Lock It Up Self Storage

Awesome service, great employees! Thank you for the reminders and support while I was I was storing my belongings! During my Rental period, the staff was very attentive by calling for payment reminders and if there was any changes in my rental needs. They are always friendly and fun to visit!

Renter beware, their elevator hasn’t worked in over a year, so be prepared to walk a ways with your shit, according to the manager «you have other options»
yeah right, walk a mile with my shit to move out. He gave me the district managers phone number and guess what, she won’t answer, BAD NEWS

I rented a small storage unit here for several months. The employees are personable and helpful, and it was easy to set everything up. Rent was very affordable, and I was able to pay each month online. The facility is gated, and there are alarms in each unit, but you will have to buy or provide your own lock. Definitely recommended if you’re in need of extra storage.

We rent drive in ground floor storage units here for the past 4 years. I have been very happy with the storage units which are themselves very clean and have light fixtures. I like the following positive advantages of the units:
— Can drive to my units and load and unload very easily
— Get enough lightning in my units so one can work there for long time
— It is safe so I am comfortable with my staff working there long hours
when organizing etc.
— They take UPS and FedEx shipments which is a huge plus.
— The location is at intersection of 101 and 237 which is so very convenient for people coming from as far as evergreen or even san ramon if needed.
— I am glad I found them for my business.
— The office staff is very cordial, friendly and helpful.
— There is a restroom in the office in case one needs to use while working in units for long hours!
Thanks
Ruchita

Buyer beware! Have used their services many times over the years. The cost is higher than most. I get my bills sent regularly by mail, but then the last few months they stop coming. Then I get a call on a Sunday telling me they will email the bill. The email arrives 3 days later with a Lien fee. It appears that management has one agenda about ripping you off. They have no customer loyalty or accountability for their failure to communicate. I am very disappointed that this is how they treat their clientele.

I am confused. When I selected Lock it up, I thought I had read many great reviews here on Unilocal.When I came back to write this positive review, I saw only one horrible review. I did not find anything in the bad review to be true. The place was clean, and the business processes were fine. No deposit. No problems. They were helpful and kind. I found the pricing to be similar to others. My storage unit is fine. I’m quite satisfied.

DO NOT STORE ANYTHING INSIDE OF THIS PIT!
Move in truck is a con.
It never moved one inch in the near year I had a unit there.
They told me «It will be fixed next week» when I got the unit.
Unit has unfinished wood that is not only dripping sap, but has what looks very much like black mold.
You must leave your ID to use one of their carts but they are never in the office.
NEVER IN THE OFFICE!
(I finally got so sick of it, I bought my own cart just so I could get my stuff out of there.)
They are over-​priced.
I have a different storage unit across town that I love, and have had for years.
(Will write a glowing review for them, if I haven’t done so yet. Alum Rock Self Storage is AWESOME!!)
Unit at Alum Rock is bigger.
Costs less.
Service there is wonderful.
Then there is this pit in Sunnyvale.
They will steal your deposit even if you leave the place spotless, and will lie saying they can’t send paperwork that every other storage place I have EVER USED had no problem sending to me, and none of them EVER charged a deposit, let alone took it.
Nope.
I’m done.
I would rather drive across town because Lock-​It-​Up SUCKS!