Beltmann Relocation Group

We had a great experience with the move coordinators who came to our house to do the assessment, and who helped us schedule pickup and delivery. (Lynn in Stone Mountain was particularly helpful – we were moving close to Christmas and she helped us get the drop-​off day we wanted, even though the times were very tight.)
The movers themselves were less than stellar, though. Several pieces of furniture received minor damage as they came in. Some of it was fixed (poorly) by the movers when I pointed it out, but we noticed other damage issues after they left (and we’d signed the waiver). So nothing to be done now, but just wanted to note that the actual moving team was not as good as the coordination team.

We were completely satisfied with our experience with these movers. Ian came to our house and explained the procedures, answered our questions, and was on call for anything that came up. On moving day, the driver and his team were punctual, professional, and friendly. We had no losses or damages in the move. They were fantastic!

Our move was great. The driver showed up on time (a little early in fact) and they got everything on the truck in just a few hours. The driver made a huge push to get our stuff to us as quickly as possible, since we have two children under two. He even delivered on a Sunday while he had food poisoning. His crews were courteous and efficient and took care with our belongings.

Update: I didn’t think it could get any worse but I was wrong.
They called me last Thursday, April 16^th, to say they were sorry for the delivery snafu and that they would make a special delivery (just for me), the next day, April 17^th, between 8:00 AM and 10:00 AM. That made me feel good … they admitted they were wrong and were trying to fix. (They also admitted they were reacting to my negative review on Unilocal.)
Well, The special delivery didn’t show nor did anyone call me !
*After the no-​show, I tried calling them several times, but only received an answering machine… left messages — no responses.
*I emailed their site — asking for feedback/​status on my delivery, but did not receive any.
*I then called Homedirect (the business that contracts Beltmann to make their deliveries. The Homedirect’s customer service center (Darlene) also tried calling Beltmann and emailing them, but could not reach anyone. (she «couldn’t believe it!»)
*She stated she would log a formal complaint within their organization, and get the Homedirect regional manager involved.
* Beltmann finally called me at 3:00 PM on April 17^th, stating the driver forgot my mattress. (the special delivery, that was just for me … they forgot my mattress?)
*They delivered my mattress at 4:00 PM on April 17^th. BTW — Their delivery guys were great !
Summary … the quality of an organization is determined by the manner in which they honor their commitments, the communication you receive from their customer service area, and the actions their management take in addressing exceptions.
I found this company to be extremely low in all three quality factors … their promises were empty, I received no timely communication from their customer service, and their management was non-​responsive. (Several times I had asked Glen, their manager, to call me … but he never did — even though his employees told me they had asked him to.)
Now I ask you … you want to deal with a company like this?

This was the best moving experience that I’ve ever had. The representative assisted and made contact along every step of the way. The most impressive aspect was the punctuality of the movers and packers. They said that they would arrive at 8:00 and they we’re ringing the door bell at 7:59. Everyone was very polite. And most importantly all my things arrived at the destination without a scratch. I would definitely use them again.

Moving companies need to be rated on when you do have an issue, like insurance companies. Always take the insurance, check BBB, and check references when selecting a moving company. Beltman Group recently helped us relocate from Atlanta to Alabama. The movers and packers were extremely hard workers and helpful; and the sales staff was accommodating and flexible. What Beltman Group does is have every box marked with a number and your last name. So, you have to sign and verify that every box gets on the truck and off the truck, which is fine. However, when our stuff arrived in Alabama, we had numerous boxes that were not marked or that were missing numbers. How is that possible? Also, they packed our stuff with another family relocating to Mississippi, which just screams for a problem. Here is how they failed. Someone is NOT BEING HONEST during the process. How did some boxes have numbers removed? They are stickers, but how did they come off? Why would someone remove the numbers? When they remove the boxes they call out the number and you check it off, but its a cluster of boxes coming off the truck and they are screaming numbers at you. My theory is that they saw that not all the boxes were accounted for and went inside and took a few numbers off the boxes, so that they can go «here they are, you were missing five boxes, but there are five unmarked boxes in the house.» What I didn’t realize is that signing that the boxes arrived waived my claim rights. We were missing boxes, we put in a claim, and then they denied it saying we signed that we had everything. SOMEONE IS NOT BEING HONEST. They said they contacted the family in Mississippi and they didn’t have our missing boxes. Who has them? Either the Beltman crew stole from us or the persons in Mississippi have them and are lying. It took two days for the packers to pack our stuff and they could have easily thrown some boxes in their van too. Either way, we are missing our personal property and that is why we paid for their insurance, which was denied. So, if you hire Beltman, do NOT SIGN ANYTHING until after you unpack or make sure that you can find every single item possible. DO NOT LET THE MOVERS LEAVE. If not, they will get you on a technicality like my family.

moving. it’s something everyone dreads. the world is full of horror stories too. i heard them all when i moved from atlanta to st pete. they won’t show up on time, they’ll break your stuff, they’ll smoke in your house, they’ll be rude, etc. etc. etc.
well NOT with the beltmann group. from the moment the sales rep showed up at my house in atlanta to do an estimate to the time i signed the final bill of receipt, everything was perfect.
the sales rep came to my house and did a thorough walk through. she asked very good questions about everything and when she was done, she presented me with a fair and very accurate quote. she explained beltmann would be a little more expensive, and why (no independent contractors or day laborers.)
the move itself was great. mike and his crew showed up on time, they worked harder than i have ever imagines and were courteous to me and respectful of my property the whole time. any question at all they had, the found me and asked.
three days later, the same crew showed up in st pete, again, right on schedule at 9 am. they were just as good on the move-​in as they were packing up. everything was in good shape, nothing broken, and the guys worked fast and furious, and had me all moved into my new home by lunch time.
thanks beltmann group for making my move so easy.
if you are moving in the atlanta area, i can’t recommend these guys enough.