Hill Top Cleaners

I wanted to post a positive review for this Dry Cleaner as they have so few reviews and several seem to be negative.
First off, I have been bringing my shirts and jackets here for years, and I have been continuously impressed by the quality of the cleaning they do. They have been able to remove stains that I thought were hopeless. Worth the price, which I also feel is totally on par for the market.
Also, the customer service has been wonderful. In fact, one of the employees actually remembered my name, which I found impressive as I often have someone else drop my shirts off. And my cleaning is always ready on time. I usually pick it up 2 days after drop off, and it has NEVER not been ready. I don’t know what these other reviewers are talking about.

really thought this place was great… since the shirt i brought in my first time trying this place turned out fine… my second time just recently i brought in jeans to be tightened because they were loose on me… i went in today to pick them up and honestly looked like a blind monkey had done the sewing… and i mean literally the sewing was uneven and looked like crap! please try another place if you would like your clothes to turn out good and not ruined…

This is just for the alterations which I’d give a 3.5 stars.
It is a bit pricey but I think probably not any more than other alterations at other dry cleaners.
I’ve been here twice for alterations. Once for hemming jeans with original hem… fine and nothing to rave about. (Pricey compared to the place I used to go to South Bay but it got done quickly and was fine).
I only rate them more of a 3.5 and not a full 4 because of another experience with alterations that wasn’t as satisfactory:
1) I asked for the seamstress to save me the bottom of my dress I brought in to be altered (i needed it so I could make it into a sash for my daughter who was the flower girl for a friend’s wedding). I think she completely just forgot and so I had to scramble to buy the sash last minute.
2) I was told the dress would be done on Saturday. I came in on TUESDAY after it was supposed to be done and it was sent off to be pressed. I don’t know if they tell you the item will be done sooner than later to get your business? But I was a bit confused why with 2 extra days, the dress was still not ready.
The staff here is pleasant thought. I didn’t find them to be on their phones like other reviewers wrote but I also haven’t come on a regular basis but just the few times for alterations.

They just ruined my shirt with Swarovski crystals and my sweater! And didn’t even apologize for the mistake! No refund was offered! Over priced!

Over priced. Advertise next day and same day service, yet it took me 5 days to get my stuff. Open Sunday, but for pickup only. Needed patches sewn into the inside of two jackets. I showed the lady exactly where to put them, but she put them someplace else anyway. Was told $ 12 per jacket, but checkout tried to charge me $ 15 each. Nothing good about this place.

I thought I’d give the neighborhood dry cleaner a try, as I’ve experienced problems elsewhere (missing blouse, given pants that weren’t mine, etc.) I explained all of this to the girl at the counter and gave them 27 pieces to dry clean, and 3 to mend. She told me that everything would be ready by Friday. I asked her what time on Friday, and she told me any time on Friday. I went in Friday 10:30ish and my order wasn’t ready! I told them that I was told any time on Friday and the owner told me he’d deliver my order to my home by 1:00. I told him I had to leave by 12:00, and he said, «O.K., 12:00, maybe earlier.» I paid for what I thought was all 30 pieces, $ 124.00, and went home. I called them at 12:10 and finally they came at 12:30, making me late for work. The owner told me my 3 pieces that needed mending weren’t ready yet, but would be ready by the end of the day. After work, I went to get my last 3 pieces and the girl tells me I owe $ 25! I told her I already paid this morning, and then she called the owner, who said I only paid for the drycleaning. I was upset and told the girl everything that had happened and told her I wish I would have read Unilocal before I tried this place. She said, «What do you want me to do? I only work here. Because of you we had to work really hard today!» Bottomline, I told her I shouldn’t have to pay an additional $ 25 and she finally agreed, I was so frustrated by the whole experience that I snatched my 3 pieces and as I was walking away, she was cussing me out! (What does she care, she told me she only works there!) I cussed her out back and will never ever go anywhere near that place, and will tell everyone I know! I checked my 3 pieces that needed mending and they didn’t do what I asked! There were 2 pairs of pants that needed a replacement waistband, and instead they put a shoelace in, which doesn’t help/​work at all! I told many, many people today about my experience and already have a place that I’m confident will mend my clothes correctly (of course I will read Unilocal first, I’ve learned my lesson!!!)

I’ve been here three times, only out of convenience because I live nearby, and I was not happy with the service any of the times. I even had to make a new account every single time as they could never find me in the system!
So recently I got a coupon in the mail for $ 15 free dry cleaning, no minimum, so I decided to give them one last shot, hoping my neighborhood dry cleaners would redeem themselves. I took two items in and asked how much it would be. They said it would be $ 15 even. I shouldn’t have been surprised when they demanded $ 5 more on top of the coupon when I went to pick up my stuff. I told them I verified the price with the woman that took the order and she said it would be free with the coupon. She responded with a «FINE. TAKE IT.»
Usually places run coupons because they want to GAIN customers, not lose them! C’est La Vie Hill Top Cleaners! I have since taken my business to Costumer Cleaners on Ventura who are great!!!

This was the worst dry cleaners I’ve ever been to. My favorite comforter, which I’d had dry cleaned at other places before, was ruined by this business. Whatever they used on it fried the inside. When I asked them about it, they were defensive and protested they only followed the directions on the comforter so they refused to do more than give me more than the cleaning itself. I would never recommend this place to anyone.

Overpriced, for starters.
I find the staff to be perpetually on their cell phones making personal calls. This irritates me.
AND, when I asked them not to, they purt creases in my pants. A personal pet peeve of mine.

Unlike Hollywood Hills Cleaners (link at bottom), this place is amazing!
They get your clothes back in a jiffy and even have a new-​fangled, fancy computin’ machine to track your stuffs!
How un-​mazing! ;)