Michaels Arts & Crafts

The customer service here is awful. I’m from the East Coast so maybe I’m just used to the employees out there caring about their customers. Last week I went into this store to find a few items for work. Not one person asked if I needed any help and when I finally found someone, they seemed irritated that I was bothering them. From the trip I received a 20% coupon that had to be used yesterday only. As it turned out I had to work 13 hours and by time I got off they were closed. I called today to see if I could still use it and the lady’s answer was «no». Just no. Not «I’m sorry but we can’t accept it» or «we’ll have another sale coming up soon». It’s not about the fact they wouldn’t take the coupon; it’s the response. So far everyone I’ve dealt with at this location has been cold and not friendly.

Michaels in this location is decent. They seem to have older folks working here but all supra nice!
Like all other Michaels they have plenty of crafts to choose from and good sales.

Wide variety of awesomeness! I love all the deals and everytime I go I spend hours with my family browsing the store. I spend $ 50-​$ 100 monthly on arts and crafts. LOVE this location

I always come here for my framing work and usually get good service. Today however the person behind the framing counter was totally clueless. After a few simple questions she told me to come back another day. Frustrating experience.
Looks like Michaels wants to get out of the framing business. I walked away and will go elsewhere with my framing jobs.

I got into DIY Christmas ornaments and this place is super addicting. I still need to go back to buy some snow-​tipped pine trees and Santa and a snowman to put into one of the large flask-​shaped ornaments I got here to complete the scene. Bought a bunch of glitter/​glitter acrylic paint/​pearl acrylic paint (all Martha Stewart Crafts, as that was the most recommended brand by all the DIY blogs I came across) as well. I really wanted to get the glitter set (24×0.37oz) — such pretty colors!!! but the hubby said I wouldn’t use all the colors (true) and so I got the 4.58oz bottles of silver/​gold/​coarse white, on sale for $ 6 each. The only regret I have was getting the coarse white glitter instead of the extra fine glitter — if you’re making sparkly white ornaments definitely get the extra fine. The coarse shows up weirdly =/​The pearl acrylic paint is gorgeous but the glitter acrylic paint definitely pops more. The glitter acrylic also needs at least 2 coats — it seems runnier/​thinner in comparison, so after you drain the excess the ornament is still semi-​transparent and not opaque like the pearl paint coated one was after 1 coat.
Seriously, this place is addicting. I want to get so much stuff even though I’m not artsy at all lol. Very easy to overspend… the only thing they don’t have is floor wax (of course), which you use to coat the inside of the ornament first before dumping the glitter in it (my guess is it helps the glitter stick evenly without the messiness of glue).
The cashier also scanned a 20% coupon for us even though I didn’t know/​ask about it :) we did spend quite a bit though…

I recently stopped by Michael’s planning to purchase several inexpensive small photo brag albums. The display of «Recollections» albums holding 36 photos was confusing at best with two prices displayed for what apparently were identical albums except for the difference in cover inserts. I selected several that appeared to be selling for $ 1.99, but learned at the checkout counter that I’d selected the albums priced at $ 2.99. A clerk was kind enough to explain that the $ 1.99 price applied only to those albums with a matching item number on the shelf display. Together we went through the entire stock of albums and found only one album (of 25 – 30) selling for the lower price.
The more I think about this incident the more I am incensed by what is essentially a bait-​and-​switch scam. First of all, what possible other reason would there be for pricing almost all of the albums at 50% more than the regular $ 1.99 price for what are virtually identical items. Secondly, the display was clearly misleading. For example, there was a «Baby» album on the shelf immediately behind a $ 1.99 tag identifying the price as for a «Baby» album. On checking, the clerk explained that this was the wrong «Baby» album as the item number did not match the fine print on the tag.
I’ll think twice before visiting Michael’s in the future.

The staff in this store were so helpful and friendly. Everyone that i interacted with was very nice. I was even given tips on how to save some extra cash on my knitting supplies. :)

I hate Michaels! I hate it! Because my wife loves it and we need to spend time here, every week! She promises me that I can find something new and some exciting ideas here and unfortunately she is always right!

Do you want GREAT framing see Tim. He is awesome! See my pic. This Michaels is usually better stocked than others

Friendly staff, well stocked and clean store. Found all the stuff I came for. They are a little expensive, but the comfort of buying all my art stuff in one place was good.

