Right A Way Duct Cleaning

Me and my husband are very happy with the Air Duct Cleaning Service, I have two zone system, and the upstairs was very hot, and the technician was very diligent in cleaning in the Attic. I give them 99% grade in their work ethic. Also, explained what they were doing when I have asked questions about the service.

They were a no show; by their own admission, they were three hours late, accused me of lying as I said it was actually four hours. Irrespective of the 59 minute discrepancy, I was very clear I had somewhere else to be at 5. When they called less than two hours before I needed to be elsewhere, my concern about them getting the job done turned into a conversation that «do you expect us to run people over in the street to get to my house and that DC is a busy place?» I know, that’s why I gave myself at least five hours for them to get the job done. When i expressed disdain for being called a liar and told them the drama wasn’t welcome in my home, they cancelled and hung up on me.
This was a pre-​paid Angie’s List deal that was promptly refunded. I was patient for the better part of four hours while I waited AND GAVE UP MY DAY. And even though I was a paying customer, I was called a liar. Nice. Thankfully they never came in my home.

Very happy. Nice young man showed up and cleaned the ducts in the entire house.

Very Kind, professional, and timely. I had some dryer problems because of the dirty ducts and the service guy Jerry was exceptional and thorough.

I purchased a special from ‘Right A Way Duct Cleaning’ for Air Duct Cleaning (Unlimited Vents) Plus Dryer Vent Cleaning for $ 249. The company scheduled an appointment for July 24^th at 4pm. At 4:30pm on the day of the appointment, the company emailed me to say they technician was running an hour and a half late. Unfortunately, the company never made the appointment at all, and calls to the company went unanswered.
It wasn’t until the next day, that I received an email from the company saying the technician ran into some issues at a previous job and didn’t get away until 7:30pm.
Based on my experience, I posted a negative a review on Angie’s List. A week later, this company responded to that review with this outrageous claim that they did show up for the appointment, but I looked out the window and refused to open the door.
Poor customer service, ditched appointments and despicable lies — BUYER BEWARE!