Firestone Complete Auto Care

This is the best Firestone I have ever went to! I always leave happy! Ever since its gone under new management by Stephanie, everything has been great from the customer service to the quality! With a team like both Mikes, Jason, and the rest of the mechanics and crew, a Firestone can’t get any better! They understand that people have budget problems so they’ll even try to work with you and get you into what you can afford. They’ll also tell you the problems with your car and not try to press you into getting them if you say that you’re going elsewhere! The manager is the sweetest, I think everyone will love her!

Went there today to get a used tire installed they would only install a brand-​new one that I had to purchase from them for for $ 200 went to Goodyear instead they did it for 16 bucks. Never go back

I love the staff here because they are so nice and I have been coming here since my first car and my dad was going there before that. My dad passed away so if I go in by myself, (I am female) I end up having some type of problem with my car that needs to be fixed. I have an auto shop that my cousin runs, so I have him check anything to make sure I am not being swindled. Firestone told me that my Tie-​Rods needed to be replaced because of wear and tear, but my car is only a few year years old with decent miles. I had my cousin check out my car and it is completely fine. I have a lifetime warranty for front-​end alignments so now they won’t do any unless I have my tie-​rods replaced. I had a different Firestone look at my car, but had my cousin go in in my place as my car’s owner and that Firestone said my car was fine. I am not impressed by the employees trying to prey on people who lack knowledge in such a complex area.

This service center has phenomenal car care. I have been going to Firestone with multiple cars over the past 11 years. Brian is the best technician. He’s the manager of this store, and I followed him from the Macomb Mall store when he was promoted and took over this location.
The guys here take such great care and really help you undrrstand your issues. They will do your warranty work too if your warranty allows for their center to handle it, you just need to bring your warranty to them.
I have had every oil change here on every car I’ve had (with the exception of the free changes the dealer occasionally offered with new cars). Never any issues. They offer great coupons that come to your house, and you can sign up for preventative maintenance reminders for your routine mile marker suggested tuneups.
I have never had anyone here try to sell me anything I didn’t want or make a suggestion that wasn’t warranted. Look they know chances are you are there for something you don’t want to spend money on. It’s such an inconvenience to have your car gone for even a few hours. Sure, they have labor costs, but over the years I have realized that good work costs money. You are paying for the experience and workmanship of the certified technicians. The guys here don’t talk down to you or make you feel stupid for any issue you describe to them. You also are paying for the guarantee that if for some reason your issue comes back, their parts and service has a guarantee to rectify that situation.
I felt I needed to write this because most people just want to find a guy to fix their car as cheaply as possible. That doesn’t mean someone can’t, but just because you pay a little more at a licensed repair shop doesn’t mean you got ripped off. It means you had a quality person inspect, troubleshoot and repair your car so it’s in tip top condition to cart your butt around all over town.
You wouldn’t pay $ 20 to some guy on the street with WebMD to diagnose your health, you shouldn’t do that for cars either. Take it here :)

I always check Unilocal for reviews before going anywhere and this place got rave reviews. Let me tell you, I was not disappointed.
I googled coupons for this place and found an oil change coupon for $ 19.99 plus fees/​tax etc. It ended up being around $ 25 but I expected that since I called first.
They are very busy so I’m glad I called and scheduled an appointment. My oil change took over an hour and I had an appointment which is why I’m only giving them four stars. it took longer than any oil change I’ve ever gotten but they were thorough. I think they are thorough for the upsells. My battery connections needed cleaning and I was told that would be a $ 10 fee. I told them that I am on disability and had no extra money to spend and that just the oil change was fine.
Mike said he didn’t like the look of it and had the mechanic clean my battery connections anyway and waived the fee. I was very pleased when I left and will be going back again.
I was there on a Friday but Mike told me weekends are the busiest time so go during the week if you can.
The lobby area was clean and not freezing like most places at this time of year, I was able to take off my bulky winter coat and get comfy. There’s also a TV. I had my iPhone so the wait was bearable.

Service here is amazing! In comparison to the dealership (Chrysler Sterling Heights on Van Dyke), Brian did not ask me if my husband was ok with the service before they fixed the tire, he did not ask me for my husband’s cell number to run it by him first, and treated me as nicely as he treated the skinny people :) He did not upsell any unnecessary add ons, or try to convince me to buy a new tire. I was there for about 60 minutes, and I did not have an appointment. I would recommend checking them out.
Update 11÷19÷13 — called again yesterday because my engine light was on. They suggested I go to the dealer to save money in case it was under warranty, and it was. They told me to call back if I needed any more help. Such pleasant people.

Customer service doesn’t get much better than this. Unlike another tire provider I previously reviewed. They took us right in, gave us an exceptional price and because it took a little longer than originally planned they gave us a free premium oil change and a slew of other services. I cannot recommend a place for your automotive needs higher than them. Truly exceptional.

Went here for the first time to get a set of 4 tires for my Jeep Compass… I had already looked up tires on their website, picked out a brand and size, printed off my search, and brought it into Firestone.
First, you must make an appointment! I was the first one at the door at 7am on a Saturday, and it was very busy already!!! Especially with customers that had appointments. But, they took me in and I was out in no time, which was one of my stars to this review.
Next, when I showed the manager my print out, he asked if I called ahead to see if the tires I selected were in stock. I didnt, only because I didnt know how the procedure works. He informed me that he could either order the tires or he had some tires in stock already, which were better quality and he could give them to me for the price of the tires I had printed out. Great! My second star of this review.
The waiting room was pretty nice, typical of a car shop. Bathroom was clean, always a plus on my review. The staff was friendly and very helpful. Didnt push any other products or service, was also great.
My car was done in about 1 ½ hours. Everyone that came into the shop seemed to be on a first name basis, which to me is pretty impressive, meaning thoose people come in often for oil changes, tires, ect. Didnt know Firestone repairs engines, transmissions and so on!
This was a really nice place, I will be sure to come back!