Sherwin-Williams Paint Store

My first visit here easily would have deserved five stars but then again I had a male associate help me the first time and two completely different women the second visit (which dropped this to a two star review). During my first visit, the male associate was kind enough to let me barrow a large portable pamphlet of all their colors so I could easily pick out paint for my new home. Although I was not inspired by any of the 300 plus colors, I did appreciate the useful tool & his knowledge of product.
However, when I went back to this store, I had brought a catalog I picked up at the Hartville Hardware Store that stated this catalog was created by Sherwin Williams on the back. Little did I know that the company uses other competitors colors in their catalogs in hopes of matching that companies color with one of their own. This seems incredibly strange and shady to me but this is what one of the female associates explained to me when I showed her the color name & code I wanted from the catalog. I was disappointed because even though she provided three samples of colors she thought was similar, this meant more leg work for me as I would have to drive all the way back to Brimfield & waste more time trying to match colors.
She then became irritated when I tried to compromise and showed her another sample I had from design magazine… stating that they can’t match the colors because the magazine is glossy and it has to be a non glossy image. The image even said who made the paint and what color code it was– I was told by the male associate that they can match anyones colors :(However, she did offer to make a small sample of paint I could take with me to compare lighting, etc… but I waited over 10 minutes before I was acknowledge… both female employees were too busy talking about what to get for lunch & Grey’s Anatomy. Then the second girl stood at the desk fiddling with some type of machine for over 15 minutes, looked up & saw me but continued to ignore me. It wasn’t until I got mad & started walking away that the first associate asked if I needed help– seriously! What do you think I just spent over 20 minutes waiting at your counter for– sh*ts & giggles?