Citibank

I wish I could give it a negative score if there is such thing available. I have been using this bank for many years and their service has been degraded significantly to the point I am now consider shutting down all my accounts. You could never get thru them and yeah, the 888 number just gives me a run around. They kept telling me someone at the branch will call me back and no one ever did. I am told the branch is very busy but not busy enough to take me money without my understanding.
Unprofessional service is a kindest description.

I have had good experiences with other Citibank branches in The Valley, but this one was lousy. I’d come in to close an account (no issue with Citibank, just consolidated accounts with another bank). First no one bothered to try to help me… no one seemed to care Then, when I managed to track someone down, she told me to have a seat, and a banking consultant would assist me – eventually. Turns out, I was able to close the account in a matter of minutes – by working with a TELLER in another branch. No idea why the woman (who might’ve been the manager) didn’t know that and direct me to one of the tellers in the Studio City branch. That should have been easy. She either didn’t know or didn’t really care… my guess is, it was BOTH. Citibank is fine, but this branch experience was very disappointing.

I have attempted to return a call to Laurie and Shiva at the Studio City Branch, 818−766−6142 since 10:00 am this morning, 4−20−15. Unfortunately, I have not been able to get through to the branch. The odd part is that Laurie reached out to me and left this number and know they won’t talk my call. Additionally, I went through the call center and they attempted to get a branch rep on the telephone, but the branch rep stated that she was to busy to take my call. I guess they feel that they are more important than I am.
WORDS TO THE WISE… CITIBANK SUCKS!!!

i usually don’t use branches unless I really need.
I went to this branch and was extremely annoyed by the assistant branch manager. (tall lady) when i moved, i called customer service to change my address. of course, they made mistake as always. i didn’t get my bank statements for months. also, i changed my package to one that requires less balance. of course, they didn’t.
so I’ve got charged $ 40 service fee.
those are two reasons why i went to the branch. I spoke with a young lady but she had no idea. i believe she was new to the role or not experienced. I ended up talking with this assistant branch manager lady.
in a word, it was very unpleasant. all she cared about is who made mistakes and which banker i opened account with. I told her i called 800 and they changed my information incorrectly. She didn’t listen. She told me she has to find who made mistakes and that branch needs to refund my fee for 30 mins.
Lady, i don’t really care… just fix the errors. That is all i ask!
She was very condescending and kept telling me «I can give you $ 40. but you need to be educated» WTF?
i wasn’t asking you to give me money. i’m not homeless. in fact, i’m a Citigold customer. and what? I need to be educated? by you??? you’re joking, right?
YOU need to be educated to stay in your job. clearly you don’t know how to interact with customers. saying hi by the entrance is all you can do?
I was extremely annoyed so asked her for a refund, change my type of acct and correct my address.
That was October.
Now guess what happened. i’ve got charged $ 40 again, there wasn’t a refund from Oct and she didn’t change my package.
people can make mistakes. i’m not upset about that. But her attitude was ridicules.
800# people never do their jobs right, branch people don’t care unless i open accounts there. how can i fix this errors after all this, waisting my time?
probably, i just close the acct and move to another bank…
i could have been silent about this, but at least other people knows what happens there. whey she says hi by the entrance, just so you know, that is it. don’t expect her to do anything for you. that is better for your mental health. if you start talking to her, you will get soooo frustrated by this tall lady. maybe she will do better after she read this review to prove herself. Lets see.

This Citibank has to be the best bank in the world! Every time I come in, they know be by first name and always go way out of their way to help me with all of my needs.
Unfortunately I banked with BofA for over 20 years until I found this Citibank. The great thing about Citibank is they really care about you and your needs unlike the bigger banks who could care less if you were to bank with them.
Thanks to everyone at Studio City Citibank including:
David M.
Neal
Charles
Lea
Nelly
Shiva

I have to say, I’m glad this is my local branch. The location is super convenient, right in the midst of the Ventura Blvd strip. I might just be going at the right times, but there never seems to be too long a wait, and the customer service is excellent. The tellers are super friendly, and always greet me by name. It really makes bank trips less of a chore.