My Appliance Guy

Great experience with Mario. He was helpful and quick to respond. Great customer service.

Mario and his crew are always very nice and prompt. Very affordable and did not push me to fix something I could not afford or need to fix.

I called my appliance guy because I’m having problems with my dishwasher. He spent 15 minutes on the phone with me going through things for me to try before I spent the money for a service call. I thought that was very cool of him. He told me if I followed all of his directions and still had a problem he would be more than happy to come out and take a look at it for me. I will definitely use him in the future for all my appliance repair needs

This is Wayne. I had Mario come fix my fridge/​freezer combo. We had a mix up in scheduling at first, at which time he was apologetic, and went to appropriate lengths to make it right. He showed up personally the second appointment, fixed the problems as he could. He was pleasant, and forthright. Real no-​nonsense kind of service, but still very friendly and professional. He ended up coming back a few weeks later when the ice machine acted up again for a follow up tweek, swung by at no cost because it was a continuation of the same issue. He also did some teaching about the fridge, which I highly appreciate. He went above and beyond, and is the stereotypical «Small business owner going above and beyond to earn word-​of-​mouth business away from those corporate chains» sort of person… and that’s a great thing. You should call Mario and this company to fix your appliances BEFORE you call some corporate repair company. Keep the money in the local man’s hands. He’s worth it!

This company is absolutely the worst. Nickle and dime you to death. Everything is expensive, and nothing is quick. And the final straw is you have to pay an EXORBITANT fee to use a credit card.
Here is my story. Unfortunately, this is true…
I called to have my dishwasher repaired on Thursday, no answer. So I emailed. I was contacted the next day. An appointment was scheduled for the next Monday between 10 and 12. The technician called me at 11:15 and told me he was 20 minutes away. I said I was the same distance away and I would meet him. He wasn’t there when I arrived. He wasn’t there 30 minutes later. I called him an hour later and he told me he was at lunch but he was on his way, 15 minutes tops. 30 minutes later he called needing directions. Turns out he had the wrong address. Mistakes happen, no problem. He was 30 minutes away. So my 10 am to 12 pm appointment started at 1:40. Still, not angry. Just trying to roll with the flow.
There was a $ 59 trip charge, but you can take it off the cost of repairs if you have them done. Cool. And then the nickle and dime stuff started. It’s $ 107 to dismantle a dishwasher motor. That’s reasonable. Its not reasonable to pull 2 screws, lift a piece of plastic and call that «dismantling the motor». I looked up the part. It was the drain cover. Not even the motor. Then it wasn’t even the motor. I had to pay $ 107 dollars for him to not do the wrong work. «It has to be the solenoid.» Tested that. Nope. Some «other motor, that’s your problem.» Nope, …“this model doesn’t even have that equipment. So it has to be the control board.” Okay, it is. «But I don’t carry those with me.» He calls the part shop. «$ 169.99 plus labor». Okay… whats that bring my total to? «$ 311.00.» I cant believe this, but I need the dishwasher to work. Okay, do it. «All right. But the shop I called is in Cave Creek and I don’t want to drive that far. Let me call this other place.» He calls. «Hey they have it for $ 10 less! I’ll pick it up, but I have other calls to do today, so I will try to make it back but if not I’ll be back tomorrow.»
As if by magic, he calls at 6:20 to say he is 10 minutes away. I’ve come this far, I might as well get it done. He shows up, spends 10 minutes changing out the part. He then tells me «There is a $ 60 core charge for this part. I’m taking the old one to get that charge back unless you want to keep it. Then I have to charge you the $ 60.» Then take it. Does what I am paying for the part include the core charge? «Yeah, I mean no.» Wow. «Okay, you’re good. How do you want to pay? cash or check?» I say card. «Well, if you want. But we charge a convenience fee of 4% of the bill. That’s what we have to pay, so we pass that along to you.» So that means? «Your total bill is $ 311.48. But you also need to run an acid tablet through your dishwasher. Here, we sell these for $ 5 each. Want it?» I say hang on a sec. I look the tablet up on Amazon. $ 5.99 for a pack of 12. Fry’s Grocery. $ 3.99 for 6. I tell him no thanks. I ask for an itemized receipt. He says he can’t do that. At this point. I just want it done.
I pay. He leaves. Not only did I have to pay for work he didn’t do, I didn’t get the credit I was told was part of it. I called. No answer. I emailed. Doubt I’ll hear back. Price gouging, poor customer service, and piss-​poor business practices make this company a trial to deal with. Do yourself a favor, ask ANYONE else.

Gee, I’ve been using Mario since 2012. He still deserves a solid 5! Our refrig is back in service thanks to him and his guy Bill. And his rates are great. One thing in particular — he charges a basic service call fee. Finds the problem and tells you what he needs to do and how much it will cost. If you have him do the fix, the service call fee is deducted… even if you decide a few days later.

