Extended Stay America – Los Angeles – Valencia

Having traveled extensively and worked in the hospitality industry for many years I have stayed in many hotels and understand as a demanding customer what it takes to be a successful hotel.
This Extended Stay has nailed it !!! I have been residing here for 2 months with my 2 teenage children. We have been treated so kindly and professionally it feels almost like family!
Statistically speaking it is more likely that a customer or guest will write a review to complain than to praise. If we have an excellent experience we walk away pleased and feeling like we got what we paid for — we are happy and we are done. I encourage everyone to use comment cards and these type of sites whenever they have a positive experience! It is very useful feedback and helps the business keep up their standards.
SUPER STARS… Jessica — front desk
John — front desk
Paul — Maintenance
Amanda– housekeeping
These 4 employees go above and beyond everyday consistently to all of the guests.
The hotel has been very clean, we have had no issues with cleanliness or maintenance since we checked in 8 weeks ago. The beds are extremely comfortable and the mattresses are mostly brand new. We get everything we need and as a busy family we need towels and sheets and tissues and breakfast as promised. We can’t wait on things because we are BUSY! The whole staff is on top of their game. Kudos to the Extended Stay in Stevenson Ranch/​Valencia CA.
I commend the General Manager for being approachable and having such a fantastic team. This hotel puts the guest first and that is the only way it should be.
I would recommend this hotel anytime.

One; there was a phone number etched in to the dresser of my room. Please, either refinish the thing or get a new one. Two; if checkout time is 11am, the maid service should not knock on my door at 10:40am urging me to leave. It’s more than a little unfortunate that I will be staying in another of their locations tonight; this left a horrible impression.

Lol no wonder this hotel has 1.5 stars! I made a reservation over the phone late night and they took the money out of my account right away. I went to check into the hotel an hour later and they said the hotel was booked… Ughhh!!! Ok can you please refund my money? They said the office was closed and I had to wait until Monday to get the refund!!! Wait what? You take my money in 2 seconds and now I have to wait until Monday to get my money back?!
Ok so I had no other choice. I wait until Monday and no one answers the phone almost all day. Then finally I get an answer… No one knows what’s going on and they transfer me all over the place. Wow! That is going on here?!

I would give it less if possible! Do not book at this hotel… disgusting! Room are filthy, smell like an ash tray and are down right gross. We booked a room for 2 adults and 2 children (non smoking). When we got there the gave us a smoking room with one bed. They said they do not have non smoking rooms (why do they have it available online then???). Also, the didn’t have any rooms available with two beds. Forget breakfast, it’s coffee and a muffin, yet they advertising as a breakfast. We told the lady at the front desk that the smoke smell was killing us and we just couldn’t stay the night. Her response was, «Bye then».

I stayed there 2 days over last weekend at their 3^rd floor, 2 rooms away from the «trash room». Complained about the smelly hallway when I checked in, but the staff did nothing except maybe sprayed some air refreshener. When I checked out on Sunday morning, I saw the janitor was cleaning the trash room full of trash bags. That is a small room with trash bags stacked over shoulder height. That is not a trash room, but a dumpster! The smell is like walking by the restaurant dumpster or garbage truck, but inside a hotel instead. If they want to do this, at least throw those trashes into a bigger trash bag and tied it tight. Otherwise, the room is fine and do not smell that once inside the room. Also don’t see fruits on breakfast stand.

My husband and I have stayed at an extended hotel in a different town and were really pleased. So when I book this hotel on hot
I was expecting the same. These hotels were polar opposite! I don’t think someone has cleaned up the trash in their parking lot since 1985. It really is a shame, because this hotel has A lot of potential to be a warm and inviting place to stay. My husband checked in with Bryan and we headed up to our room.
I always check out our hotel rooms before settling in to make sure that they meet my standards. Due to the excessive amount of hair located in the bathroom and on our linens And the filthy surfaces which I wiped clean with one of their white wash rags, we decided to go downstairs and inform Bryan. Needless to say, he was not surprised in the least. I showed him The now dirty and black washrag in which I washed down the room. He gave us another room and we headed back to check it out. The room was much cleaner so we decided to stay. Upon arriving to our new room, I got out another washrag to check the surfaces of the room I.E. the headboard, windowsills and surfaces. The rag was probably 50% less dirtier than the first room. Before heading out to dinner I went ahead and told Bryan that this second room was a lot better than the first room. I also told him that I use to clean hotel rooms and understand the stress and hardships the housekeepers go through. He then proceeded to tell me that they do not have A regular staff of housekeepers. they have rotating housekeepers that they contract with. I told him that it was an awful idea because if her room is not clean to a certain level of cleanliness that housekeeper is long gone by the time somebody finds out. Hopefully this hotel can get their shit together to make this place better.

