H-E-B Riverpark

Clean and helpful staff! The lines might look long but the staff is quick to open up a new lane and speed up the process!

Clean store with great staff.

Lots of samplers and the layout is smaller than most HEBs I have been too. That won’t stop shoppers from visiting however, it can feel congested on the weekends. Unlike other HEBs I have visited, they have provided a section entirely for their HEB sponsored recipes laid out and ready for you to try and they do not take too long to prepare as shown by the Cooking Connection folks and the demo specialists. There are a lot of deals to take advantage from, since coupons seem to be everywhere. Located in a big shopping strip, parking is still easy to find. Also, for the first time, they had a tradeshow event come through and were giving away exclusive kitchen appliances, something I have never seen done at an H-​E-​B. Their guest services offer several convenience options, from faxing to offering western union checks at a discount price. I will come back if I am in the area if I am looking for a particular dish to make.

I’m not local, but was in the area for several weeks, and I think H.E.B. is generally above average so I shopped Riverpark. Once. This store stinks; literally! Seafood left out, produce rotting… IDK, repulsive stinks like that. Merchandise is disorganized and no one seems to care you can’t get around stacks and piles everywhere. Customer service is laughable. Personnel there are worse than rude, they are HATEFUL. A kid named Alec whom I observed particularly needs to have his attitude adjusted. Actually he needs to be a stocker I think, away from the public. Life’s too short, and competition is too abundant to spend a dime in this excuse for «neighborhood» grocer.

Customer service was ok. I’ve had better. I know this isn’t a Central Market but I’m surprised with the location it’s not. I guess the area doesn’t pay enough in property taxes. So my review is jaded.
They have a minimal selection of produce. I will probably never need a kumquat but it should be available.

Went in the other day and was yet again amazed at the superb customer service. Pretty busy day… management opened cashiers quickly. My cashier was Melissa. She was friendly and fast… even noticed a hole in a bag of pretzels. Pretzels replaced promptly. My bagger was also friendly and asked if I needed help to the car. When I arrived at the car, a young man, James M, who was retrieving shopping carts, immediately inquired if I needed help putting the bags into my car. Usually, people in stores avoid eye contact and certainly aren’t looking for any work to do… see verizon in sugar land or walmart in stafford. There are plenty of bad examples… but only a shining few like the HEB in richmond. I don’t live nearby, but I drive here so they can treat me like royalty. Well done HEB… your commitment to the consumer is in stark contrast to many of your competitors.

Love this location more than the Telfair site. The layout is more open and I like the associates better too. Parking lot is less chaotic and everything is in stock.

This is the most cramped, crowded grocery store around. It gives me hives walking in this place. Aisles are narrow, the selection is limited, and the store layout makes no sense. If you don’t like crowded spaces, Drive a mile or two up 99 and visit the Randall’s in New Territory, or go to the Kroger Marketplace in Rosenberg.

When passing through this area and realizing I need a few groceries to get supper going, this HEB does the job of providing what I may need.
The store has plenty of parking, is clean, spacious and every employee I’ve encountered has been very helpful and friendly. The layout is good at keeping the store from seeming cramped when it’s busy. Add a plus one for that.
I’ll give them another plus two for the fact that they sell already chilled sodas made with actual sugar which are the only kind I’ll drink. Many groceries just sell them room temperature in the drink aisle. On the rare times I drink sodas, it’s nice to be able to grab a cold, sugary one ready to go.
This HEB also sells several varieties of ice cream and seasonal ice cream treats such as the Reese’s Egg Ice cream eggs I saw near Easter time. The Reese’s cup ice cream and Twix ice cream bars caught my attention, also. It’s hard to go wrong with anything sweet.
The bakery is pretty good and fresh. As far as meat and seafood departments go, I’ve bought some surprisingly good crab claw meat as well as lump here. I was pleased with the quality of the baby back ribs, too.
While I don’t buy the bulk of my groceries here, I will continue to shop this HEB when I am in the area. They sell items I need plus treats that make me happy and that makes me a fan.

The Floral department (and Carmen) did a FANTASTIC job on the flowers I ordered for my wedding! The bridal bouquet, the bridesmaids bouquets, the boutonnieres were all beautiful, well done… in a word, perfect! I highly recommend them for any bride, whether you are on a budget or not.