Quick and relatively painless– even gave us an easy solution so we wouldnt have the same issue next time.

Mario was great. He was flexible with my work schedule & understanding when I had to reschedule. Mario evaluated my washer and explained what could possibly be wrong along w/​repair options vs. prices, depending on what further evaluation revealed. I was able to make an informed decision based upon his eatimates. The repair was completed quickly and I couldn’t be happier!

Bill came out on Thanksgiving eve as our fridge/​freezer just wasn’t cooling properly. His diagnosis was a leaking sealed system (which turned out to be spot on). Unfortunately, he wasn’t able to fix it that day, and Mario (the owner) came out on Monday to do it. He did some very slick welding on some broken and leaking tubing and the appliance is back to it’s cold best.
Highly recommend these guys — polite, courteous and know their stuff!

Such great customer service! Mario walked me through cleaning my coils over the phone for $ 0! My refrigerator is working fabulously and it didn’t cost me a cent. The other companies I called offered to come out the next day for a $ 65 diagnostic fee but never suggested I see how dirty my coils were! I’m a customer for life and Mario is in my phone. I’ll never call anyone else!

Learn customer service!
I had a 10am-​1pm appt time, said he would call prior to coming out. I waited at home all day and finally called at 1220, no answer. I called again at 1240, Mario answered and said he said he called earlier in the day and left a message. I received no call. I told him that and he told me to, «go check your messages» in a very rude tone. I stayed home from work to take this service call, thanks for wasting almost an entire day.
I later received a call back and he stated that he now realized he called the wrong number; I know you did, too late.
I went with Wrights Appliance Repair. Awesome.
Why 2 stars and not 1. I don’t know how his actual ‘appliance service’ is…

I was given Mario’s name from our dependable AC guy. I have called Mario 3 times and every time he has been prompt, honest and has corrected the problem. He would tell me what things were going to cost up front, including parts, so there were no surprises. He has fixed a garbage disposal (caused by a poorly wired outlet). He also fixed the ice maker in my fairly new Samsung French door refrigerator and the control panel in my other fairly new whirlpool duet. Things aren’t made like the once were… luckily I have found a great repair man. I will be calling him tomorrow, again.

Mario’s a good man who knows his stuff. We were very pleased with the service he provided and would highly recommend him to anyone who has appliance repair needs. Also, and I share this because it’s something I’d like to know, yes– there is an initial $ 59 charge to come out and assess the situation, but if further service is required it’s just included in the total cost, it’s not an additional charge. So our repair cost $ 100 and he charged just $ 100, not $ 159. It’s worth it, too! Great service and knowledge from a real guy. You don’t find this often. Don’t read anymore reviews. Call him now!

We loved how quick Mario was able to come out to take a look at our fridge! He was very helpful and got our fridge working right away. You can’t beat the prices either! We’ll be using them for all of our appliance repairs.

Called Mario over the holidays — he said he was booked solid and was leaving for the week but see what he could do to get us in. He squeezed us in was very personable and fixed our washer. Hard to find honest reliable people these days — would recommend

Well, I would not call this service… after waiting for a complete day to have my refrigerator serviced, Mario came by to take a look. He moved my refrigerator to the side and claimed that the area around the coils needed to be cleaned (albeit that they had been cleaned in May 2012). He did request an additional $ 40 for his service. The refrigerator is not working, what am I to say…
Finally he cleaned the coils and then made another recommendation that the water line be replaced by him for $ 20.00. He was unable to find the water line, so much for the additional expenditure.
He said that he believed that it should operate efficiently, but the compressor may need to be replaced and to wait a day. After one day, two trips later to buy dry ice and $$$ worth of spoiled food, he claimed to the service company — Platinum Home Warranty that my refrigerator was neglected. Hello, it was cleaned and serviced last May, not exactly neglect.
Considering that I am recovering from surgery and must have the refrigerator in working order, I was not too excited to find out that I cannot leave the house, but now must find a new refrigerator.
He would not even answer my call to find out the status of his presumed second visit.
He not only solicited me for additional services outside of the $ 60.00 service call, he even solicited for his friend Marco the plumber.
Next time I hope to have a repairman who can get it right the first time!

My appliance guy provides reliable, fast and friendly service. My washer was stopping midway thru my rinse cycle and Mario was able to come to my house to look at it right away. Having children, I was worried my laundry was going to pile up or that I was going to buy a new washer but thanks to my appliance guy I didn’t have to wait long before my washer was working like new. If you want an experienced appliance repairman I recommend my appliance guy 100%. Thanks my appliance guy!