The Jewelry Exchange

A few years ago my fiancé bought a 10,000 dollar engagement ring from this company. It had to be made and shipped from their home store in CA, he was told. The ring had some loose diamonds in the sides. I brought it back to the store to have it fixed. I came back to find scratches all over the platinum. I was horrified. I told the employee this is a brand new ring and it did not have any scratches when I dropped it off. Woman I dealt with was rude and insisted i was a liar! Mind you I was being polite even though she was clearly not. It shouldn’t even matter to her if I was right or wrong, fix the problem. I said it needs to be fixed regardless. Had to be mailed back to CA to be fixed. If you live in CA maybe visit that location but never visit sudbury if purchasing a ring over 1,000 dollars. They seem to keep cheaper items in stock as that seems to be their main customer base. Also the commercial is deceiving because it does not show the Sudbury location. This location is tiny and you cannot watch them set your ring while you’re there. I will never go back to this store nor ever recommend it. My ring was nice, in the end, but only because of their CA location. Oh and they delivered the ring later than promised. He had to drive to the store to pick it up and got it just in time for our vacation to propose. He was told it would be ready days earlier, which was not he case. I can’t believe how they treated us and especially him after dropping 10,000 on just the engagement ring. Needless to say the wedding band was purchased in framingham at a store highly ranked on here.
PS when I went to the store to find out my ring size and look at rings, before purchasing, the sales lady kept pushing what diamond I should get. Even though I said I only like square princess cut diamonds, she Showed us round diamonds, insisting that We should only pick round. when we left I had to say to my boyfriend at the time, to ignore everything she said and get what I want.

Brian is great !!! always taking the time to help me no matter how long it takes to decide on something. The is also another lady forgive me but she is really short with short brown hair she rides motorcycles she is awesome as well. Everyone is awesome here.

I would leave 0 stars if there was an option for that. Purchased a ring that I loved the style of. under the ultra bright lights in the store it looked shiny and beautiful, took it home and after further inspection realized the ring has some ‘imperfections’. Brought the ring back to show it to them, and after the manager inspected it and found nothing wrong with it, they said there was nothing they could do. After going back home and stewing for another week or two, all while under the warrantee, decided to go back and show someone else until they finally admitted they saw the imperfections. The ring was clearly not symmetrical and had a couple areas that needed to be adjusted. So finally someone admitted they saw what I did, claimed they would ‘fix’ the ring… picked it up, and all they did was make it worse and literally ruined it entirely. They claim they are hand made, so they may not be perfect… also claim that their jewelers work with ‘$ 100,000 plus pieces of jewelry’. yea right! Place is a joke! Now after a month of back and forth, have to order a whole new ring. And I was actually asked before they finally offered to fix it, if I have ever owned a hand made piece of jewelry before. Hmm… whether I have or not, I can easily tell when there isn’t symmetry and there are mistakes in the ring. That was a nice try though. Good one.
Anyway, steer clear of this place, or just buy a stone and have the pieces made somewhere else. It isn’t worth the hassle. They’re more than happy to sell you something, but not nearly as kind or helpful when there is a problem. Even while under the warrantee. I’d go somewhere else. and if I was able to return this ring, I would have! But they don’t allow that. and now I see why.

Have been shopping around to about 6 other stores for a diamond for an engagement ring for about a month now and have done all my homework but wanted to check out the jewelry exchange to compare to the diamond district in downtown Boston and other stores.
Bottom line is they are the most expensive out of all the stores we have been to (at least $ 4k more) for lower quality GIA stones. Was not comfortable with the sales woman repeatedly telling me that what’s on the certificate doesn’t matter and to «buy with your eyes.»
Only reason I gave 2 stars was because they gave us free candy!

Rude sales people… I went in with a store credit from a piece I couldn’t return despite having the receipt. My husband had bought a necklace that on black felt looks fiery and then in natural light showed very dull and gray. I figured I could use the credit for a pair of small but diamond studs to wear in my cartilage. Key word being small — I showed the salesman the studs I wear currently and wanted something of comparable size but he tried to up sell for something larger. I ended up with two pair of mediocre studs and in giving me change referred to it as lunch money and said «have a nice day, girl».

I enjoyed working with Zack Curro. He was helpful, knowledgable, and is a definite asset to their business. With that being said I brought my diamond to have it appraised and it came back $ 2000 less than what I paid for it! Not what I was expecting, nor what their commercials state! The ring is gorgeous and I love it but I can’t help but feel I got taken a bit. Also, I asked for 2 other rings to be cleaned while I waited and was charged $ 20. I paid it but it seems if I am dropping a significant amount of money on a 2 carat diamond shouldn’t you clean my jewelry for free? The appraiser cleaned the rings also– for free– and they ended up looking much better! All in all– while Zack was a pleasure to work with my impressions of the company are not positive.

