Stone Spring Emergency Center

Wonderful ER experience. No lengthy forms to fill out when you enter. Just had to write my daughter’s name and date of birth and they took us right back to a room with no wait. While they were taking vitals, and admin walked in with a cart to take down all our medical info on her laptop. The doctor made my very sick little girl smile. Love this place!

I took my son into the StoneSpring Emergency Center on Sunday evening, May 3, for what I believed to be a really high temperature. My son had been running a 101 – 102 degree fever since that Friday but it had spiked to over 103. I suspected the temp to be inaccurate, as it continued to jump between 103 and 105. He also appeared to be okay and was acting fine, but for peace of mind I decided to take him to this new facility.
The first impression was great. We were the only ones there, and my son was sent back before I was able to even get him signed in. The nursing staff was extremely friendly and responsive. They confirmed that my temperature scanner was in fact inaccurate, and explained that forehead scanners can give wildly varying results once above 102 – 103 degrees. Good to know (I did also use an ear scanner after getting the crazy results from the forehead scanner. The ear scanner gave much more reasonable readings, but again, 105 scared me so wanted the peace of mind).
The staff advised to give him ibuprofen and/​or Tylenol (which I already had done at home), gave him a popsicle, and recommended a strep test. Dr. Paganussi stopped in for a few minutes and explained the same thing and did the strep test. Again, very friendly, responsive, and helpful. We waited around for a few minutes for the preliminary strep test (which came back negative), and we were on our way in probably less than 30 – 40 minutes. I was very impressed and pleased with my service.
Here’s where it goes bad. Two bills were sent to my insurance company. First, from the facility for «emergency services» for $ 1746.25. Second, from Dr. Paganussi for $ 450.00. I understand Stone Springs is considered an «emergency room» facility, but almost $ 2200 for probably less than 10 minutes of actual time spent with my son, a strep test, and a popsicle? Luckily my insurance company covered $ 776 of the charges (and disallowing a large chunk), but that still translated to almost $ 360 out of pocket. I have been to urgent care facilities and emergency rooms in the recent past for X-​rays, stitches, and steroids (really bad reactions to poison ivy), and have never paid nearly this amount for those much more extensive services. The CVS MinuteClinic across the street from StoneSpring only charged my wife $ 33 for her strep test a few months prior, a very far cry from $ 2200.
Long story short, despite being very impressed with the staff and facility, unless unknowingly brought there while unconscious, I will never visit this place again. I will also be looking for other reasonable alternatives soon so when/​if a family member really does need medical attention, I’m not forced to hesitate while I check my account balances first.

Very friendly and competent/​professional staff. Fast check in. No one wants to go to and emergency center. It’s nice when they make the experience a good one.

My family has visited this center twice. The first time was on Super Bowl Sunday when almost 3 year old son couldn’t stop vomiting. When we checked in, the receptionist took my insurance card and ID and said she would either bring them to me or I could get them on the way out. The place wasn’t busy and we were taken right back. We were able to get some meds into my son and started to give him sips of water to rehydrate him. The nurses were all very friendly and seemed to enjoy interacting with my son and taking care of him. The doctor’s bedside manner was okay, but he did a fine job caring for my son. Once we were sure that he could keep more down, we were sent home with a prescription for more anti-​nausea meds. I almost forgot to pick up my insurance card and ID. The place still wasn’t busy when left, no one had come in and I believe there was only one other patient there, but yet the receptionist didn’t bring my cards back to me. I was not pleased about that. But, we were back home within 2 hours of leaving our house, which is a huge plus.
My second visit here was for myself and it happened yesterday. I came in with what felt like a broken foot. Again, there was no one waiting, but the receptionist barely looked at me. When she was asking for information for check-​in, I had to ask her to repeat almost everything because I couldn’t hear her over the TV in the waiting area. And again, she didn’t bring my card and ID back to me when she was finished. My husband and son waited in the waiting area while I was given pain meds and xrayed, all of which was finished within 45 minutes of us coming through the door. After that was done, I texted my husband to have him come to my room and bring my card and ID. Again, we were home within 2 hours of leaving our house. The nurse was very sweet and made me laugh a few times, which was quite a feat because I was in a lot of pain. The doctor this time was much more personable and I liked him a lot.
This is definitely a place that I will visit if I need emergency care. The one minor gripe that has me waffling between 4 and 5 stars is the receptionists. They detract from this otherwise great facility. Stone Springs is quick, friendly, and close. You can’t beat that combination.

I don’t think this place should be called emergency center! It’s really worst than any clinic with bad customer service and overall services! I rushed my wife to this facility after she had very bad knife injury. The knife went through her hand and we rushed to this place since it’s so close, like 3 miles away from our area. They left us in the waiting room for more than 40 minutes. The receptionist kept asking us about the insurance, ids, and filling the routine papers while my wife is pleading and unconscious.
We have submitted an online review and we have shared our experiences with the management through extended survey but we didn’t get any feedback from anyone. I advise you all to avoid this facility if you have serious injuries.

