Mister Tune Up

I love Mister Tune Up. I have been a loyal customer for about 4 years. Frank (the manager) has always been up front. Let me tell you a few scenarios why he is awesome to me. I had gone to get an alignment and new tires different locations, and both locations had told me I needed to replace a ball joint. My mechanic is Roger. Frank told me no replacement you just needed to tighten something… tada problem solved. I drive a lot, so I go every six months to get my brakes changed. Frank tells me, «no need for change, but you had too much dust. we cleaned them out and readjusted them». He could have just changed them and charged me for them. Let’s just say it has been 20 months since I changed my brakes, and I drive about 500 miles a week. I have gone with him 3 times to change them and three times he has told me nope not yet. My alternator busted in Pasadena, and I had my car towed to his shop (thanks AAA). I needed to have my car in about an hour to pick my youngest son from school back in Pasadena. I was out of there in 30 minutes. Frank personally went and got the part, and him and Roger replaced the alternator… by the quickness. When I paid the bill, I didn’t even question the bill I was happy to pay… even though I found it super reasonable for expedited service.
Frank has cars waiting for him to open at 8:00am, and when you drive by you never see the place empty while open for service. This has to tell you something.

If I could give this place 0 stars I would.
I had my rear brakes changed here less than a year ago and within 6 months began to hear squeaking. I took my car into the dealer for a scheduled maintenance/​oil change and they let me know that my rear brakes needed to be changed as the were worn down to 2.5mm! I let them know that they had been fixed about 6 months ago. The dealer simply looked at me with a sympathetic look and informed me that I had been fooled, there was no way my brakes could have possibly been that worn down in that little time/​miles driven!
I called the business and after being hung up in the first time, the second person who spoke to me was extremely rude! He said they only offer 3 months warranty, that he doesn’t know who I am, doesn’t care and it’s not his problem! When questioned if he really believed that my rear brakes could be worn that quickly, if he was OK with just stealing someones money like this, he responded «I told you It’s not my problem you should have come back within 3 months!»
Any person knows that rear drum brakes should be changed AT MOST every 60,000 miles! This was the most devious, unprofessional «business operation» that I have EVER Been to!
Do NOT BE FOOLED BY A «GOOD DEAL». They are stealing your money! You will regret it, I promise! I have also reported them to the B.A.R.