TLDR Version: The people are great, the prices seem very reasonable, my soon-​to-​be-​wife and I are very happy with the rings we got despite a somewhat annoying but ultimately totally rectified situation arising out of miscommunication on ring re-​sizing. I would recommend The Jewelry Exchange.
Full Version:
First off, I want to say everyone (and there were many) who I dealt with at The Jewelry Exchange was really nice and easy to deal with.
I bought my (now) fiancé’s engagement ring at the Jewelry Exchange and the process wasn’t nearly as intimidating as I’d feared. I found a beautiful, fairly unique looking setting that I thought was exactly what my fiancé would like. It was the first one I looked at from the display. Lisa was very patient when I asked to see other rings at higher price points and she even suggested some rings at a much lower price point (something I found to be the opposite of what I might expect from a salesperson) than the rings I had asked to see simply because she felt it might be in line with the style I was looking for. Ultimately, I circled back to the first setting I’d looked at. I then looked at a series of loose diamonds and found one that looked great in the setting (similar color to the small diamonds in the band, great sparkle, etc.). The problem arose when it came to the sizing issue. The ring was a 6.5 out of the display case with my fiancé being a 6.0 to 6.25 and Lisa wasn’t sure if what they could do with the sizing as the band had diamonds and was a mix of rose and white gold with some work in the band itself. She thought maybe it was +/​-​1.0 on the re-​size but would need a jeweler to confirm; as such she offered that I could put money down to hold the ring and if the jeweler could verify they could go down that far in size. This seemed very fair and I proceeded.
This is where things got a little bumpy as over the course of the next several weeks I was given more and more information that ultimately turned out to be inaccurate. I’d received a call later that week that the ring could in fact be re-​sized, albeit down to a 6.25 or up to a 6.75. My fiancé fits 6.25 rings so this was good news so I finalized the purchase and picked up the ring shortly thereafter. My then girlfriend said yes and loved the ring, but the 6.5 was clearly loose. When we brought the ring in for the complimentary re-​size down to 6.25 we were told that it was doubtful that particular setting could actually be made smaller, only larger. Gail, who helped us on this visit, brought the setting back to the in-​house goldsmith who agreed the ring could only be made larger, but reducing its size would negatively impact the integrity of the ring/​stones. We were offered they could solder in some gold balls or prongs to make it tighter. This was rather heartbreaking news as Ashley had fallen in love with the ring and did not want balls or prongs inside the band. Gail offered that perhaps The Jewelry Exchange’s corporate shop in California might be able to cut the ring safely down to size but it would take weeks for them to ship the ring out and get it back. They offered to do this free of charge to ensure happiness and we agreed.
Basically, what ended up happening from there was Ashley was without her ring for weeks when it was sent off to CA. CA reported back the ring could not be made smaller than the existing 6.5. Jean at the Sudbury store offered to have the exact same setting re-​made but in Ashley’s size and have the stone re-​set free of charge. The process took ~10 weeks and Ashley wore the original ring with the soldered in balls during that time and we recently picked up the brand new, properly sized version of her ring. It is beautiful, and we were so happy, Gail helped us pick out and purchase our wedding bands when we were in the store that day.
I’d like to thank Lisa, Gail, and Jean for all of their help. Honestly, it was a bit of a rollercoaster (5 stars day one, down to like 1 star for a period there where I’d been told different things that turned out to be false, and I’d say the more recent interactions were back up to at least a 4 if not a 5) but ultimately we’re very happy. We wish it would’ve worked out a little smoother and not required like 4 or 5 drives out to Sudbury, which is why I’m not giving a 5 star, but they really showed they cared about their customers and made things right.
EDIT: I should also note, for insurance purposes we got the engagement ring appraised by a different jeweler. While they didn’t agree with the cert The Jewelry Exchange gave us for the stone opining the cert was rating the stone too highly, they valued the ring at a significant amount more than what was paid for it.

My first time visiting yesterday. I found The Jewelry Exchange in Sudbury MA extremely knowledgeable, pleasant and VERY helpful. I don’t know where some of the negative reviews on Unilocal came from?
They told me that they work on salary-​NOT on sales commissions. Thank you Patti and Jean!
BTW There is also an experienced Goldsmith onsite so that you can watch any repairs being done OR bring your Fiancé to get her ring and watch it being set on site. Get it the same day.
How’s that for a memorable ‘Fun Date’!

