But Steven was great, Cody was incredibly informative (and in fact stayed open one night when I blew a tire, until I got there so I wasn’t stuck on a jack on Bell Rd.) But my wife and I just didn’t like this one person at all.
But, between Steven, Cody, and now Tony’s fast service and response to our needs, I decided to add the 5^th star.
Seriously, if you’re looking to get started with something for off road or hunting, go in there talk to these guys. If a business is represented by it’s people, then Ride Now Surprise is doing great!

I’ve been here many times over the past decade and have always experienced quick, helpful, honest service for my ATV.

As a rider since 1977, I have seen it, heard it, done it and watched the evolution of motorcycling in Arizona. I grew up at 75^th Ave. & Bell Rd., when the roads were dirt and the land was filled with orange groves.
When RideNow PS came into the valley, they came in like a Wal-​Mart of riding. Some of their staff lacked the support and resources to be as efficient and productive as the community needed them to be. Some of the staff were downright asses, and that unfortunately gave RideNow a big black eye.
Recently my husband and I wanted to buy the new Yamaha FJ-09’s. ABS, traction control, adjustable everything, comfortable upright position without losing the feel of a sport bike. Being that the model was so new, we had no other option than to go to RideNow and suck it up.
Not only was the salesman, Stephen Brown (in the Surprise store) very informative, but he kept in touch with us via texting and phone as we had questions surface. They only had one of the bikes we wanted, and I sure wasn’t going to give mine up, so they found another one in red for the hubby. We countered their asking price and they accepted.
From the moment we came in to make the purchases, they were friendly, knowledgeable, and offered the best service. We dealt with Stephen, the salesman, spent all the time we wanted and needed with the sales manager Chip, and had an opportunity to sit and talk with the head of the service department. He was able to address any questions we had. We walked out of the dealership and knew we had acquired exactly what we wanted at the price we were comfortable with. We also had found new riding friends.
I also own a rider training school in Arizona called RideSmart Motorcycle Training, Inc. We have no affiliation with any dealership and choose to keep it that way. It’s up to the consumer to pick what is right for them. We don’t care what you ride, it’s that you ride. With the experience that we had at RideNow, I feel really comfortable recommending my students to their store. I can’t say that the previous reputation would have led me to do that, but I now have seen first-​hand, they have good people working there.
I’m not paid or get anything for writing this. Go there, decide for yourself. Make your own opinion. One of my personal favorites for gear is still the Helmet Center (don’t ever finance your safety gear or you’ll pay too much over the length of the loan). But for a bike, scooter, Slingshot, CanAm, RideNow Surprise has a couple of new fans. Just know that they folks working there now are the best of the best.
Angela Orton
Owner, RideSmart Motorcycle Training, Inc.

Has pretty good inventory, always clean and anyone we ever talked to has been really kind and pretty knowledgeable. Disappointed on the loan we received. We were told that we would be paying $ 400 in interest over the life of the loan. The finance guy was way wrong. With excellent credit we are paying $ 50 a month in interest! Yamaha is who financed us but Ride Now finance told us one thing and it ended up being way more. Too late once you get your first bill. Just disappointed in the inaccurate information. =(Recommend when signing for the loan, do the math and carefully go over the numbers especially if they don’t match what they tell you. Do not take someone’s word for it.

I would give this place negative stars if that was possible!!!
MOST HORRIBLE SERVICE EVER!!! DO NOT PURCHASE ANYTHING FROM THEM: We purchased a RZR 900 Jagged X and a Honda TRX 700XX on October 16^th. We were lied to by the sales associate, the sales manager and the finance manager on multiple occasions. Both of our units did not work and required serious repairs before they were operational. Which the dealership attempted to have us pay for. It took them a month to get the plates to us for the TRX700 and over two months later they still can’t tell us where the plates for the RZR are or even if they have submitted for them. their General manager is not returning our calls so we are posting our story every where we can. Our review is much much longer with over 2 months of back and forth and having our units there on multiple occasions at times for 2 weeks. We want help getting what we paid over $ 20,000 for.

I just bought a Vespa scooter. NOT at Ridenow Surprise. Their Out-​The-​Door price was 50% higher ($ 1700) than the advertised price of $ 3499 on a three-​year old «new» scooter. The fees, were for the most part, ridiculous; the legitimate ones (destination and doc fee) were extremely high. At a Vespa dealer in Tucson the only fees were destination fee and Tucson City tax. No dealer prep, documentation fee (although that was because I am registering it myself in a different state) or any of the other add-​ons Ridenow added. Additionally, after getting an OTD price via email, I got a phone call from a salesman giving a quote even higher than the written quote. Buyers of new vehicles do NOT need to pay all these additional costs, and honest dealers do not charge for them. Finally, they just quit communicating. Buyer beware at this place!