I booked a room at this hotel through Expedia almost an entire week before my arrival. Once I showed up the lady at the front desk was very rude and short with me. I told her that I had a reservation for a double queen for October 24^th. She searched through her records and claimed to not see my reservation but offered to check me in if I contacted Expedia and had an agent call in to reserve the room. At this point I am extremely annoyed but I agreed because I had my family in the car exhausted from our trip to Six Flags. She asked me to step to the side so she could check another gentleman in. I moved over and called Expedia. Immediately an agent called in and she quickly advised her that there were NO MORE rooms! She acted as if she hadn’t just told me she would check me into another room and give me a roll out to accommodate for not having the original room that I booked. So I end up having to drive 40 minutes away to another hotel because I live in Las Vegas and it was too late to drive home. Once I checked in and got settled at another hotel I received an alert that my card had been charged for the room that I was unable to check in to. I called into the office and not only were they dismissive they were unapologetic and told me that my card would probably be refunded in a few days. This was a HUGE inconvenience, I called their corporate office to complain and a month later I still have not heard from them. I would advise anyone to stay clear of this place.

Since day one that we checked in the room was filthy… I did fill out the survey and was contacted by Micheal the District Manager. He apologized for the inconvenience and assured he would touch base with his staff at this location. My issue now is that housekeeping is non existent. I have my rrom schedule to be cleaned on Mondays and they always leave a note saying they were swamped with work and will resume on Tuesday. But they never show up! i would assume all the missed rooms on Monday would be priority on Tuesday being that they are now late. I have been here now for over a month and every week its an issue in which I have to go out of my way to re-​schedule cleaning on a day that is not convenient for me. After spending over 5K for two months this place has not earned loyalty. However the front desk staff is very nice and helpful… But housekeeping needs to get it together.

I’m not sure why their reviews are so low?! This was a great hotel. Checked in last night around 12 a.m. The guy at the front desk was very friendly and helpful! …as well as everyone else. The lobby is a really cute Red color, and feels inviting. The room has a kitchen, nice bathroom, and the room itself is nice. Only issues were that they could use better pillows, and maybe some updated curtains. Everything else was up to date and charming :).
Also! Didn’t see any vending machines, but there is a Wal Mart and pretty much everything else that you could possibly need right across the street. Very convenient location.

This hotel is ok. Rooms are clean with sink and fridge. I love that you can hook up devices to the tv. Nice little hotel. Nothing amazing or bad.

This hotel has issues and to me there big. I walk in the hotel which has a nice lobby. It seem to take almost 30 min to check in. They have issue with check in so they give me a room which is fine for this hotel but they physical kept my credit card which is strange.
The bathroom tub faucet leaked the whole time. At 2am I woke up from someone try to get in my room that has a master key as the dead blot was reset. This worried me so I was up for awhile hearing the person going to other room and knocking… Then i finally went back to bed and woke. I take the towel sitting on the tube which is all wet. i don’t use so it wet from the last person that was in the room. Yuck…

The location in Stevenson Ranch by far I hope goes out of business. This particular hotel attracts so much DRUG and criminal activity. If you think I’m just being mean and trying to give someone a bad rating think again. I live in the apartment building adjacent to this location and I have been robbed twice! Sheriffs constantly sit and look at this parking lot because of all of the activity and drug deals that take place in this parking lot from people that are staying here long term. Sheriffs have also confirmed that this particular extended stay has had its fair share of problems. One time I went in there because a friend for some reason decided to stay there and I couldn’t believe my eyes. Kids playing in the hallways, people walking around smoking, it just reminds me of some trailer trash drug infested scene out of a movie. I personally hope the city of Santa Clarita and Stevenson Ranch shut this business down!

Disgusting. When we arrived our 2 double bed room was dirty. They gave us another room. That was dirty too. Then they crammed my whole family in a king size room. One of my kids had to sleep on the floor. I confirmed our stay on the day of arrival even. The place was dirty and smelled like smoke. The «breakfast» advertised was only fruit and granola bars. Poor housekeeping, lack of maintenance and even worse management. Luis the manager would not even speak to us or
— of which luckily we booked through and they moved is to a much nicer hotel at the same rate! Kudos to
!

