Around the Clock Services

I wish I could give a positive review but the technician that called me was so rude. I originally was working with someone to setup an appointment and they were really friendly. I explained the situation that we had no heat the last couple days on the weekend and that since it was in the 30s in the mountains, it was about 50 degrees in the house. They mentioned the soonest they could get was in a few days and I told them I would try to get someone before if possible and they mentioned they understood and asked to let me know if I got it fixed.
That being said, I’m on a business trip in another time zone and had called several other places where I had lost the number and tried to call the back after Saturn helped us at the last minute (they’re amazing and honest!). In the middle of a deployment at work, a technician calls and I try to explain to them but they treated me like I was some sort of villain when this is a few hours before the appointment and just hung up on me talking in an amazingly rude tone. It was unbelievable. There wasn’t any response like we’re happy you have heat now or please in the future if you could give a sooner notice or we hope we have the opportunity to help you in the future or anything. I was treated so poorly that I will not give them a chance again after being hung up in the middle of the call while they scorned me on the other end. Very unprofessional.

Great service, even on the Labor Day Weekend! Perry came to our house in Sunnyvale within an hour of our call on 9-​6-​2015. He quickly drained the old, leaking water heater onto our thirsty grass then removed it; he then installed a new floor in our water-​heater closet which is accessed by a door outside the house. Last, he installed a 40-​gallon American Standard water heater that he brought with him. Great service, great attitude and from what we saw when we comparison shopped, a GREAT deal.

Best company for your plumbing, heating and air conditioning needs. When out of town recently, we had an unexpected leak. My teenager did not know what to do. We called ATC from Hawaii and Tim agreed to go to our home immediately. He diagnosed the problem, stopped the leak, helped my teenager clean up the water and came back the next morning to fix the problem permanently. It was comforting to know that there is a company out there who understood our concerns as both homeowners and parents. Tim spoke with us on the phone multiple times to reassure us that everything was okay. I would recommend Tim to anyone for his knowledge, his responsive, and his fair pricing.

Everytime this company has sent us Plumbers they have always been very nice, friendly and quick. The most impressive thing I have experienced is their honesty, multiple times the plumbers have gone out of their way to explain the most affordable way to fix our issues. I have always felt they treated us with respect and care, I would recommend them to anyone.

Since my first experience with ATC, they have been our go-​to source for fixing leaks, replacing toilets, and even a rather extensive backyard project involving permitted water and natural gas extensions. Always stood by their work, issues if any are resolved. Worked very well with city inspectors. Not the cheapest, but definitely not the most expensive either. A happy long-​term customer.

We have used ATC many times over the years and have always had outstanding service. Highly recommended.

Pathetic service and attitude. Their plumber didn’t fix the problem and instead charged me for full one hour. I have clarified before calling him that I won’t pay for inspection, to which he had boasted that when they come they fix the problem.
I won’t recommend them.

I’ve tried using ATC a couple times now. The first time was to try to find the source of a leak in my ceiling from the bathroom. They weren’t able to find the leak, charged me for a whole hour and left a rebate form for toilet upgrades. I ended up finding the leak later and fixing it myself.
The second time I tried using them was to install new toilets using the rebate program they told me about. They gave me a 2 hr window, but almost didn’t make it. I had to call the office to confirm that someone was still coming, and that’s when they sent three people to try to arrive within the last minutes of the window. Two of the three people arrived, and they discovered that I had chosen the wrong sized toilets. I was lucky that they caught it before they started the work, but they charged me two half hours for the plumbers to arrive and leave. They agreed to reschedule for the following week, which is when I promptly stopped hearing from them.
After waiting at least one business day, I called them to confirm my rescheduled time. They were closed (so much for «Around The Clock Services») and asked me to call the next day. So the next day, I called, and they said yes it was in fact scheduled — but no one had given me a window for when they would show up.
Finally on the rescheduled day, a single plumber arrived. He arrived roughly on time, and finished the job in a little over an hour. He cleaned up, went outside for over half an hour and then charged me for two hours of work.
Overall while they are knowledgeable, the quality of their work is average and their customer service is lousy. If you decide to use them, expect to pay for twice the time they provide; and be prepared to do most of the communication yourself for confirming apppintments, window times, and arrivals.

Quick, efficient, charged less than quoted (probable because it was easier than expected). Showed up in 20 minutes on a Saturday.

This is a great plumbing shop and I highly recommend them. Honest, pleasant, reasonable prices, and excellent work. It’s hard to find those qualities in a plumber these days.

I’ve had my heating and air conditining replased by ATC 8 years ago. This is the first year I’ve had a problem. (the unit was just dirty) They always arrive when they say they will. They explain every detail. They have excellent staff. I will always call Around The Clock for my air and heating. I love this company!
Debbie O.

A guy from ATC (Frank) installed a valve that blocks the water to my
backyard irrigation, but did not reconnect the pipe on one end. «My
drawer with the couplings I need is stuck,» he said. Charged for a
full valve installation, said he’d come back to finish, and never did.
I finished the job myself and realized why he bailed out: the original
piping is poorly planned and makes maintenance very hard. I
would have preferred a straight «We need to redo this part of the
piping, and it’ll cost this much…» to the behavior of a crook.

Professional, courteous, honest, a bit on the expensive side.
Had to do an emergency repair late at night on a furnace at the onset of Bay Area’s recent cold weather. I called 10 – 15 repair companies, no one answered or their mail box was full.
Around the Clock Services was the only one available. Joe picked up the phone and was very honest about the fees. He asked me if I was really sure I wanted him to take a look after 10pm that night, since they charge double for late hours. He advised that he probably couldn’t get a replacement part until the next day anyways.
I had Joe take a look that night despite the higher late-​shift rate. He arrived on time and explained exactly what the problem was and that a part indeed needed to be ordered and replaced the next day, which he came back and did.
Now the furnace is fixed and I’m happy for the time being.

This is a business owned by a friend of mine. The first call was a little unsatisfying because it was the temp guy who did the job. Of the three things I needed fixed, he was only able to do one and told me that I had to order parts for the other jobs. The first faucet was replaced and he did the job right. He even recommended me to keep some of the old parts because it’s of a better quality which I appreciated his honesty.
Well, it took time for me to figure out what parts and finally got it ordered and called them back for the other two and Tim responded quickly and agreed to come in today to finish the job. He said that the temp guy shouldn’t have told me to order parts myself since that’s their job to do (I agree) and he was very nice on the phone. He hasn’t completed the job yet but I have every confidence that he will do the job right and will be a pleasant experience. More to come with follow up.

had a little issue over the weekend and my landlord was completely useless. i called these guys and you pay time and a half for weekend rates, but if you’re in a bind, i totally recommend these guys. well, even if you’re not in a bind…
howard came over in 15 minutes and in no time, my shower drain was working perfectly!

Nice guys, fast, quality service. Prices not too bad. Plumbers are never cheap but do you want to crawl under your house and crack a sewer pipe?