Grand Plaza

I had my wedding there on July 2015. I was not happy with the results at all. We made sure to pay for the best of everything even going for the dinner tasting and picking out our menu. Well the day of the wedding the Grand Plaza showed its true colors. My cake was messed up (I went to the bakery paid extra and gave photos of what I wanted it was drawn out by the bake shop and agreed it was going to be done) when the cake came it was all wrong (cant really blame the grand plaza for that but it didn’t make me happy). Then there was the salads, NOT the salad I picked AND the salad they served looked and tasted like mush, like it was sitting in the dressing for hours before the wedding and there was so much dressing on it. We upgraded our package for the venetian hr., what I got was bruised mushy strawberries, my wrong wedding cake, a few ice creams and a handful of pastries. ALL on 2 tables for 110 people it looked like nothing was there I was completely embarrassed. The cocktail hour I will say was good. I spoke with the manager Chris who promised me a gift card for Arirang for messing up the salads. (which he later NEVER GAVE ME). I contacted another manager Margaret who I brought up all the other problems I had, after 3 – 4 months of sending her the photos of the cake, rotted strawberries etc. she mailed me a gift card. I reached out to Chris again to find out where his gift card was (for the salad mix up problems) he then told me he sent it back to crop since Margaret sent me a card for the other problems (which had nothing to do with the salad mix up he screwed that up). This August is my moms 60^th bday THANK GOD I didn’t book with the Grand Plaza! …Book at your own risk with them!

I just co– chaired an event for 200 people here and it was a positive experience for everyone. Chris Cenci was absolutely helpful, flexible with our wishes, and professional. I already penciled in our date to do this again next year! That should tell you how much we enjoyed the food, the wait staff and the venue. we are definitely going back!

Do not listen to these reviews about Grand Plaza. I am having my wedding there in November — so a review is a little premature — but so far, the entire experience has been nothing short of wonderful. The manager Chris is such a great guy that works with you on every single detail. My fiancé and I brought her mother to one of the food tastings and it was white-​glove service with food after food after food. And it was delicious! The room is beautiful and they have done recent upgrades with lighting so that the entire room glows. When we booked the package, the show you all the options and make any changes that you require.
I will do another review (or update this one) after my actual wedding — but up until this point, I can only give an A+ to Chris and his team at the Grand Plaza!

This place is a DUMP. I attended an event last nite there and my entire family left there feeling disgusted by the filth on the utensils and the bugs in our food! The glasses were not clean and still had lipstick stains on it from the previous person! UNHEARD OF! Not to mention that I saw 2 dead roaches embedded in that disgusting carpet. The staff is clueless and very unprofessional. The maitre d looks like she got her graduate degree and catering experience from a high school cafeteria. The food presentation was gross. The only thing good about the place was the bottled beer because they didn’t make it. I wouldn’t recommend this place to an animal. The board of health will be hearing from me next. How is a place like this still open?
There is not 1 place on Staten Island that I can truly say I had an unbelievable experience at. You want good food and service?, you may have to explore and research some places in Brooklyn or NJ.

I’m not sure where the above reviewer went, but I don’t think it was the Grand Plaza. We visited this place on our quest to find a catering hall for our wedding. First off, there is only 1 room not multiple rooms that were talked about above. You walk in, there’s a tiny hall and you walk into this gigantic room with white everything, walls, ceiling, chair covers, with hideous green carpet and there are NO WINDOWS. It felt like I was in a gymnasium. They can even divide the room with what looked like a makeshift plastic type wall they move across. Um, no I’ll pass.
Now, let’s talk about the presentation. We had an appointment and was greeted by a teenage girl with her breasts hanging out. I literally thought they were going to fall out of her shirt. Real professional. She brought us in the room for about 1 minute then walked us out. We then went in an office, where I’m assuming the banquet manager, ignored us and kept talking to his friend on the phone. She then handed us a menu and told us to look at it. I’m assuming this girl was no more then the receptionist. Then came in the car salesmen. He started going on and on about the price, how «:we won’t find anything cheaper» then whipped out a calculator and started punching in numbers. Didn’t explain anything, give us history on the place, he just wanted the sale. After the whole 3 minute presentation we left. I felt like I just left a really seedy car salesman. Yes, the price was the cheapest we saw, but you do get what you pay for. Needless to say, we didn’t book there. This place reminds me of a sweet 16 factory, definitely not for an upscale event and lacking customer service to put it nicely.

Clean, friendly, outstanding food, and relaxed atmosphere make this a really good place to have an event. Not sure how pricey this place is, but if your gonna have an event completely indoors, this place takes care of that perfectly. All the rooms are right near each other so there is no getting lost here, but it also feels like you’re in a much larger place than it seems. The food is here is so good I wish I could this place 4.5 stars! Standard coctail hour but exceptional quality of everything, and dinner consisted of a nice sized whole roasted chicken. I was very satisfied! Bravo!