Grease Monkey

WoW!!! Where to start!!!
These guys were terrible.
1. I arrived on a Sunday morning. I was the first one there to get a simple tire rotation and balancing. It took them 1 hour to complete and I made sure to watch them while they worked on my car.
2. This guy came out to the counter and asked me why I was getting the tires balanced. I told him that I have not had them done in a while and I usually like to rebalance them and have them rotated when I change my oil. He said they don’t really need to be balanced and that he was only adding the minimum weight recommended by the balancing machine. If the machine was recommending the additional weight, why do they not need to be balanced?
3. I have a 2010 Acura TL AWD. They didn’t even cross the tires like most shops do for an AWD drive.
4. The guy didn’t even put the 4^th tire on the balancing machine. I asked, and he straight up told me right to my face that he had. LMFAO… At this point I just wanted to get out of there as fast as I could, so I didn’t press the issue.
5. These mechanics don’t use gloves??? The funny thing is that there was a big black mamba glove box full of gloves that they didn’t even bother to put on. This guy’s hands were black from touching the tires. Then he gets into my vehicle with his dirty paws… ouch!!! So of course when I get into my vehicle my interior was all dirty and the steering wheel was greasy… I guess that’s why they are called grease monkeys!!!
I just laughed and was glad I only paid 20 bucks from Groupon. I will never, ever, ever take my vehicle there again. I wouldn’t even recommended the Groupon or any discounted offer to anyone.

Great fast, friendly and low cost service. I expected to wait hours today for a tire repair and I was in and out within 20 minutes. I will definitely use them again vs. the dealers for service.

I had the pleasure of having my car serviced at Grease Monkey today. I had my rear brake pads and rotors done and a bulb replaced. I received excellent customer service and the prices are very competitive. I will be back in the future!

Very Prompt and Courteous Service. I would highly recommend checking them out. The waiting is very nice as well with good coffee.

I usually go to Valvoline, they have great customer service. I parked in front of the store to clean up some trash out of my car & put some things in my trunk; an Asian woman approached me &told me that I could wait in line and I didn’t have to park I explained what I was doing, then she tells me «oh because I need the parking spot» I told her I would move when I was done, then I find out SHE WORKS THERE! When I walked Into the waiting room the male w/​glasses was not welcoming. The customer service was poor but they did a good job cleaning my car. I’m not sure if it was too early for them or what but I may not return.

Good service, very professional, and has experience having worked for a dealership. I will go back when needed.

I love this place, the guys are real and honest with you and don’t try to trick you into something you don’t need. Which happens a lot with cars and girls. Alex is so friendly and always explains and shows everything to me. 100% recommend them.

Well!!! After my review I fit a call from the owner telling me I am «damaging his reputation» and he «takes it very seriously because his business is what puts food on the table for his family» so after a phone call and an extremely long message of guilt tripping me to take down the review, there you go! He is the RUDEST person I have ever met creepily looking for my phone number and calling me to take down the review, however, I did promise him this: there seems to be a misunderstanding, although my ac was fixed after going there, he said it was still impossible with all the things I had done there that my ac should’nt of been fixed in the first place he doesn’t know why it started working again so I did promise to update my review but because of his HORRIBLE attitude star is staying!

I love Grease Monkey! I’ve been exclusively going here for the last two years. Unlike most mechanics (Hogan & Sons in Herndon, not to name names or anything), Grease Monkey is knowledgable, honest, and affordable. They’re always offering specials and coupons, and the staff is very friendly (even when I’ve forgotten to bring the coupon, they take good care of their regulars).
When I go in for an oil change, I get an oil change — they don’t tell me I need a new transmission (like Hogan & Sons did once, yes I’m still bitter). To give an example of how honest the professionals at Grease monkey are, I took my car in to replace the brakes, and I was fully prepared to get new pads. So I was very surprised to hear they still had some life left, and they would check them again at my next oil change. Most places would have just replaced them without saying anything.
The customer service here is superb. They’re quick and they know what they’re doing. Grease Monkey is the kind of place you take your car and then want to bring them all back baked goods because they saved you money, time and aggravation.

I FINALLY found somewhere in the area that can do a good job with simple auto work. Since moving to Potomac Falls from Oakton, I’ve had difficulty during the last year just finding a place that can even do an oil change decently and address minor auto issues with professionalism and knowledge.
Grease Monkey is great. They’re SUPER fast, and even were a little flexible on hours to help with my dropoff. They have affordable oil change prices, even for synthetics, and the front-​desk staff is friendly and communicates well.
Everything was done perfectly with no issues (I had previous places in the area such as Virginia Tire & Auto actually do stupid things like leave my hood unlatched so that it flew up when I hit 50 mph down Route 7). I love how spotlessly they vacuumed everything too! Wow! I also had an issue with a heat shield and previous places (such as the Merchant’s in Sterling by the Kohl’s) weren’t able to address it. Grease Monkey had an easy, essentially free fix that no one else recommended and it’s worked out just fine and was validated by a friend who is an experienced mechanic.
I will definitely be going to Grease Monkey from now on.

