NTB-National Tire & Battery

I usually don’t write any reviews but this business needs to make some improvements on its standards of service. I went in for an oil change and all the employees were reasonably polite, but they left black grease streaks all over the interior of my car, failed to turn off my maintenance light, and didn’t even bother to put the cap back on after changing my oil. This is after they tried to scam me by telling me my brake pads were dangerously deteriorated and that I also needed to replace one of my axels. Luckily I got a second opinion, who said that everything was fine and that my oil was left uncapped.
Bottom line, I did not enjoy the subpar oil change or being lied to.

FIRST TIME TO NTB — 1hr 15min FOR AN OIL CHANGE! I made an appointment online the previous day and arrived 5 minutes early. The salesman greeted me and said they were a little behind and it would take a bit longer than expected. He suggested about a 15 minute delay. While waiting I noticed 6 shop employees, 6 vehicles in the stalls, several customers waiting and only 2 employees actually working. The other 4 were gathered around a BBQ pit talking. After a short while, a car was driven out and my SUV was in a stall. When my SUV was raised, I ran into the shop to tell the mechanic that the jack was bending the running board. He quickly lowered the car and re-​positioned the jack. Luckily, the running board flexed back into shape. After the oil change I told him to skip the tire rotation; no telling how long that would have taken. During the 1:15, only the same two employees worked. The others took turns walking around the shop pretending to be busy but never actually did anything as they made their way back to the BBQ pit. I don’t mind employees cooking like this from time-​to-​time but customers have to come first. This experience was totally unacceptable. The other problems were oily finger prints on the hood, car seat and the engine smelled like burnt oil when I drove away. I also noticed an oil spot in the parking lot of a store I visited on the way home. I have newspapers under the engine in my garage in case it continues to drip. The waiting room is divided in such a way that many of the customers could not see the shop and had no idea what was going on. I hope I spoke loud enough for them to hear as I told salesman that I will never be back. I wonder if management will read this and care.

I went in for an oil change. I was irritated when I got my vehicle back that there were black finger/​hand prints all inside and outside my vehicle which is pearl white with cream interior. I’ve had the car less than 3 months.
Also shortly after a friend asked me about rattling in my engine and when I last had an oil change. I told him I had just had one from NTB. His response, that explains it!!!
Will not visit this location for service again.

I just had amazing service from Tony at this location. I came in with a dead battery which was replaced 2 weeks ago at the Highway 6 store (Store 707). The 707 store was very shady. I am not even sure I needed a new battery when I took it in but they highly recommended so to be cautious I replaced it. It took them 2 hours and the battery died 2 weeks later. At this location Tony had me in and out the door with a new replacement in less than 20 mins. He was very knowledgeable and provided excellent customer service. I will be visiting this store again for my future car care needs.

I took my 1994 truck in for a warranty brake job which should’ve cost me 200 – 300. Got screwed for 910. Reported them to the BBB. Stay away.

Got here a few mi utes after 9 when they opened. They said they could get right on my flat.
so far so good. Nice service

I just had an unbelievably GREAT experience at the NTB on Highway 90A near Highway 6 in Sugar Land, Texas. I will just repost my google review here for you.
5++++ Stars! I bought a couple tires from this shop about 2 months ago. I opted not to get the alignment (bad choice) because I had an alignment deal with another repair shop (Firestone) already. I got the two new tires and it pulled right a bit, which is normal after getting tires or doing other work. I got it aligned at my other place and it still pulled right. I then put in new struts and told them to align it again, and it still pulled right. Firestone then told me to get a camber kit for left and right side, which cost me a lot more. I did that and the car STILL pulled right. They told me after that, that I needed 2 maybe 4 new tires. I knew this was wrong because NTB just did two tires for me 2 months ago, and another reputable tire store did my rear two tires about 6 months ago. All of my tires still looked brand new. They (Firestone) told me that the tires were bad and to go back to see if they could help me with my tires. So I immediately went back to NTB where Frank helped me out. He hooked my car up to his alignment machine and showed me right away that Firestone did the alignment wrong. Frank had a young alignment guy (Dennis maybe) there who explained what was wrong, then he told me he could fix it for sure. He straightened my steering wheel and fixed my alignment PERFECTLY within about 20 – 30 minutes. They could tell I was pretty fed up with Firestone and for wasting so much money with Firestone, so when I pulled out the credit card to pay, he told me to put it away and that he will take care of it for me. I couldn’t believe it. I don’t care if NTB might be a bit more expensive for some of the services. I will try to take my van there whenever I can because of this great service. He saved me $ 89 today, and in return he will get LOTS of return business from me and my family for years to come. Please give this particular NTB a chance, you will NOT regret it.
That says it all. I think their names were Frank and Dennis who helped me out and I hope that they both can get recognized for their outstanding customer service. They understand what lifetime value is, and they just made a longtime customer with me.

They don’t tell the truth about the real price
& they do not do what they are supposed to do.
Example: oil change should include all car fluid check up.
They did not check anything.
I have found out that after I got the bill & read that was included.

Typical tire shop not unlike Discount Tires. Price points are similar at both stores. My daughter’s car needed new tires, so I went to NTB because it was closer to home, it was having a tire sale, and it had alignment service which was needed also. Large selection of house brand and name brand tires. The store is clean and waiting area has a cable TV. Service technicians are friendly and competent. I was in and out in 45 minutes.

My experience was pretty standard for this kind of place. The guy at the counter was nice, however kind of lazy in appearance, but when I said I needed a state inspection he said he wasn’t sure if it was dry enough outside to do it. Something I’ve never had a problem with. They started the inspection and an HOUR later he came back saying my truck wasn’t going to pass because of a small leak from an o-​ring in the master cylinder. Then presented me with a nearly $ 700 estimate with parts, labor, and the state inspection. I said thanks, but of it does need it I’ll do the job myself. I took it to a ford dealership and it passed without a hitch. The overall impression I have is that NTB in Sugar Land trying to take advantage of the fact that most people in the $ 500k homes behind then might not be so savvy when it comes to cars. I will never go there again and do not recommend it to anyone.

First off, went online to price an oil change for my Ford F250 Diesel. The local Ford dealership is $ 99. So, I checked out
and I went through the entire reservation process… inputting vehicle information & my credit card. The charge noted for a diesel F20 was $ 39.95 + tax + enviroment fees. Came to $ 46.XX Had my appoinment set for 9:30am…planned my days schedule around this appointment. Arrived early… was told they did not have my filter in stock and could I come back in an hour. Now, at this point, I was not offended… went on to the next errand that was in the area. (Although, given the fact they had my home & cell phone numbers & e-​mail wondered why they did not give me a heads up before my arrival… they knew the minute I checked in they did not have the filter) I returned an hour later as instructed… but this time the manager I spoke with upon the first visit was MIA… and his employee said that they would not be able to honor the price on the
website. They had no control over the website but bottom line they would have to charge me $ 139.99 +.+… Okay, no second call… just let me waste my time and fuel to return to your shop to charge me MORE than the dealership??? How unprofessional and out right rude. I will NEVER… EVER…stop here with any of my vehicles. I do not trust the management. So, I called the customer service 800 # from NTB’s website. I have to give them credit for not farming that out to India… but, I would guess she is on some work release program. Explained the issue and all she kept asking was how much I paid. And her only resolution was talk to the manager. The same manager who would not speak to me directly in person or by phone over this matter because my issue is with the website. As for me and my Texas family NTB can go broke and you can do what you wish but don’t say I did not warn you.