Lani’s Needlepoint

Beautiful selection of needlepoint canvasses and extensive selection of materials. Staff always helpful and personable. Reasonably sized needlepoint classes of maximum 8 students in a class. Great selection of canvasses designed by wonderfully talented artist Lani herself. Great shop!

Just found this shop. Sooo happy I did. It’s in the neighborhood and has a huge selection. Glad I didn’t pay attention to the reviews. Nice sales lady!

I was a little apprehensive with some of the reviews, but I have to say I went yesterday and was so pleased with the selection, and especially the customer service. I went there with a kit my mom had given me, and they put it on a frame and helped me select some additional thread to add some texture to the kit. The biggest surprise was the help given — a little brush up on how to start up a knot and what stitches would look best in some of the areas (I haven’t done needlepoint in years.) The sales woman easily spent 15 minutes with me when I only spent $ 20 in the store. I call that above and beyond customer service.
Price-​wise I thought they were very reasonable.

My daughter is 8 and likes to needlepoint. I called two times for the owner, she would not get on the phone. I finally told a very unhelpful sales clerk that I would like to have 7, 8 year old girls to come and take a needlepoint lesson. She kept me on hold for several minuets and then told me it would cost $ 500 plus all of the material for 1 hour. WOW. why didnt she jus say that she wouldnt do it. Do they have that many young people needlepointing today that she can at least be courteous to me on the phone.

This store is one of the most unfriendly stores I have ever visited. Their selection was fine but the customer service was horrible. I would never return again. I would not recommend it to anyone. They wanted to sell me lessons but none were available and they were too busy and preoccupied to help me. I had not done needlepoint in while but I purchased what I needed because it was convenient and they had what I wanted. The sold me yarn that was extremely difficult to work with so I went to another store further away and bought yard that was user friendly.

I’m a knitter, and I find the women at Lani’s very helpful. Not all of them are comfortable with knitting, and if they’re not, they find someone else to help me, which I appreciate. I’ve gone to other knitting stores and gotten bad advice which wastes a lot of time and money.
The yarn they have is beautiful and the knitting books they have are also beautiful. The individual patterns they carry are good, and I can usually find something in there to make. Other knitting stores I’ve been to don’t go through their individual patterns and, as a result, they’ve got a lot of old tired patterns, that just waste time and take up space.
They have a lot of samples of sweaters or other projects that employees have done, and more often then not, I’ve gotten those patterns and made some really great pieces.
I haven’t been into the new space, but I’m looking forward to starting a new project and checking it out.

Hmm… I have been going to Lani’s a long time and It’s very homey in there. They don’t have quite an extensive yarn selection (Hence, Lani’s Needlepoint) but what they have is yummy. They’ve got a discount section that’s always a good thing. Their displays are cute and they’ve got unique accessories. They are usually very nice and informative when I go there.

I really wanted to like this store. It is close to my house, and they carry hard to find items.
However, I did not enjoy this store. It seemed like they had a lot of interesting products and tools but the customer service was so bad that I hardly got a chance to shop. First of all I think I bothered the lone saleswoman in the middle of a personal phone call. When she did finally get off the phone she hardly let me ask anything without telling me they didn’t have what I was looking for. She clearly was not interested in helping, or even being polite. I have worked in retail for years and I know that it can be harrowing, but this was the middle of a Saturday and I was the only customer in the store. She made me feel like I was interrupting her. She was so rude and ultimately told me that she couldn’t help me. Clearly.