EVAN — Mr. Zombie,
I do not expect great service but at least have an eye contact, say a word– sure, follow me, etc.
1– I needed the spray paint, which is locked.
2– tried looking around for over 10 min but found no one.
3– went to cashier and asked, if you can page someone to open the cage for spray paint.
4– *Evan* just walked away — not a word, sure, plz follow me or some kind of sign.
I just felt I bothered him by asking him to get me the product that they are selling and is locked.
Just Smile or saying a word doesn’t cost money.
FYI, I was there today around 8pm.
Thanks.

Normally pretty well stocked store.
Size may look large on the outside but aisles are very cramped and it’s tough to see around corners.
Both of my visits here have allowed me to get what I needed but in each case, both attempts I had a long wait to be checked out. Bring a weekend day– mid work day/​I would assume associates would be assigned to the cashier area to assist clients. There were people present at this last visit but all were helping do stock checks or talking to customers.
In a interesting parking lot with random unrelated type stores by… A men’s wear house, Indian food and an edible arrangements. It’s an older building in what could have been a shopping center that has long seen its hay day.

I’ve been going to this Michael’s for years and have never had a problem with customer service or anything. Moreover, my most recent visit I had to return something in exchange for more items and the young lady, Michelle, that helped me at the register was extremely helpful letting me know there are coupons online that I could use for that exact transaction! She rocks and totally made my day! I made sure to grab her name because she was honest and very down-​to-​earth! Keep up the good work Michelle! In addition, everyone that works at Michael’s that I asked random questions throughout my visit was helpful and knowledgable on location and tips! Thanks! I’ll definitely be returning!

We love Michael’s 40% discount and enjoy browsing thru the store but the line here does get very long. Remember they close at 7.00 pm on Sunday.
great bargains and good location for 3 stars.

I absolutely love Michaels. I am a crafty person, so i found this store quite interesting. I found everything I needed here, including paints，picture frames, and beads! I took away one star, though, because the layout was very confusing.

Went in to get supplies for my friend and I. I wanted different transactions so that I can use the weekly coupons, one from my friend and one from me. The cashier won’t allow me to use my second coupon for my stuff and told me I can’t use it because the coupon stated that one coupon per person… but why? It’s a different coupon and I told her I’m helping my friend pick up a thing. The inconvenience that this girl has caused me. And how does the computer know specifically who uses the coupon?

My go to for crafts and supplies. This store is always stocking up or changing something. There is always someone around to ask questions. There was only one time I overheard two employees talking and it was about a scheduling issue. I would rather not hear that but I imagine they are not always able to talk to each other. Since it was only once in a year I can ignore that.
It is foolish to go without a coupon so make sure you download before you get there. I was told I could take a picture of my coupon too and that would work.

Just got back from this store and the cashier with dark hair was horribly rude and since I was the last in a line that was 6 customers deep… no sooner did she hand me my receipt she took off out of the little cashier booth. Where the heck does she have to go? Weird.

Go back on occasion when I’m stopping by the library or around the area.
Today there was a canvas sale –wraparound canvases, 3 for the price of 1. I might have to head back to get a few more, as I’ve become interested in painting again.
How I wanted to buy some new acrylics, but I have some at home to use up first. They have 50% off on student/​beginner that would be good for working out ideas that I might look into. I mix my own colors w/​the primaries and white/​black so that makes shopping a lot easier. I bought a book on painting abstracts, some watercolor paper for my daughter and I to do artwork on and some student-​grade brushes in a set. There were some metallic colors that caught my eye and acrylic mediums that I would like to play around with so I can practice some special effects.
While the staff is friendly and I’ve found them to be fairly enthusiastic, I don’t ask them for help in locating something unless I’m absolutely sure that I’ve spotted it in a Michaels before, or its in an ad. The reason should be obvious –it’s a ⁵⁰⁄₅₀ chance of success. I worked for University Art for 6 years out of high school and things haven’t changed all that much, so I know my stuff and normally don’t need a lot of hand-​holding when it comes to art materials and what they can do.
They take competitor coupons if they’re from a store like JoAnn Fabrics, so usually when I forget one of their coupons, I have another from a competitor and I use that one.
The lot isn’t too bad. I’ve never been out of luck finding a space. I usually park as far away from the entrance as I can so I force myself to walk more so of course I’m going to get lucky w/​parking ;-)

I really like Michaels stores in general, but not this one!
First of all it is super small! I almost felt claustrophobic and like items will fall on my head! I felt like a whale in a fish tank :)
It is hard to see aisles’ names.
Store helpers (unexperienced) were not helpful at all.
Since the store is small, it does not carry as much things as other Michaels.
And in the end I did not find what I wanted (was looking for some Baby shower decoration items which I know I could have found at Michaels Mountain View).
Nonetheless it is always nice to have a Michaels store nearby.