Designer Optical Outlet

I love this place. I’ve been going here for a few years for checkup and contact lenses. I find the eyeglasses to be a little more expensive here. But highly recommend going here for check ups and for the cheaper brand of eyeglasses if designer glasses aren’t your thing.

I went there because my husband’s insurance plan includes them as a preferred partner. After waiting 30 mins, the visiting optometrist asks me (in a rude tone) if I’m wearing contacts. I was and I told him so. He forgets and starts the exam and seems baffled because my eyesight seems ²⁰⁄₂₀. He then proceeds with an uncomfortable exam that had him practically sitting in my lap at some points. When he’s done, he tells me to leave and gives me no feedback on the results — I had to ask the receptionist, who wasn’t sure what she was looking at. Finally, I ask for my prescription and then they tell me I have to come back until they’re comfortable with the recommended lenses. I told them I’ve been wearing them 3 years and contacts 23 years and I didn’t have time for the back and forth. Bottom line, they weren’t happy that I wasn’t going to buy the overpriced lenses from them and were giving me the run around. I’ve never had such an uncomfortable visit with an optometrist. I left without any business transaction and will be going elsewhere.

HORRIBLE. Everything is horrible about this place. The doctor is RUDE. He said things to me that were blatantly actually INSULTING ME. What doctor insults a first time client — multiple times in one visit?! The people on the floor are completely incompetent and have no clue what they are doing. I would not return here if I was paid by them, regardless of the overpriced contacts.

I went here needing an eye exam for both glasses and contacts and to purchase new glasses. I spent $ 600 on designer glasses (most I’ve ever spent) and was excited to get them. The frames I ordered were delivered in the wrong color the first time. So the second time I went to get them, I was so focused on the color, I didn’t notice that the detail on the side of the frame was different than the ones I ordered (I ordered a Prada frame with a floral detail on the side; I got ropes and a crest detail). I called later and they basically said they could not help me, even though it was them who screwed up.
Fast forward 5 months later to now, I have moved to Long Island and called them today to make sure they had my contact prescription on file so I could order contacts (from online) and they told me the optometrist never measured me for contacts lenses even though when I had my appointment I specifically told them I needed a new prescription for both glasss and contacts. The guy on the phone also told me I had an astigmatism. This is the first time I’ve been told this — shouldn’t the optometrist be the one telling me this instead of the guy answering the phone?
Add to all of this the fact that the sales person I was dealing with (Marie) was really pushy.
Skip it! Not worth your time or hard-​earned money!