I decided to try this place after reading a few reviews. The staff are very friendly here. My car needs an oil change and after checking in you are offered a free tire rotation. I ask as many questions as I can, when it comes to bringing in my car. I’m a female and I don’t want to get ripped off. So far, I appreciate the work do e and will return.

The place is still quite nice and I would go here again, I decided to update the review and dock it a star because of the upsell. I was told to get a new battery because mine was dying (went to Advance Auto Parts the week before and it was fine) and was offered to clean the dust off my disk brakes to improve performance and something. Go ahead and upsell. It’s business, but please don’t lie to me. They seem to do a good job changing oil though so I can’t do too much of a negative review. Still… I feel a bit disappointed.

No bad experiences here so far. I first used Grease Monkey for an oil change about a year ago since it is right next to my gym and it’s become my go-​to oil change place. The staff is really friendly, something you don’t see too often at a shop. I’ve also been offered a discount at check-​out pretty much anytime I have gone.

My review is a bit overdue as I’ve been going exclusively to Grease Monkey for over a year. After a few bad experiences with Jiffy Lube who constantly tries to upsell you, I switched to Grease Monkey after reading good reviews. Every time I go they have been extremely professional, the oil change is done at a fair price, and they truly only tell you the fixes you need to make. They get me in and out in less than thirty minutes, and I’ve never had to wait. They also clean my car and most recently set my clock for me (for some reason in my car I always have trouble changing it after daylight savings). I appreciate the way they do business and will continue to go to them for oil changes in the future.

I needed an oil change and my usual place requires an appointment so I thought I’d look up a place on Unilocal.
Everything was going fine. They asked if they could change a bunch of filters, etc ok whatever. My total was close to $ 150 I believe and less than half or so was for the oil change.
While checking out, I asked the nice older man who was helping me if I could use a coupon flyer my kid had been playing with (certain amount off of an oil change for new customers). My kid had picked up from the front counter.
The man helping me looked over at the manager/​owner guy for approval. Manager guy was a complete jerk and said, «No! I know you got that from here!» I replied, «I wasn’t trying to act like I didn’t. You have them out here so I thought I’d ask.»
The Manager guy completely started talking over me to the another guy standing by him and saying, «You know how I know she took it from here? Because it has our old info on it.» He did it like a completely smug and prideful ass as if he just caught me shop lifting or something.
I never intended to act like I had this coupon all along. I also don’t think its absurd to ask if I can use the coupon WHEN ITS AT THE FRONT COUNTER.
He then removed the stack to under the counter.
Screw you dude. I dropped a lot of money that day on stupid crap and you got your panties in a bunch because I tried to use a coupon on just the oil change.
The nice older man who was helping me was obviously embarrassed. He told me they would email me more coupons in the future and to look out for those next time.
Ha. Next time. Please.

They are fast and affordable. The best part is that they never try to sell you other items or services like Jiffy Lube or similar. I originally began using them because of a Living Social deal, but I will definitely continue going there after my three oil change deal is used up.

I love this place … No wait on a Saturday. Oil change done and They let me know of a few other things, I definitely needed what they recommended. The prices were good and they cleaned the inside of the car… I’ll be back there for all my oil changes.

Got an oil change here, it was fast and cheap. They also do a decent job of cleaning your car for you, which is something I didn’t expect. If you go when there is no line you can be out of there pretty quick.

How lucky was I to happen upon this gem? I bought an amazon local deal for 3 oil changes like several people who’ve posted. Oil changes are something I dread because typically, the technician recommends I have my spleen out along with a new air filter. To my surprise, not only did the manager and technician not try and revamp my Lexus, they were up front about what needed to be done (suggested) and not. They were efficient– which is always helpful. While I was waiting, a young lady was waiting on a quote for repairs on her car and I overheard the manager trying to get parts etc at a better rate to lower the cost for her– good deed!
Later when I asked about where to bring my husband’s car for routine service, the manger said to bring it in and they would do what they can in the shop and anything they can’t to the auto service station located in the same business park. Excellent.
I will be back; but more importantly, I feel that I’ve found a place that will give me an honest answer regarding the labyrinth of car repairs. I’ll update this posting after my husband’s car is serviced and I’m due for brakes (a thing they didn’t push on me, but advised to wait until about next oil change.)

Everyone here was very nice and knowledgeable! I was highly impressed with the customer service I received, especially because I came in with a coupon and was expecting to receive less than wonderful service as that has been my experience with such establishments in the past. However Grease Monkey more than exceeded my expectations! I was not treated poorly nor was I pressured to buy more services or upgrade because the one I was getting was discounted. I was given important information regarding service and upkeep of my car and greatly appreciate that all staff members were friendly, personable, and a pleasure to speak with!
Thanks I will definitely be returning!