I stayed here over the weekend, what a Service 5 star service, to me is not about the fancy, furniture, marble floors or walls, is about cleanliness, contable and service, Bryan at the front Desk is the Best, He made my staying very Professional and Special, I was tired after traveling airport, traffic ‚.etc .He arrange everything I needed, pillows «soft and firm », a pot for tea… He made my room a retreat spa in no time, I will definitely coming back. Every time I am in LA. Extended stay America is my place ‚.5 *****.
Sincerely
Ricky L.

Well for what it is maybe 3 stars. Stayed here just a couple days since wood floors were being installed. Checked in online. Decent price for king bed no smoking. Walked in wood floors. Fridge was ok. Stove works. Microwave works. Bathroom was good but no place really to put stuff. Bed was a bit hard but still ok. Broken lights. Socket broken. Wifi frer but slow. Sadly it smells… i mean its clean but yea it has a smell. Not cigarette but just something.

«Motel 6 with a full size fridge and hot plate…»
For approximately 125.00 per night + a 25.00 per fee I got the following:
1. A stale, mildew smelling room
2. A first floor room with guests above me that sounded like they were stomping around in Herman Munster boots.
3. Loud and rowdy guests on either side of the walls at midnight.
4. A leaky shower head
5. A non-​energy efficient, dirty refrigerator with a motor from hell.
6. A creepy guy urinating by the dumpster in the hotel parking lot.
7. An outdoor pet rest area complete with losers drinking beer from the bottles in broad daylight as if it were at some project resort.
8. A complimentary breakfast consisting of a packet of Quaker Oatmeal, crushed and broken Nature Valley granola bars, spongy individually wrapped muffins that looked like they’d been sat on.
9. Snail speed WIFI, paid 14.99 for faster speed.
Ok, now for the Pros…
1. Staff was super polite.
2. The coffee was damn good.

this hotel is very subpar for the company name. very friendly staff. Bryan was awesome to meet. carpets were wet in the rooms and the cleanliness was about a 1 star. Halways were smelly and hot. mattresses are old and stiff. recliner was broken and TV sits on a dresser that is lower than the bed. Motel 6 has better rooms. Seriously. bathrooms were dirty and linens were yellow stained. I would stay at a different location before booking here. WIFI was extremely slow.

If I could give ¹⁄₂₀^th of a star I would. Horrible… No wait… Non existent customer service out of the front desk employee «Bryan Gonzales». Made a reservation on the hotels website on a Wednesday for a Saturday night stay. Reserved a standard room, and got a reservation and confirmation number. I arrive at 8pm on Saturday and the guy tells me there is a problem with my room. My first thought is «no you have a problem with a room… just get me a room». He informs me that my reserved room is not available, and that they have upgraded me. In my head I’m like ok… cool I guess. Until he informs me that the upgraded room comes at the additional cost of the «upgraded» room. So rather than being upgraded, I am being forced to pay for a high end room.
I ask the guy to fix the situation and inform him I won’t be paying the amount that is nearly 50% higher Than my confirmed rate. At this time he says «let me fix it.» He proceeded to punch on the keyboard for 45 seconds and then say he has done all he can do. I asked to speak to a manager, and he said there was none available. I asked him to call a manager, and he said he cant. I insisted he can and will and he then said he could call a manager but will not. He said the manager will just tell him to do the same thing (nothing) and that he is following protocol.
I was not called, emailed, texted, or contacted in ANY other way. They screwed up my reservation, overbooked, or whatever the reason was… and then he went on to blame
for the mistake. I have proof of the reservation from the hotel chains own website. Unfortunately, after 20 minutes of being told that he has done all he can do, I realize that finding a room in Santa Clarita on a Saturday night can be next to impossible, and I am forced to accept the one room they had. He stated that the manager will be in at 8am and that he might be able to give me te original rate… Might? This is the managers chance to step up. We will see how bad the manager handles this in the morning.
Reviews of this hotel are pretty horrible, and now I see why. Do yourself a favor and find a hotel that gives a shit about its guests.

Breakfast selection is not great, non smoking section smells like smoke. Wifi crashes on a daily basis.

After a month and 9 days have still not got my money back after they double charged me. Fucking idiots never stay there… Disgusting and dirty.