Five Star Septic & Portables

TERRIBLE.
They were scheduled to come out at 10am last Monday. NO SHOW. We called to find out what happened and they said they’d be there Tuesday. NO SHOW. They called and said the following Monday. Then they called Monday and said they couldn’t do it but they’d be there Tuesday. That’s today, and we just got a call that they can’t come until tomorrow.
I said that that was unacceptable and they needed to show up today as scheduled. He said he’d call the «lady at the health department» to see if she would still come out and he’d call me back within 15 minutes. No call (what a shock), so I called him. He said they wouldn’t be there because the health dept wouldn’t do it. I told him I wanted her number to confirm that they wouldn’t come out today; he began yelling at me! He yelled that he’s not a liar and that we could take our business elsewhere, then hung up on me.
I called the main number and asked for the owner, even though it was the same guy who answered (Rob). He said, «Is this the lady I was just on the phone with?» I said yes, and I’d like to speak with the owner. Suddenly he’s all peaches and cream (read: he’s capable of a conversation without raising his voice and hanging up) asking if he can show up tomorrow and claiming that he actually said he would come that afternoon. ummm… what?!!
The entire experience has been ludicrous. Why take a job if you don’t want it? And then to yell at your customer?
UPDATE: This review sat unpublished until now. I was hesitant to post it because I’d finally gotten someone on the phone who seemed willing to get this all figured out. Joni did get them to come out the FIFTH TIME THEY HAD AN APPT and they did the work. Unfortunately, we were told that the charges were $ 2175 but that because of all the hassle we’d get $ 175 off, making the total a flat $ 2000. Guess what? They sent an invoice for $ 2225! ARGH!
So I call them. I ask for an itemized invoice showing each individual charge since we’re not $ 225 over our quoted price. So they send me an invoice with one amount: $ 2,225. No individual charges as requested. Just one more thing to waste our time with.
Waiting now for an actual itemized invoice. I’m not holding my breath.

Five Star Septic is a reputable business and they have been around for over a decade and it’s not because they do a bad job it’s because they do a good job! Not all things in life are perfect, people are human not machines! Their technicians are professional and they have a good work ethic. In this ERA what more can you ask for? I hope Unilocal you are more vigilant of comments like Angie’s List is; mind you who is also another reputable company and doesn’t just let people say things for the heck of it that sometimes might not be true, interview the situation… That’s ALL!!!

Avoid at all costs. Hired them to do a septic inspection on a house I was interested in purchasing, no problem scheduling at first, but…
Problem 1: The inspection was supposed to start at 11am, I was not local (they knew that) and I was driving 2 hours to get to the house for the inspection at 10am they called saying they would need to reschedule, I asked for when, since I had just driven 2 hours! They suggested 3pm the same day. Fine I will turn around and come back later.
Problem 2: When I arrived at 3pm, they had already done the inspection and LEFT! they sent me a quote on problems the next day, but never showed me in person what was wrong, they just left the back yard of the house dug up.
Problem 3: I called and complained, they agreed to come back out and show me what was wrong, we agreed for 12pm the following day. they call later that day and say, sorry they cant do that, lets try the day after that. fine.
Problem 4: 12pm the day of our new appointment comes and goes, they dont show up, I call and they apologize saying they thought it was 2 pm, but I was correct it was 12. they would come out at 2, but would call me 30 minutes ahead of schedule
Problem 5: they call and confirm 2pm, but it comes and goes, they finally show up at 2:30, but it is not the same person who did the original inspection, he finds more problems and said the first person did a poor inspection and he would get me an updated quote.
Problem 6: I never heard from them again, we went with a different company to do the repairs

Five Star Septic saved the day. We had a serious sewer overflow in the basement… on a Saturday. They came quickly and solved the problem. From Rob the dispatcher to Nelson the technician, we felt assured that our problem would be fixed. And it did. I highly recommend it.

These guys are terrible. Twice they tried to charge me for things that they had just fixed. They said that they did not have any record of performing the work and that the materials that were used were below par and they would not have used them. When I produced both invoices, they ate crow and fixed the problems for a very nominal fee. Needless to say, they would have been happy to double bill me if I did not have the invoices. I would not trust them. even with my toilets.

We had a major problem with our sewer lines. Aaron went above and beyond to help diagnose the problem and ensure that all was fixed. Underneath the bushy beard is a guy that cares about his customers and ensuring the job gets done right. I was thoroughly impressed by his dedication to fixing our problem.