Pricey pricey pricey. Looking for a helmet go elsewhere as the selection is small and EXPENSIVE. The service here is good and there’s a good variety of cycles and cycle gear but man I can get over the prices.

My husband and I were in the market for first side by side. We went back and forth on what we actually wanted to do though and had 102 questions. I called Ride Now Surprise and a sales rep named Kevin answered. I went over a couple of my basic questions and concerns and he was really helpful. I explained to him that we were still thinking about it and would get back in touch. A week or so later Kevin called to do a customer service follow up and to see if there were any other questions I had that he could assist with. I didn’t at the time as we were still on the fence if we wanted to make a large purchase.
One evening my husband and I decided to go down to the Peoria store just to look at the inventory and see if we even liked the new models (we live in Glendale so it was much easier to go there). When we walked it no one greeted us and when we did find someone we were made to feel like we were below them and couldn’t afford anything in their store. They walked us to the warehouse so we could look at a used model and when we walked in the back my husband mentioned that they had a lot more inventory then he would have thought. The rep said ‘yup we stack em’ high and sell them for even more’. We knew right then that we didn’t and wouldn’t buy anything from the Peoria location. And to be honest. just had a sour taste for the Ride Now franchise in general.
On our way home I thought that I would give Kevin a call because he had been so helpful in the past. That night we went out to the Surprise location to take a look at what they had in stock. Just walking into that location vs. Peoria was completely different. There were a few people that greeted us and asked if we needed any help. Kevin spent time with us and went over the different models we were looking at and price points. At NO time did I even feel like my money wasn’t good enough there or that I was an idiot for asking really basic questions like we did at Peoria.
My husband and I were really indecisive and teetered back and forth on what we wanted to do but Kevin was SO patient. There was only 2 14′ models left so we knew that if we wanted to do it we need to decide fast but he never pressured us to make a decision on the spot because he understood that it’s a big purchase. (I was about a week between the first time we looked at the unit until we decided to buy it and I probably talked to Kevin at least once, if not more times a day with different questions.
Long story short (or not so short I guess) we are now the proud owners of a new 2014 Polaris Ranger Crew LE. Even though I live not too far from the Peoria location, I will continue to make the drive out to Surprise due to the amazing customer service I received from the staff.
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I bought my Yamaha R1 Raven here a few years ago and would definitely come back when I’m ready for my next bike.

Five stars because it smells so good in here. I want to get something here so bad. The people here are helpful and so nice. You can get lost in here and trapped in the small spaces in between scooters motorcycles ATVs and all the fun stuff. There is not much room to walk around when you constantly run into toys and accessories. Very tempting. Wish I was Rollin in the dough it would be on and crackalackin.

Good customer service and explanation of what was needed for my Fury. They were quicker to help than Ridenow Peoria.
I noticed that Unilocal has filtered out most of the good reviews of this place!!! Why would they do this?

This place is awful! They lack in the customer service department. We own a sand rail ! We went to get a new battery and accessories and they were not helpful at all. We will not go back here EVER!!! I would rather drive to the other side of town to get parts then go back here.

This place rocks! I just took my LT500 (banshee killer) in for a service and to get my new +14 chrome swingarm installed. Great service, great location (close to Sbucks). The staff was nice, the service was fast and cheap, and my Zilla is still the king of the hill! As a side note this guy Matt was super cool. I think he owns the place or something. Ask him to do his arm trick, its comical! Thanks Ridenow Surprise.

We are having some motorcycle issues. My brother has been building bikes and cars for over 25 years, so he is walking Dragnet through what needs to be done. Basically his 2012 bikes chain came off. Not good. Not his fault. He actually flipped off the bike when the chain came off. on Bell road, luckily nobody took him out. Now he has a lot of $$$$ work that needs to be done. And you bet your butt Ride Now will be covering it.
From what I have read and heard, I’d stay away from here when it comes to buying anything with a motor.

A BAD Surprise at the RideNow in Surprise, AZ. Last week I rode into RideNow to buy a new face shield for my KBC helmet. After looking around a bit I finally went up to the parts desk and ask if they had a replacement face shield. The sales person looked at my helmet and said he had never heard of KBC. He went back into the office and came back and told me that KBC was out of business. I thanked them for their information and told them I would come back and buy a new helmet. I went home and checked online and KBC is indeed still in business and still produces my helmet and sells parts including face shields. I also did a store location search on the KBC site and found that the RideNow in Peoria carrys my helmet and parts. This has left a really negative feeling about the store in Surprise. Honesty and integrity are really important. I will not be going back to RideNow in Surprise.