Fry’s Marketplace

They’re very clean and many options for everything. The price ranges are wonderful, and the isles are easy to get through. They have just about everything in Stock.

Love that you are able to save on gas with purchases. We typically shop the weekly flier and set our dinners by sales. Service is top notch & usually most checkout lanes are open during busy times.

Love the discounts as well as getting discounts on gasoline. Friendly staff, and most of the time they do have there shelves stocked. If not, they will give you a rain check.

Open until 2300 despite what the door, maps and website state. Smh. Update your info guys. You’re not close by any means to drive to at 2337. Sheesh.

Bad experience here —

We have ordered 2 subs in the last month from the bakery, a birthday cake and fried chicken and we couldn’t be happier with the outcome. The store is clean and the checkouts are fast.

THIS IS THE WORST STORE IN ARIZONA!!! This is most racist store in Arizona!!! They only have three African American people working for them and when I said something too the manager (Ryan) he actually told me they usually don’t hire african Americans!!!

I prefer shopping at frys over any other grocery store. But this store has some pretty bad customer service. The checkers are usually busy talking about personal things with the baggers, talking about when they get off work, who didn’t show up for there shift, etc. very unprofessional. I have experienced this poor customer service almost every time I go to this store which is several times a week. If it wasn’t so close to my house I wouldn’t go. I have considered going to the frys on waddell instead even though this location is closer.

Go here for everything we need. It’s clean, well stocked and the employees are nice. The deli is amazing! Prices are right there with the other places… but I love the fuel discounts and I can’t pass them up. Love the bakery!

I drive out of my way to go to this Fry’s. I love the customer service, the produce and meat is always fresh and they have very helpful and friendly employees.

Pharmacy refill ordering system not to industry standards. Customers are made to think that medication is ready for pick up but actually they haven’t been done yet. Strongly suggest that if you have important medication to take to constantly follow up and not rely on automated system alerts. The Pharm Techs don’t care if they get filled or not. They are not the one who are ill. Lacking human understanding and rude customer service. My medication took 2 weeks to get refilled. Same exact experience for same medication last year. Transferred prescription to newly opened CVS across… got it in less that 24 hours !!!

[This is a letter I just sent to Fry’s (name changed to protect privacy).]
This is a comment on good and bad customer service, and how to lose a customer.
Saturday, 6/​14, we visited Fry’s #680 in Surprise. There we found the perfect reclining loveseat (Nicholas loveseat/​console). We’re on a fixed income, and both of us have leg problems, so finding a loveseat that fit both of us and was within our price range thanks to a recent small windfall was truly a miracle.
We flagged down an employee, Ian, and he sat and talked with us for quite a while answering our questions. Eventually he went to check stock and found that there were none in the back. He said that a shipment would be coming in, possibly the next day, but certainly by the end of the week (shipments being on Tuesday & Thursday), and issued us a raincheck. He assured us that he was taping the store copy to the furniture computer screen, and that we would be hearing back. We left, having found a $ 500 piece of furniture and made a friend in Ian (a great employee — promote him when you can).
By last evening, Friday, 6/​20, we still had heard nothing, so we stopped by the store. The first indication of trouble was that the loveseat was no longer on the floor. We asked an employee to check the raincheck for us, and she returned with Ian and another man. This man was unkempt (shirt hanging out and rumpled) and no name tag, and he never introduced himself. He told us that the store would not be getting any more in and that the floor model had been sold. We asked if any other stores had them, and he told us «nope, I sent an email out for someone else a few days ago, and no one else has one.» Then he left to deal with another customer.
We were stunned. Ian, looking quite embarrassed, informed us that apparently it had happened on Sunday or Monday, his days off, and he didn’t realize that we weren’t the ones who had purchased it. He also informed us that the mystery man was his supervisor. The supervisor returned about then, and we asked why we weren’t called and given the opportunity to purchase the loveseat given that we had prior claim with the raincheck. He gave a blank look, offered no explanation, and, in fact, didn’t say anything — no apology, no «is there anything I can offer to make this right», nothing. After an awkward few moments where we all waited to see what was going to happen, my husband informed him that he was quite angry and we were leaving. He shrugged and walked off. Ian apologized again and asked us to please come to him in the future if there was anything he could help us with.
We had grocery shopping to do last night. Instead of spending our money at Fry’s, we left the store and went to your competition. Over the years, quite a number of pieces of our furniture have come from Fry’s. This will not be happening again. We may be back for groceries, in a pinch. But this complete lack of appropriate customer service left a bad taste, which we will be sharing with our friends.
We have no expectation at this point. The loveseat is not, apparently, something that can be ordered. I’m writing this because I work in Marketing at a small, local non-​profit, and this is the type of information we use internally as a teachable moment. I would like to believe that you’ll retrain this supervisor in customer service standards. I would like to believe that future customers with a raincheck will find themselves contacted before the floor model is sold. But it won’t be to us.
[Needless to say, no, we wouldn’t recommend this Fry’s.]

