Windsor Lofts at Universal City

I lived here with my boyfriend for 1 year and unfortunately the staff was only friendly when they showed us the place. After that even simple things like unclogging our kitchen or when our hot water tank didn’t work for 3 days they were not nice at all. The facilities are very nice. The gym, pool and computer area clean and nice to use. But excellent customer service means alot even good would have been nice!

So glad to be out of this hell hole, it was a total nightmare. Worst experience ever at an apartment complex. Too loud, workers are lazy don’t seem to like their jobs. I’m just so relieved and happy to be out of there

This is the best apartment complex I’ve ever lived in (and I’ve lived in a few). I hear no neighbor-​noise when I’m in my apartment, which is key to pleasant living. The management is top-​notch and always willing to help with questions. Maintenance is always kept up, the pool is lovely, and security has never seemed like an issue. The apartment features are high-​quality. The complex is practically on 101 and 134, so getting in and out is easy. It’s super pet-​friendly with a park next door, and it’s been fun meeting the neighbors there and at hosted Windsor Lofts happy hours. I would absolutely choose to live here again and again.

I’m currently living in this complex and so far it been just okay. Very well located. You can drive or use the public trans-​system.
Friendly neighbors & «pet friendly.»
One of my many complains are that the management office do not reinforce that the tenants are not allow to leave garbage out their doors. I don’t really understand it. This is quite common on my floor (3^rd floor).
Nice pool area, (sometimes a bit noisy on the weekends). The bathrooms on the pool area for men & women for some reason they keep them closed. You can not used them…
The carpet on the hallways has to be replace it. Also they charged you for stainless steel appliances and some of them are painted silver to give them the look of stainless steel.
It just looks dirty.
They can increase your rent above 5%-8% for a 10 month lease.
04/​08/​2015

My wife and I just moved in this month. We are only staying for 2 – 3 months while our home is being remodeled. Our unit faces the park which is a delight to view. We have a small pet and having the park right out the front door is a godsend. The pool is clean and spa hot. The building is basically a concrete block, so not much in the way of neighbor sounds. People are friendly but not often seen. Well maintained and I don’t detect any animal smells. Not sure what some of the poor reviews are talking about, maybe they upgraded within the last year, not sure. Alix and Denae are both professional and friendly. Location is great, access to freeway and many restaurants, etc. For apartment living it is very nice. Rents may be high, but as another reviewer said, you get what you pay for.

I have lived at Windsor Lofts for 1.5 years and have really enjoyed it! I have felt very safe in the building and in my unit. Alix, Denee and the management team has been great to work with! Dan and Jason in maintenance are super nice and helpful! They fix any issues right away! It’s a dog friendly building but I have never heard any dogs ever bark. The walls are pretty thick and have never been woken up with any loud noises, etc. Overall, the building is a quiet place and the clientele is great. The pool is great and the workout room is nice and hardly ever used as well.
My only complaint is the rent prices. They continue to increase which I believe has to do with the location to Universal Studios. It’s great if you work in that area, etc, but I work from a home office. I am moving to a nicer unit (for cheaper rent) that has no amenities. I do think you pay for the pool, workout room, and park, etc.
But other than that, I would recommend this place for sure.

I feel for the tenants with a negative experience, some areas of a complex can be exceptionally bad for several reasons, as I have read. Some complaints are really a shame, and I hope steps have been taken to avoid repeats of them!
I am happy to say that my experience is positive. I love it here. I live here now, but I am moving out because there are other adequate places to live for much less. I have lived in a few luxury apts. in the area and this one is the best for several seemingly small reasons that end up being a huge luxury. It’s in the best location, hands down… walk to the City Walk, Universal Studios, Red line, The Baked Potato, Yea! Right smack between the 134 and ¹⁰¹⁄₁₇₀ fwys, minutes from Hollywood, and there are High end Food Wagons that park right outside the building to cater to the employees at Universal Studios, so it’s like having food delivery every week. There is a park on one side of the building, LA River on another side, Universal Studios on a third side, and a quiet residential cul de sac along the back side separated by additional gated parking and private garages. It’s isolated from other residential complexes. For some reason it seems calmer here because of it.
A great feature is that it is fully covered from the garage to your apartment but the hallway walls open up to the outside at the ends and occasionally on the sides facing the pool, so there is always fresh air blowing through and it’s a prettier walk to your apt. and if it’s raining, you can completely avoid getting wet which is wonderful when you have lots of groceries or water sensitive stuff to tote around.
The worst things, places for guests to park is limited and the grill is very small, like one you would have for a single family, and it runs out of propane on big grilling weekends. There is no pest problem here, in one year, I only saw a couple of spiders and occasional fly if I leave my balcony door open all day.
I think the reason for the high price is the great location and the gorgeous view if your apartment faces the pool. And possibly to keep out the riff raff. It is a beautiful building, oh, and the pool and jacuzzi are saltwater. Big Bonus, otherwise, almost all luxury apts. have granite countertops, brushed steel appliances, A/​C., wi-​fi in common areas, gated garage, secure entry, pool, gym, etc.
The stomping upstairs neighbors and door slammers, plus the occasional parties and children screaming while having a blast out by the pool all summer are to be expected everywhere in all apartment dwellings. There will never be an end to that.
The garage is 2 levels so there isn’t a spot that’s far from an elevator. My car space is as far as you can get from my apt. and it isn’t bad.
This is a pet friendly building, and I have had the privilege of meeting some of the dogs here, but I don’t see them much at all, and I for one, never smelled pet odors inside or outside.
Alix in the leasing office is an asset for sure. She is friendly, knowledgeable, professional, and most helpful and attententive. She never ignores me when I walk in, even if she’s busy, she will acknowledge me. I’m sure the rest are great, but Alix has been the one who has helped me since the day I inquired about availability here. Before I end this, I have to say that Dan and Jason, in maintenance, are on it. The are at your beck and call. I hate to leave, but it’s my situation not theirs. I love my apartment here.