This business does not even deserve one star. My boyfriend and I went in to the jewelry exchange to build the exact engagement ring I wanted. To start I showed the sales person a picture of what I was looking for which for some reason annoyed him. He built me the ring I was looking for and during the process managed to tell us they did not work on commission about 5 times, assuring us they would not put any pressure on us purchasing. He showed us a diamond «in our price range» and talked about how great of a diamond it was but never spoke of its quality. (Cut, color, clarity) but insisted it was the very best. I thanked him for his time and asked him to write down the information on a card for my boyfriend. Not that he was friendly to begin with, but that simple request set him over the edge. Insisting we would never find anything comparable for the price and why not just buy now? He then tried pressuring us into purchasing for 5 minutes before finally writing down the info for us.
This upset us so much, we were ready to leave even though the sales associate only showed us one of the styles we came to look at. But he was able to talk me into staying longer and went «out back» to look for the Second style I wanted because it wasn’t on the floor. After 10 minutes of him not returning to the sales floor a woman came over to tell us that our sales associate got «caught up with something and could no longer help us». So I was never brought the style I asked to see, but had seen another style that caught my eye as I was waiting. I asked my new sales associate to take it out for me which she refused to do because the «price was too much» (she didn’t even know the price point we were looking for so that was very nice of her to assume) she instead took out a setting that looked nothing like the one I liked and said this is something you could afford… I politely asked her to take out the original ring I wanted to see to which she responded «I don’t know why you don’t like the ring I am showing you it is much more beautiful and more affordable you have to be practical I am showing you a good ring». I repeated my request and she finally let me try on the ring I wanted to see!!! I fell in love!!! And this ring was only $ 300 over the price point we set for ourselves that again, she didn’t even know.
This was the most demeaning, rude, and stressful shopping experience I have ever encountered. I have never been refused to look at an item before because the sales associate didn’t believe I could afford it. Nor have I ever been told so many times in one visit how my purchase personally does or does not affect their paycheck.
After leaving this store we did our research and built my exact ring with a high grade diamond for the same price as their factory direct prices that they also tell you is about 75% off what a company like Kay jewelers would charge you. Do not waste your time on this establishment. Besides their horrible sales associates that give you absolutely no service or knowledge of what you are looking into purchasing they have a very limited selection of styles. Not to mention their biggest claim to fame «factory direct pricing» seems to be a scam to get you into the door so they can bully you into purchasing.

Ah I’ve been meaning to post a review about this place. My husband proposed to me without a ring, so I was lucky enough to be part of the ring shopping.
We always see their commercials on tv, so decided to make the 30 min ride there. I did have my eye on a low cut bezel setting ring I saw at another place, and wanted to see what they had.
Well, the whole store is in what looks like a mobile home, it is MUCH more smaller than what you see on the commercial. We were approached by an older blonde women that kept pushing me to get a big ring.
I told her that I work and don’t want it catching on things. She had the nerve to say «why do you work? Leave work and you can get a bigger ring «excuse me?
Needless to say that turned me off the moment she said it.
They didn’t have the setting I was looking for, and being told to make major life changes as in stop working to get bigger jewelry is beyond rude.
We ended up going to a better jeweler that did not pressure us and had what I wanted and worked with the look I wanted.
I suggest you skip this place, save yourself the sales pressure and rude employees that care more about their comission and not about the customer at all.

Horrible customer service. They need to get rid of all the old people in the store because all the young men knew how to handle customers more than the old commissioned sharks there. If you want the best for your significant other, DON’T BUY FROM HERE! They will say whatever they want to make the sale and recant on everything afterwards. Then they will blame YOU for misunderstandings so that you can’t return their products. None of the older folks wanted to help, they just pass you around like hot potato. I was told by the fine gentleman helping me that the manager was speaking to my fiancé about resizing issues, to be tossed to the sales woman who sold him the ring. She walked up to me and was like «What? You need help?» So I calmly explained to her why I was standing there waiting for her and she responds «Oh, so YOU are the one. I never told anyone that you can resize your ring in any matter. I don’t know what to tell you.» Me being the middle person, I didn’t understand why I was treated in such a manner. I left before she was able to verbally abuse me more. I wish we looked at these reviews of previous customers before we went in. They were all spot on. If there was no stars, that’s what I would rate it, unfortunately I have to give at least the 1. Corporate should be ashamed of this location!

My wife and I went to The jewelry Exchange on Saturday March 27^th 2015 around 11:30 AM. We were greeted quickly by a helpful employee. My wife showed her her wedding ring that the diamond was lost and asked about a replacement. She stated that we needed to wait for a specialist and one would be available soon. While waiting another employee had noticed we were standing for approximately 30 minutes Her name was Irena and she attempted to assist us but could not. While still waiting a female customer arrived and spoke with what I can assume is the manager, the customer was very upset about her recent ring purchase and very vocal about it. She eventually bounced around to every employee stating her dissatisfaction. When our «Specialist» finally was available she went right to the angry customer totally ignoring us. By now we had been there for over an hour and spoke loudly about our intent to leave. We eventually left five minutes later with no assistance from any other employee. We were there to purchase a new diamond and a companion ring that we wanted to be involved in creating. There were around 8 – 10 employees, most standing around doing nothing, the whole place felt kinda sketchy, my feeling is we were profiled and ignored due to the fact we wanted only a replacement diamond. Not going back, we will gladly spend more money at a different jeweler.

