Cox Communications

Surprise, United States

3

6 reviews

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Telephone:
+1 623-214-3916
Address:
13732 W Bell Rd Ste 14, Surprise, AZ, 85374
Nearby public transportation stops & stations:
1.6 miEast Beardsley
2.8 miWest Beardsley
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Today

Today –
Local time (Surprise) 07:23 Saturday, 31 May 2025

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6 reviews of Cox Communications

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Place rating: 5
Surprise, AZ
Jake helped find a solution for me and fixed my problems with my setup. Amazing customer support and relations will recommend to all my friends and family.
Place rating: 1
Phoenix, AZ
This store is a joke. A lobby full of annoyed customers (myself included) and none of the employees seem particularly concerned with any sense of urgency.
The people working were slow moving and not very friendly. I would go out of my way to not have to come here again.
Place rating: 1
Surprise, AZ
I was promised one rate by George M a Cox E-​care specialist and then charged more than $ 100 more than the promised price! I have spent the last 2 days trying to get a corrected bill. April the supervisor said she would return my call at 11. I have called back 4 times. It’s 5 hours later than her call back time. HONOR YOU PROMISES.
Place rating: 1
Surprise, AZ
Have had technicians out 10 times. Internet constantly drops. To the point you just get tired of techs visiting. They make you go in circles.
Place rating: 5
Phoenix, AZ
My husband and I came in to upgrade our account and Matt, the representative, was absolutely amazing. Not only did he give us the best option, but he advised us about the dual band modem that we needed to fix the issue we have been complaining about over and over again… Since we had come in to the store at least 3 times prior and explained the issue but no one said we needed to upgrade to the dual band modem. We must say… Matt is top notch and knows what he’s talking about. Thanks again. Very satisfied
Place rating: 5
Surprise, AZ
Matt, the customer service rep I encountered, was amazing. Before I was assisted, Matt was helping an elderly woman, Pat, with a dispute she had with her bill. By the end of the transaction, you’d think they’d known each other for years! It was extremely pleasant witnessing young Matt interact so personally and professionally with him customer. I was treated very much the same way and couldn’t have been more impressed.