I have lived at Windsor Lofts for almost a year now. I’m not sure what all the negative comments are about as I find it to be a very quiet and well-​kept building. Sure, there are always a few bad apples to spoil the barrel – but that’s just life. The staff has been very helpful andreceptive to any repairs that might be needed. As far are rent increases? No different than the norm – 5% – not bad at all.

Not to sure what the other two reviews are talking about… I have been living here now for about 9 months on the first floor! Nothing but awesome experience! First off, the place is clean. All the hallways and stair ways are always nice. My husband and I use the pool and hot tub every night and it is always clean and hot tub always hot! The ladies in the front are the nicest! Alex was the one who helped us with the paperwork and we love her! She knows our puppy max by name and its always a treat to see her. The apartment itself is clean, all new appliances, and tall homey ceilings:) it is a little pricey BUT you get what you pay for! This place is beautiful and an awesome place to live!:)

I currently live at the Windsor Lofts At Universal City. I moved in July 2012 and I am moving out this month. I have never lived in an apartment before, but thought this place was going to be fine for the time being. My apartment is a 1 bedroom loft that has a porch which faces the pool, otherwise known as court side. They have an on site security guard at night. When I first moved in the guard was constantly trying to talk to me, he always knew when I was home and wasnt home. He would knock on my door late at night, around 11:30 almost every night. I got really creeped out by it all. I had furniture delivered at 9pm from a professional company and he proceeded to come in my apartment with them trying to talk to me. My guests that were over thought it was really weird. He would call me from the call box outside to try to talk to me, I didnt even know how he knew what to press to contact my apartment. He also tried to sell me some hand made bags made out of soda pop caps, I tried to ignore it all until he called my cell phone. I then asked the office if they gave my phone number out to him and if it was required for him to come in while having a large delivery at night.
They claimed they did not give my number out, so I still wonder how he got it. They ended up getting rid of him and bringing on a few other new guards. A few weeks ago on a Sunday night I heard tons of voices in the courtyard, a few bottles break, and it went on from 11pm-​1am. I called to see if the guard would take care of it, nobody did, so I had to yell out my window to shut them up. But Im sure you can imagine how annoying that would be on a Sunday night. I know a few people that live here, I gave one of them my referral, she told me it took them four months to give her the check. It was suppose to be $ 500 but her check was for $ 400. I referred somebody and still have not received the check. I am curious if I will get the $ 500 they advertise you get if you refer. Although, I would not recommend this place. I do not have pets, but I grew up on a farm, so you can imagine how used to animals I am. The hallways are all carpet, and really the only time you see residents walking in the halls during the day are with their pets. The hallways are really smelly, spots on the carpets from accidents from dogs, and they only cleaned it a few times while I lived here. I once saw a resident with a pitbull in the hallway which was surprising to me. But what really got me angry was the time I saw a resident take his big white fluffy dog to the parking garage to use the bathroom. I told him to go outside because I had already stepped in poop two days ago down there. That happened just as it started to get cold. Residents dont like to walk far with their dogs so the entrance of the building always smells like dog poop. My first night in the apartment was a nightmare, the person that lived there before me must have taken all of the lights out, it was pitch black in the bedroom, living room, and the loft. The only light I had to move my stuff in was the Florissant light in the kitchen, two small hallway lights, one closet light, and the bathroom. I had to always have a lamp on to be able to see. Not to mention the light in the kitchen gave me a head ache. Who wants to have that white light they use in stores like Target while they are trying to cook? It was the heat of the summer when I moved in so I did not turn the fire place on, I had recently tried to turn it on and it wouldnt turn on. The porch had a cigarette butt and a few ashes on it when I moved in. The carpet near the kitchen was darker than the living room. The shower in the bathroom was absolutely filthy. Black mold, water spots on the doors that were rusting so bad the doors squealed everytime you shut them to shower. I had to buy a new shower head because of how foul it was. The toliet seat was broken and the flusher was just about to snap. It snapped a few months ago, but after calling maintenance 3 times it finally got fixed. The old fashion washer and dryer were located in the bathroom as well. For anybody over weight living in this apartment would struggle doing their laundry because there is not enough room around the washer and dryer. I am 5’8 and slender and still struggled. The dryer had whatever the smell was that the last resident used in there constantly. It was a sticky thing that they glued to the dryer. All my clothes smelled that way. At the same time I had maintenance come for the toilet I asked maintenance to bring another screen for the window because one window did not have one. The black paint on the railings were in the process of chipping and you can see where the renter before had painted the place due to their awful job painting. The air conditioner was never able to be set comfortably. I found I would have to turn it on and turn it off a lot. I could never get the temperature content otherwise. Not to mention, if you wanted to hang out upstairs where the loft is yo

I only gave this place a star because Unilocal requires that you give at least one. Maybe a half star for the gym because they have kettle ball weights. That’s about it. The managers are completely out of touch and do very little in the way of dealing with individual problems effectively. The place is absolutely FILTHY!!! (unless you like dog poop and pee in the hallways and elevators) A complete lack of security and the garage door gets stuck all too frequently. Neighbors, have been everything form pimp’s to porno performers. Lastly, you will be rewarded for paying your rent on time and being a good tenant with a significant rent increase. Overall I wouldn’t want to board my animals here for more than a day!!! Run while you can…

Beware. Pretty on the outside… dirty on the inside. Over priced. and occupants are not all (good) neighbors.