T H Furniture Group

good prices, good quality, and amazing customer service.
bought an awesome bed and mattress and have loved sleeping on it.
could not ask for a better furniture store.
⁵⁄₅ would come back for more

The bigger the store, or in this case a wholesaler, the worse the customer service when things go wrong. I thought buying from this place with it’s huge showroom and nice sales lady, I would get a better deal buying a storage bed. Boy was I wrong.
I suspect this: they deliver the furniture with no scratches or dings or chips to retail shops and leave the crap to customer’s who walk in their showroom. I later found out from going into multiple smaller local furniture shops that pricing is more negotiable at the local places.
My bed was delivered by 3 guys who were rushing up the stairs and banged the 2 boxes multiple times. They took out all the pieces and carelessly dropped them on the floor and against my walls. While the guys were assembling the pieces and screwing on the drawers, they punched the wood pieces to fit together and drove a screw in incorrectly, puncturing part of the wood. I told them to slow down and there was no need to rush. Good thing they pretended not to hear me and kept effing things up. I then noticed multiple scratches on 2 sides of the bed and on 2 of the drawers. One of the rails couldn’t hook on properly so a corner bracket was inserted to prevent the 2 pieces from shifting. The headboard and footboard had dried glue at the seems. Some of the wood didn’t seem to be sanded down.
Here’s the kicker, when I told the guys to stop and that I did not want the bed, one of the guys (probably the most senior guy or supervisor) asked me to explain what was the issue. 10 seconds into my explanation on why I didn’t want the bed, he interrupted me and continued to do so after multiple times of me trying to explain what’s wrong with the effed up bed. Him and one other guy kept on telling me they will switch out those pieces and I can keep the bed. I told them I didn’t want the bed and not going to pay. Then they go on to say it’s not their fault it was scratched and chipped and looks the way it does. At no point did I tell them that the scratches and chips and unsanded surfaces were their fault. I didn’t want the bed. The senior guy kept on giving me an attitude and said I should keep the bed. I told them I was the paying customer and that I was flip the sh*t if he did not disassemble what they have already put together and leave. This argument between us lasted for almost 10 minutes. He thought he could bully me into keeping the crap a$$ bed. When I called the sales lady, she told me to speak with the younger guy their but the older dude interrupted him to answer me. I tried multiple times to call the sales lady and left voice messages but she never picked up my call or returned my calls.
I was going to turn into the Hulk. That was how boiled I was.
Buyer beware!