Don’t go within an hour of closing, if at all! They start turning off the lights, blocking off aisles to restock, locking doors, and their remaining staff put on earbuds and turn away when you approach to ask a question! We couldn’t find a few items, but we couldn’t get ONE employee that would help us, more than one saw us approach and turned away! Fry’s is our closest grocery store and we HAD been faithful customers, but a brand new walmart is a quarter mile away, and two other grocery stores are within a half mile. We are going to give the other stores a try before we step foot into Fry’s again, if we do! Fry’s apparently is more interested in getting their staff out early than in customer service. WHAT EVER HAPPENED TO STOCKING AFTER A STORE IS CLOSED!

There is something wrong at this store. They don’t keep the shelves stocked, they don’t have enough check out people, The meat department couldn’t careless about the customer and the deli is undermanned as well. It looks like a great store but like in other parts of life, looks can be deceiving. Maybe the workers are underpaid. Maybe the management is overpaid. I may be spoiled as I recently moved here from North Carolina. If you want to see a well run grocery chain check out Harris Teeter.
I have lived in many States and almost 4 years in other countries, some 3^rd world.
3^rd. world is the feeling I get from this store and I don’t mean Mexico. Could it be the Kroger influence? Not much experience with them.

Gas 343 reg unleaded without vip. I like this store everyone is friendly so far.

This is MY Fry’s! I love this place. It’s almost exactly one mile from my house, well stocked, clean, friendly, and I can get in and out fast when time is short. I also have found some great deals on household items on the marketplace side. The fact that I end up with weekly discounts (usually .10 cents) on gas is just the cherry on top.

Don’t live in the direct area, but occasionally work down the street at the car dealers.
Needed a quick bite to eat… thought about stopping at the deli to get a sandwich.
Big mistake. I have good memories, but been a while since I have tried a grocery store sandwich. this one was bad. I could have had better with the pre-​packed versions at the quickie mart.

I love this Fry’s Marketplace! Have not been disappointed at all in my experience here. Have been shopping there for almost a year now. It is conveniently located in Surprise with plenty of parking.
There is a Starbucks counter inside and you can get a special-​order sub at the deli. We lived in Okinawa for awhile and had been missing California rolls and Spicy rolls. They make them fresh there near the cheese section. They often have samples available, and it always good. Produce has had decent selection (not the best, but pretty good). There is an ATM and small satellite bank and pharmacy inside as well.
It is a great one-​stop shop for us. If lines start to get a bit long, they’ve opened more registers making wait time minimal. They also have several self-​checkouts near the customer service counter. Have always found employees to be friendly, polite and helpful.
There are (2) Redbox kiosks in front, a water machine (25 cents a gallon). As a VIP customer I save ALOT on our groceries. For a family of 6 this is a huge bonus. We also get discounted gas that is tied in to how much we buy (just saved 40 cents a gallon to gas up our SUV… it came out to $ 3.23 a gallon… every penny counts!)
I recently got a mailing with about $ 30 in coupons, including free case of water, free bottle of salad dressing, free dozen eggs, etc) Saved me even more.
We love this Fry’s!!!
Getting water (25 ¢ a gallon @ machine)& Gatorade, buy 10 get 5 free (plus $ 1.00 coupon off 5)

We have been shopping here since we moved here, and haven’t changed! Yes we have tried the local Albertson, and Safeway. But Fry’s seems to have lower prices and it’s very convenient for us. Just right down the street from us, and it has almost everything we need including fuel for our vehicles. When my mother comes down to visit us, this is the first place she wants to go. She just loves this place!

I believe this location is fairly new as some of the surrounding area is still dirt lot and not all of the other shops are rented out yet. However, it doesn’t take away from the convenience and value here.
We don’t have a Fry’s in Hawaii but I’m familiar with the grocery chain. However, because this is a «Marketplace» they offer a bunch of stuff here, not just grocery. I was shocked to find all the same name brand baby items (diapers, food etc) CHEAPER than both Wal-​mart and Target! They sell camping equipment, garden supplies, and everything you’d probably find at Wal-​Mart/​Target and it’s competitively priced. They also have a gas station and a Starbucks inside as well.
According to my in-​laws, you get points or discounts off gas if you’re a card memeber so, if you live in this area, you’d better sign up! My recap:
Pros:
–Has everything and the kitchen sink if you asked them.
–Competitve prices, you don’t need to drive the extra 5 miles to Walmart to save on diapers
–Clean and organized store, it’s new!
–Very convenient, in and out.
Cons:
Nothing, unless this particular Fry’s is far from your home. =)