Ace Property Management Inc

Everyone is very helpful whenever I call with a question. The HOA I live in has been using them for quite a while. Carol at the front desk is great and so nice on the phone.

I suspect those with considerable director experience will be less impressed with Ace Property Management. In my opinion, the more you know about HOA law, standards and practices, the more likely you’ll recognize lapses and neglect of a manager’s obligations.
Having 35+ years on HOA boards and committees. I would rate Ace near the bottom. We had three of their managers in three years. The first two managers assigned to us admittedly had no experience managing a homeowners association; we were their first client.
Eventually, the growing number of management mistakes motivated me to begin documenting them. E-​mails, phone logs and other documents illustrate…
* A manager accepted biographical statements from members applying to run for the Board, then deliberately omitted them from the election mailer to members, later explaining, «I found no rule requiring… [the publishing of candidates’ statements].» I believe this may have prevented membership from learning about the new candidates, possibly biasing the election toward incumbents. Subsequently, our attorney drafted new bylaws later passed that expressly mandated, «The Board shall adopt procedures that provide for a reasonable opportunity for nominees to communicate their qualifications and reasons for candidacy to the Members and to solicit votes…»
* A manager defended holding some board meetings without notice or minutes being taken, a violation of the Davis-​Stirling Act, rationalizing «They were just working sessions.»
* The manager refused numerous requests to provide association records to directors in violation of Corporations Code § 8334.
* Although a manager is the custodian of the client HOA’s corporate records, Ace appeared to regard our records as their property, subject to their own internal policies on destruction and access. Though a standard of records retention is seven years, certain e-​mails and other documents disappeared that, in my opinion, were not flattering of the manager’s performance. The manager, Paul Polk, explained, «I keep emails only for the current year, so I do not have any emails related to…» He explained that the computer of our previous manager «…has been recycled in the office and all her files erased.»
* When dealing with a complex legal issue, as president I asked our manager if it would be prudent to consult with an attorney. He responded, «I’m not going to respond…» though his CACM Code Of Professional Ethics and Standards of Practice mandated that he recommend a legal consultation.
These are just some of the issues we had with them. In my opinion, our involvement with Ace Property Management was not helpful in assuring our membership was well served. In consultation with an attorney, I prepared a report documenting management lapses and believe my records document these and other issues more completely. I would be willing to review some of these issues in more detail with the attorney of any interested HOA board.

This is my second time posting this review. My first review of Ace Property Management was removed!
Unfortunately our Co-​Op started using ACE Property Management in September 2015. We have had nothing but problems from the get go. Our monthly bills have been wrong every month with promises that they will be fixed next month. They also managed to lose at least one residents first month’s payment and everyone at our complex got this rude e-​mail response back from the Ace Property Management.
«Let’s be clear on this. Your check was lost in the mail, not by ACE. We can’t be responsible for something we didn’t receive. We are working with you on this payment and have removed late fees for this month. The November statements which are going out to all shareholders will have the updated, accurate account balances for all.»
Very unprofessional, in my opinion.

Paul and his staff are very responsive, and they are much more efficient and sympathetic than our previous HOA management company, Helsing.

I am so thankful that Ace Property Manangement is the HOA for the community that I live in. Every time I call and request something, I always get a call back in a timely manner. Carol, has been so helpful to us. I appreciate all that she has done to make our life so much easier living in our community. Paul, also has been very good at giving us a response if a question comes up regarding our place. As this is our first home, I am thankful that things are the way they are!

great people to work together

I was the HOA president of Kenwood /​Crosspoint HOA for 3 years and Board member for 5. Paul and his staff were great. Very knowledgeable about HOA rules, regulations and always brought us the right resources in when we needed to have outside consultation on Legal and other contract managers. KC is a 450 Unit complex with a large budget to manage. Paul helped us reduce costs by getting aligned with vendors that worked for us.

As President of the Rockberry HOA I did a pile of research into various property managers, comparing services, hidden fees, and upfront pricing. We eventually chose Ace as the best value, and found them to be easy to work with and reasonable. We did not get dinged with all sorts of the «Fee» bloat that other companies like to tack on, and have had no regrets.
I am starting up with a new HOA for our new Condo, and I plan to sign up with Ace again.