Scott’s U-Save

I saw a coupon for them online so I decided to give them a try. I called at 8:30 am and asked for recommendations for my Camry and I was given two choices by Sherry. She told me that they both had a great ride and at least 65K warranty on them. After researching the brands online and 5 phone calls later a *still* patient Sherry answered all of my questions without the slightest hint of irritation.
I’d read online reviews that said the wait was always really bad but she took all of my info over the phone and had a ticket waiting for me when I got there. It was noon when explained to her that I needed to be back in Indiana by 3pm to pick up my daughter and she told me to come right away. I arrived at 1pm and all that was needed was my name and keys and my car was taken right in.
I got great customer service from everyone there and when I couldn’t find the key to unlock my lug nuts they told me not to worry and gave me the $ 20 service for free. This place comes HIGHLY recommended and the Toyo Extensa A/​S have my car driving like it’s brand new again, not to mention I saved $ 100! Thanks Scott’s U Save! I’ll be back!

This place is down right ripping off customers. Not only that, but lines are ridiculously long and they lie about status of vehicles. Sent in our van to get tires and four hours later we call to check up and are told «your car is on the lift now».we drove by as we were talking and our car was still sitting in the lot. It was ready an hour later, I guess 5 hours for tires is acceptable? We had an appointment and everything.

The people at Scott’s are always friendly and patient (even though things can get busy and crowded in there). They have great, fair prices and I have been going to them for around 5 years getting 4 cars serviced there.

I was shopping around for new tires and requested a quote on their mobile site. They responded quickly with a price for the tires i was looking at and also suggested a different set that they had on sale. The tires on sale were a much higher quality tire but the price was lower than the original tires i had asked about. Nobody could even come close to that price so i stopped in and had them installed. Excellent customer service and quality work. John was a big help to me and my family and this is the ONLY place I will ever go to for service. Highly recommended!!!

After going to Discount Tires in Matteson, we called this place for a better price based on the reviews, and Bam! We saved $ 300! I’m so glad we didn’t go with Discount Tires! I spoke to a very very pleasant gentlemen over the phone at Scott’s U Save, too!

So I bought a groupon for this place for 2 oil changes and 2 tire rotations for $ 40. It was a great deal and this place is close to my house.
The first time I went in to get an oil change it took about an hour. I honestly didn’t think anything of it, there was a lot of people in the waiting area, I just figured they were busy. «stuff happens». Then about 3 months goes by and it was time for me to get another oil change. I stopped into the place on 2 different occasions: the first time was around 4 pm (they close at 6) and they told me they were booked solid until closing. ok. the second time I stopped in around 2 and, again, was told they were booked solid until closing. I asked how exactly I was supposed to get my oil changed if they were always «booked solid» and the woman at the counter said I needed to call «first thing in the morning» and get my name on the list. So, as told, I call at 10 am one day and they say they can get me in at 2. So I get there 5 minutes early and they tell me it’ll still be 10 – 15 minutes until they can get my car into the garage. I got an oil change and tire rotation and it took a little over an hour.
I have been to other places that you didn’t even have to get out of your car, it takes sometimes less than 10 minutes and you’re out and on with your life. This place seems way understaffed as well as poorly managed.
If you put a groupon out there to attract more customers and then don’t have the customer service and efficiency to back it up then in my opinion your groupon and your entire venture to attract more business has been completely void. Having to call in first thing in the morning to schedule a time that you can come in and STILL have to wait over an hour to get something done that takes half the time elsewhere is ridiculous and NOT WORTH the maybe $ 25 I saved with the groupon. Not to mention they STILL have this same groupon up (definitely over 4 months now) and they are saying that groupon is the reason they are perpetually busy. «well it’s good for us,» the woman at the counter joked when I asked if they were ever «slow». yeah, good for you, get your money right now from your groupon while it lasts but I will never be returning to scotts. I would rather drive 30 minutes to Frankfort and get my oil changed in 12 minutes for $ 20 without having to even leave my car or get sassed by the people working there, who ALL seem burnt out.
Also, the blonde woman is RUDE. I basically told the woman at the counter a short version of what I’ve said here and this woman (who I’ve been told is the owner, which would explain this poorly run business) was trying to «defend» the business, by talking at my back from behind the long counter while I was standing at the payment counter. When owners get defensive over a customer giving them an honest feedback of their business that shows extreme immaturity and a blatant disregard for the customer giving you THEIR money.
I swear the people giving this place more than 2 stars are either close friends of the business owners, don’t consider their time important or enjoy unprofessional business environments.

The absolute only 3 reasons I need a man in my life…
1. Fix my car
2. Fix my car
3. Pick me up when I took my car and got drunk.
These guys take care of 1 & 2 for me. I had no clue I needed tires until it took me 2 days to travel 40 miles in a little snow. True story. I called Scott’s and even though they were crazy busy I was taken care of ASAP.
They put 4 new tires on my car in an hour for a CRAZY cheap price. I have no clue about good prices on these things normally, but all my guy friends said it was a steal for the tire I got.
This place has been there forever and is the only shop I will go to from now on.

Great, quick service. Great staff who go above and beyond to help explain the options, cost, warranties, etc. I will definitely go back (just hopefully not too soon).

These guys are fantastic. We’ve gone to them several times and they’ve always fixed the problem in a timely manner and inexpensively. Its priceless when you can find a good, trustworthy mechanic. These guys are it!

I love this place! My family has been taking all of our vehicles here for years and every time we come in or call we always get excellent service. They’re quick, thorough and trustworthy. I’ve since moved away but whenever I need service I come here because I know my car will be treated well and I’ll get great service for the price.

Scotts is a pretty good place to go to get your basic car needs taken care of. I bought in some tires I ordered and had Scotts change them with the old ones. I went a Saturday at nine AM and they had a queue forming. So, they started a work ticket for me and told me to come back in a hour/​hour and a half and they would get to my tires. When I got there I checked in and waited for them to do my tire change. Now, Scotts does get a lot of business and at 10:30 they were turning people away. So, if you plan to go there, call ahead. They’re honest, nice and for me, a place I’ll go back too.

I’m surprised this place hasn’t been reviewed yet.
I lost a tire last week (I know where it went, but you get the idea) and had to find a cheap replacement in a hurry. My tires aren’t a very common size, but Scott’s had one. They were very busy that day but asked me what time I’d be in; they put me in line, I showed up on time, and they had the tire mounted, balanced, and out the door in under 30 minutes. For only $ 45 (including all the random shop fees, recycling fees, etc.).
The staff was friendly and knowledgeable and the store was clean. Furthermore, when I posted something on Facebook about going there, I got flooded with comments of other rave reviews of Scott’s.