N.B.Taylor & Co., Inc.

As an experienced homeowner, landlord, and condo buyer of over 30 years with several types of real estate representations, I’ve never come across a group of such unprofessional brokers in my entire buying and selling career. Promises were made, but were seriously broken. This one man broke the fiduciary trust of all brokers in the community, even given repeated chances to fix what harm he had done and the poor decisions that were made on behalf of owners.
From start to finish, born and raised in Sudbury, he totally misrepresented our interests, putting his own personal agenda forward with a conflict of interest construction business, concentrating on projects that only he would benefit from, which backfired on him. Even when the family members were alerted immediately, there was no marketing team approach. Totally inflating the price of a home, unable to describe it with the 500-​character count allowed in the MLS, or even remember the basics of it a standard-​size home.
The photos were awful and never lived up to the home’s real value. Time went by and one immature broker with clear anger management problems, refused to hold open houses because he took time off in the middle of it for his own personal reasons, not wanting to assign another broker, or work with the owners. Never have I been so disrespected in emails and in person, even asking him to reduce his commission. Desperate in the end, he was supercilious and inept simultaneously.
The supervision by management was egregious from the beginning of the listing and took advantage in an unprofessional manner too late in the process. There are too many other firms in the metrowest to consider. In fact, NB Taylor, as a whole, wasted time and lost the listing when they could have just listened to the input of an owner.