Defer Tire

Great Price and tire service, I found them through an on-​line tire store as an installer close to my home. They gave me better deal than what was on line including free tire repair. They found a problem with the tires I picked out and brought it to my attention. I figured, oh boy… here comes the up sell. No, he actually found me the correct tire and saved me another $ 35. I would also like to note that while I was waiting, a women came in with a flat. They did not have her tire because you can only purchase the tires from walmart, but they put her spare tire on for NO charge. I will definitely be back!

I haven’t had any work done here, BUT I am witness to a lot of different things. I was helping my mom out by picking her up and dropping her off and acting like a voice for her. She needed a lot of work done on her CRV and let me tell you, this place is pretty awesome.
It’s clean and neat when you first walk in and it is run by a bunch of very friendly people. Knowledgeable and helpful in answering questions, these people know their stuff. Comparatively priced and worth trying at least once. My mom has been a customer for many years and I can see why.

I was driving from DC to the Oberlin area when I got a flat tire. Unfamiliar with the area, my GPS directed me to Defer. I walked in the lobby at 5:29, riding on my rim. When I asked if they could help someone with a flat, the sales man informed me he couldn’t because they were closing. In tears, I informed him he would certainly be a victim of his own karma. He smiled, gave me a twinkle finger wave and sarcastically replied «have a nice day».
UPDATE: here is the response I received after lodging my complaint on their FB page: «the shop was locked and the compressor was drained. Most importantly the last trained person who could have replaced your tire had left at 5:00, a half hour earlier. My service manager and I are office personnel only. If when I said we were closed, you hadn’t started on your rant, I would have been more than happy to direct you down the street to NTB as they are open for at least another hour. Mark Defer»
Seriously??? I was riding on my RIM and your big help is to direct me down the street??? You OWN a tire repair shop and do not know how to help a person put on a spare??? In addition to simple tire changing training, it seems to me that their «office personnel» could also use customer service training.

Id give them a 4.5 just because they close at 5:30 a majority of the days outside of Wednesday where they are open till 9. I left a VM Thursday night for a trailer tire I needed looked at, they called me promptly Friday AM and took the tire over dropped off and said it would be ready for in an hour. Only 10 $ to fix the valve stem and check everything out. Great price and great group!