BEWARE — VIP SERVICES WITH VIP PRICE TAG!
Went to Stone Spring with a high fever, lower back pain back in October, 2014. Service was amazing, I am sure a celebrity would not have received a higher level of service, professionalism — nurses and doctors are amazing. I was seen and diagnosed within 30 minutes — severe kidney infection.
RECEIVED TOTAL BILLS OF ALMOST $ 10K for a four hour visit. This is part of Reston Hospital Center, I received a huge stack of bills, the doctor, the nurses, the bloodwork, charge for being at the facility, and on, and on, and on.
STILL FIGHTING WITH RESTON HOSPITAL CENTER AND MY INSURANCE COMPANY TO GET THIS SORTED OUT. Making minimum payments to keep my credit from being destroyed over this emergency center visit.
I will go to a regular emergency room next time!

I have Brought my girlfriend to Stone Spring Emergency Center in Aldie twice now in the past few months and each time we have been treated great! The staff is always friendly and the facility is new and clean. Each visit we waited for only a few minutes for her to be seen and the friendly doctors and nurses constantly kept us informed as to what was happening during our time there. This is how hospital care should be done, I can’t say enough good things about Stone Spring Emergency Center. Highly recommend!

Unfortunately, I had to visit the emergency center this morning. I’m pleased to know there is an emergency center so close to home for starters. In terms of seriousness, my nurse described the center as a step above an urgent care but not quite a full-​fledged ER. They will transport you to a hospital if it’s something they can’t treat in-​house (ie, MRI).
Anyways, I cannot say enough good things about the visit despite all the pain I was in. Thankfully the center wasn’t busy when I arrived and they kept me moving along swiftly, but not in a way where I felt I was being rushed out. Everyone I came in contact with (receptionist, nurse, doctor, x-​ray tech) was very, very pleasant. The center was also nice inside and obviously very clean.
Despite a negative situation, experience was a positive one. I also appreciated the take home folder with printout descriptions of my meds and other very helpful info; it’s the little things. Hopefully you won’t have to visit this center, but if so give them a try if you live nearby and don’t necessarily need to go to Reston or Fairfax. I feel like I need to insert a PSA here though ;); if it’s life threatening though call 9−1−1 :).

Came in 5 am and my daughter was having trouble breathing she is just 3. So I was scared but the staff was so polite and just amazing. No wait and clean and just very professional. The doctor and the RS were so caring and took their time with us and helped alot.

e took our very badly dehydrated and lethargic 4 year old who was sick with the flu. My son was seen at a medical center in ashburn earlier that day but due to that Doctor’s bad decisions he ended up taking a turn for the worse later in the evening. We had to rush him to the closest Emergency Center and it was Stone Spring. The first impression was how nice and clean the place is. We were taken in within 5 – 10 minutes on a busy night. The room he was taken in to, was designed as a pediatric room with paintings of circus images on the walls, which was a nice touch… although my sick child could care less. The two nurses there (I wish I had written their names) started administering the IV fluids immediately and did the blood work without wasting any time. They were amazingly efficient, acting with a sense of urgency and made it positive experience. We would always have to wait in other places for the doctor to come in and place orders but these two nurses here didn’t waste any time with life-​saving care, making educated decisions and prioritizing as they worked together and done the needful before the Doctor came in. They were cheerful and made us feel comfortable. They were gentle with my son as well. Dr. Crowell was very good too. He was caring and showed much concern for the 6 hours that we were there; frequently popping in to the room to see how my son was progressing and keeping us informed of test results that came in as well as offering support with information. His decisions about taking precautionary measures to ensure that my son was getting the best treatment was very reassuring. Eventually, on his recommendation, my son had to be transferred to a hospital but by that time my son was already starting to feel better because of the great care and attention received at Stone Spring EC. This should be a model for other Emergency Centers and hospitals to follow. We give the full five stars they deserve.

No one wants to go to the ER. This facility opened not too long ago and is minutes from my house. So when my son decided to show my daughter some sibling «love» and knocked her into a dresser and blood was gushing from the. back of her head we got to check this facility out for the first time. We were seen right away. The staff was all super friendly. The nurse even told me how to get blood out of clothes– a little hydrogen peroxide! The facile was super clean. They are affiliated with Reston Hospital. Overall, my daughter did well. She ended up needed to get a staple in the back of her head. We were in and out in less than 45 minutes! Let’s hope we don’t have to go back. but in the event we need an ER for something we will return to this one!

Clean, bright facility is new. I experienced no wait and a fast check in. My child had a serious allergic reaction and the staff was incredibly friendly, knowledgeable and efficient. I’ve had only a few hours of sleep so please pardon the rushed review but I can’t say enough about how easy and thorough our care there was. We didn’t wait unnecessarily, the staff was so attentive and check out was also fast with very good instructions both in person and in print for later. Nurse Tonya was so caring and confident with my small, scared boy. She was really understanding. Dr. Hernandez was great, he diagnosed and treated my son quickly and gently, really good with children too.
I’ll revise this into something easier to read once I’ve had some sleep but I just really wanted to put out there the word that this place was fantastic for our emergency and that I’m grateful it’s so close.