Just started ring shopping and the Jewelry Exchange was our first stop. I came in with a few ideas and pictures of what I had in mind. Was told what I wanted wasn’t a really good choice… picked out a setting to look at and was told it was very expensive — does that mean I can’t look at it? Found something else we liked and got the price — we were not ready to buy right away as this was our first stop — so a second sales person was brought in to close the sale and put in another diamond in the setting — this time a more expensive one. Again we liked it but not ready — in response they told us that certain setting might not be there when we return — we were asked if we would leave a deposit — just felt like a great deal of pressure. I understand they work on commission but the customer needs to be respected and not forced into something. I might return… I might not — I liked the ring well enough but I don’t think making such a big choice on the first time is not a good idea and wish they would have understood that.

Legal robbery. I feel very taken advantage of. I purchased an engagement ring from there about 4 years ago and ended up not getting married. I paid $ 5,300 but every jeweler I’ve visited while trying to sell the ring has offered me No Sale to as much as $ 200 because of the poor quality that I was sold. And no, JE will not buy it back. JE uses a different certification system than most credible jewelers and it allows them to market their low-​quality diamonds as high-​value. In my case I was sold a diamond that appraised high but it appraised under EGL’s low standards and other credible GIA jewelers that simply won’t buy it.
If you want the best for your fiancé, don’t cut corners by shopping here. There are no «sales» for diamonds. You will ALWAYS get exactly what you pay for, for better or worse.

This place is awful, the clerk was so annoying and with such a bad taste and tacky, I was looking for a classic wedding ring and the clerk was not helpful at all. Big disappointment.
The worse place you can go to buy jewelry

***RUDEST PEOPLE EVER*** I have been shopping for diamond earrings for a few weeks and figured I’d check out the Jewelry Exchange before making my final decision and purchase. Sales person was unbelievably rude. They also bounced us around and treated us like we were dumb. Their prices are not the best around and the quality of diamonds are awful. I’d rather spend a few dollars more for better service and quality. Don’t waste your time!!!

Can’t believe I forgot to update!
I went back to see about replacing the stone in my original engagement ring. Ended up paying $ 1000. More for a certified one carat ring. (The one they advertise on the commercials) it is amazing and perfect and I have the certification that states it’s worth double what I paid for it. The cut is amazing and it looks like it cost much much more. I’d strongly recommend the certified stones as they are amazing.

I don’t know jack about jewelry or diamonds. So, when I need to buy gifts and such this is my spot. The staff is always very helpful and will take the time to explain the details and differences of each piece. They’re also not pushy, trying to make you spend more than you really want to. I like that I can just tell them what I’m looking for and how much I’m looking to spend, and they take it from there. They take the time to make sure your happy with your purchase.

I walked in there with my boyfriend. He wanted to get an idea about what type of rings I like for a future surprise engagement. I look young, but I’m in my late 20’s and my boyfriend is darker skinned latino. I was tossed around between sales people and both of them immediately asked me if I had seen the $ 600 ring, before speaking to me and asking my price range. I found this pretty insulting since our budget was actually $ 5,000. This happened with both of the sales people we spoke with.
The rest of the time we found the lady who helped us quite rude. After we convinced her that we actually wanted a high quality ring, she seemed annoyed every time I asked for her to pull out another one to look at.
In the end, we worked with a man who was much friendlier. I know their prices are cheap, but the attitude needs to stop and they shouldn’t judge people by the way they look.
I won’t be returning.

Horrible customer service! HORRIBLE value! And they’ll sell you a lemon. The national sales manager in the Sudbury office is beyond RUDE. Do not expect to resolve anything when you call her — she hung up on me after she kept reciting like a parrot that if we brought in receipt and diamond my husband bought me we’d get an 80% upgrade. But I’m more concerned that in the specific piece of jewelry my husband bought me here — he was sold the most colorless diamond but then another jeweler told me the diamond was a K in color and essentially yellow. BUYER BEWARE: all their diamonds are NOT GIA-​certified and that is the gold standard. When you call them on it they will tell you (as the manage parrot did before hanging up on me) that you are eligible for an 80% value on the ring towards an upgrade. So unprofessional. Go somewhere more reputable for your diamond purchases.