ADOT

Got there around 730am and was done by 830am. The agent was friendly helpful and fast. When we left there was a long line. Go early if you can.

Totally remodeled but efficiencies haven’t improved.
Still waited 1 hour just to get license plates.
Waiting to see if I have all the proper paper work, stay tuned.
Of course I didn’t have the paperwork work filled out correctly, it was done by the dealership which I felt did a great job.
Lee was only doing her job but it was by the book, so I had to leave and get a couple of signatures and returned and was supposed to be a priority but I’ve been waiting 40+ minutes. Unbelievable!

When reading older posts: seems like this office worked very hard on their customer service, congratulations!!!
My experience yesterday to get an AZ drivers licence was great: competent and friendly information desk and later the people behind the counters freindly and helpfull as well. One really had the feeling they want to help you and take all possible road blocks out f your way as good as possible. Thanks!

This place was no too bad compared to the DMVs in Los Angeles. The wait wasn’t too long, the person at the information desk was helpful and the person who helped me get my new AZ license was very nice. The process was only about ½ hour. The only downfall and why I only gave 3 stars and not 4 is the because of 1 worker… the guy that took my picture. He was not too friendly and really did not know how to take a picture. Really, Im 6′ 1″ but made me look 5’4″…

Went online and had all my papers ready per instructions on website. Waited 30 minutes just to be belittled by the condescending lady at the «information» counter. Your tax dollars hard at work!

Small, outdated, slow. I’m here for a simple photo retake. Mine expires tomorrow. I’ve been here an hr. Half the staff are on lunch. You can see them and hear the laughter. I’ve been asked to sit five times already. I would rather stand and let the older people have the chairs. Last time I came here I was here for 3hrs. If I could have had my photo done at one of the title places instead I would have rather paid there than to be in here. It smells!

I stopped by here and left. It was the middle of July. The temperature was 110 or more… one of the «heat warning» days. The woman at the front of the line told me that she had been waiting outside to get in for an hour. I poked my head inside and asked an employee how long the wait was. She said unknown and noted the folks have to wait even longer in the tiny waiting room inside. This waiting room and the entire office looked antiquated.
I reassessed the situation. While there were water misters outside, there was no way I was going to stand outside in the wretched heat. I picked a MVD office that had a wait time listed of 40 minutes — the West Phoenix MVD, and drove there in the comfort of my car’s air conditioning. I walked right inside where it was nice and cool. I was out in 40 minutes.
Surprise MVD needs to be revamped to make room for folks to wait inside. Surprise serves lots of older folks that shouldn’t have to stand out in the heat. The Surprise office also does not use the technology that the other MVD offices use to route patrons and to update users online regarding wait times.

This place is absolutely the WORST. Hell on Earth ladies and gentlemen. They seem to only hire old men and women who hate social interaction. Good on you Surprise, Az. Way to try to keep residents by having bad government employees… wait what? But on a complete serious note if someone tells you to go to this location, do everything in your power to find a way around it.

This Surprise location isn’t to bad, it’s a little small. With the growth is Surprise, they will need to expand this place in the future. I get it, It’s never a good experience when you have to go to one of these places. You have to wait in line just to get a number and then wait again to been seen, only to be told you have to come back with the correct paper work! Isn’t that what usually happens? But compare this to the California DMV! This is a much better experience. Plus, the lines usually goes better fast. Just need to come in with a good attitude, people there are just doing there jobs. I could only image how many rude people they had to help everyday?

Home of the 2 hr wait! They actually have installed a shade/​misters overhead since the wait has gotten worse over the years… I hate coming down here! Heads up — If you are taking a teen for the driving test, this is the home of the 3 point turn! Avondale has the parallel parking, Choose your preference! (The waits tend to be about half at the Avondale location.)

Very unhappy with the experience of having to stand outside forever and then inside… The people inside suck ass as well, very rude inconsiderate and not helpful at all… If you don’t like your job find a new one… Seriously…

I’m originally from California, and if people really think the line or wait is long here please never move to California. I have been here multiple times and have never had to wait longer than 15 minutes. Only reason they didn’t get 5 stars is because they don’t ever seem to be able to answer the question,“how are you today”.

Horrible experience. Long wait outside because their waiting room is tiny. 2 of the 3 people who serviced us were great; the woman who administered the road test, was a typically-​dry, humorless bureaucratic robot. Go to Avondale MVD — much shorter wait and better overall experience.
Also, it took me about 5 practice tries to park a crew-​cab Nissan Frontier pickup between the 2 lines (for the T-​park) and I’m an experienced driver. The larger/​longer the vehicle, the harder it is and the government trolls don’t seem to understand this or take it into consideration. I recommend that drivers with larger cars go somewhere like the Avondale MVD where they can just parallel park.

The rudest MVD I have ever had the misfortune of dealing with. It’s seriously out of hand how rude these people were!

Where do people who don’t know how to park within the lines go? This place! LOL!
But no worries, don’t think about it when you’re looking for a space that would fit more than a bike. You’ll have plenty of time to think about how those people managed to obtain a Drivers License while you stand in the long, stagnant line OUTSIDE. Yes, you read this correctly! Due to the large amount of people who frequent this particular office & the tiny size of the building itself, the line starts outside. Don’t forget your deodorant, water & walking shoes people! There is a tarp that covers the area where the line forms. As I stood there I saw little lights dancing on my skin and the floor & I thought «how cute, they drew designs on the tarp», uhhh, no. There are tiny holes all over it from wear & tear, lol. I also observed the large number of people who feel it’s necessary to bring an entourage… really?! I understand needing moral support or witnesses from time to time, but PLEASE, this is not that place! Unless you’re accompanying a senior citizen or minor, of course :)
Once you get inside you stand in another line to get a #. Then you either sit in one of the retro looking and feeling seats OR you stand in any tiny space available waiting to be called up if all the chairs are taken.
The people who work there are very appropriate (not friendly, but professional) & seem to do their job as quickly as they can.
This place is too small and understaffed for the amount of traffic that goes through there. Someone said that after 2:45 the crowd thins out, but I don’t know if it’s really true, lol.
It would have given it only 1 star, but they get an extra star because the employees were polite.

Freezing waiting outside in line ugh

So this is what people talk about when going to larger cities and dealing with waiting in lines. Had no idea that when we entered we’d be given a number and asked to wait. Thankfully the wait time wasn’t too long and things moved pretty rapidly.