The UPS Store

I called the UPS Store at 2pm to make sure they had a Notary available. I was told yes and she would be available until 4:30pm. I arrived at the store approximately 10 minutes later and was told she was at lunch for another 20 minutes. Wow, you couldn’t tell me that when I called? This is poor customer service, and I will think twice before using their services again in the future.

Bill, Sue and the staff at the UPS Store in Stateline, NV are awesome! I run a very large snowboarding/​freeskiing organization and I ship constantly during the season from this store. Not only do they accommodate at their store, but they have also picked up packages at my home office to be shipped out. Customer service is excellent. Their staff are friendly and very helpful.
Thanks Bill and Sue for running a great store and taking care of my shipping needs.
I refer folks here all the time and will continue to use their services, which also include shredding, copying, boxes, etc.
YAY for Lake Tahoe, NV.
Zippy!

Horrible address to have a mailbox. The post office does not recognize the 195 Hwy 50 address when you try to use it for a billing, shipping, or return address. I had this issue multiple times on many websites when trying to make online purchases, etc. I wasted a lot of time trying to use this mailbox address only to have it be rejected as an unrecognized address.
The owner, Bill, said he’s «never had a problem». So it was my problem, tough luck, he offered no advice, help, or refund in the money I paid for this private mailbox.
I paid for this mailbox in order to avoid going to the post office for a PO box, but when the post office becomes a better option, that’s all you need to know. It’s by far the worst mailbox address experience I have ever had.

To start, the ladies in the store were pleasant and helpful which made my frustrating adventure more bearable. Second: This is more of a tip than anything.
I went in with the intention to print, sign, and fax a document. The only issue I came across was the computer in the store which I though I could use to sign in to my e-​mail account and print my time sensitive document. The computer in the store only has internet explorer, and if you don’t know internet explorer is an inferior beast. I was unable to access the same set of links which were entirely accessible and virus free from my home computer, phone and I-​pad. Therefore, I was unable to do business at this location. I was practically forced to drive across town to a friends house where I could do my seemingly simple task in the short amount of time available.
Was this a terrible experience? NO. But, was it a silly problem to have in 2015? YES! So you only get four gracious stars, sorry… but not sorry. If this place was equipped for me to walk in and print, then sign, then fax a document it would have a 5 star rating in my opinion. The issue for me was the lack of antiquated firewall technology where people can just print and fax whatever they want. Maybe it was silly of me to think that I could just waltz in and print whatever from wherever. But, it wasn’t anything weird. Seriously, it was for school! Staples is on the other side of town and I got my hopes up, procrastinated, and then suffered.
Tip #1: Don’t think that you can just print or fax anything. Call ahead and don’t suffer like I did. I’m pretty sure if you call ahead they have google chrome behind the counter, and are able to open pretty much anything and print it for you, or fax it too I assume. You just have to e-​mail them directly. I still stand by my statement that this is silly for 2015, and this should not be an issue.
Tip#2: If you have anything that is not accessible through internet explorer or Chrome, then I wouldn’t even bother going in. I guess I would call and see if they can open it or whatever, but it’s probably not going to work.

Nice friendly helpful staff.

I have had a private mail box at this store for 4 years. Even though I qualify for a free USPS PO Box, (which I tried) I choose to receive my mail here. Not only do I always get outstanding service by Bill and Sue, but their staff is equally as helpful and friendly. I am always greeted by name when I come into the store which makes me feel welcomed and not just a box holder. Additionally, I can access my mail box ²⁴⁄₇ with my special, private code. If I have a package to send, they are there to help me securely pack it, or at times I pack it myself, regardless I always get superior service! I have also used their FAX service as well as their shredding and copying service and do not find their fees unreasonable. They also forward my mail to me if I am out of town for an extended period of time. It’s nice to have a «one stop shop» available for all my mailing needs. As long as I am in Tahoe, I will be a box holder at the Stateline UPS Store!

On a recent visit to S. Lake Tahoe for a ski vacation (no snow-​bummer) I needed to revise a contract for work. I found the UPS store since I have had great experience with them at other locations. There was another customer there and he was trying to make two sided copies but could not. The associate was unable to help him. He finally figured it out on his own, stay posted his review should be here shortly. I asked if I could just email the one page PDF to the store and print. However I was told I had to set up on their (old and slow) computer to access my account and open and print email. Minimum time on computer 15 min, for a charge of $ 3.00, I could not get the document to open and print, so I asked if I could email it and have her print off her computer. There is a $ 4.00 charge to email in and out and charge to print the copy. REALLY? She could not get it to print either. It was a simple PDF file. So I was charged, 7.11 and was not able to revise my contract. We then proceeded to the Fed EX store, where we had a very helpful man and new equipment, I was able to print out my document, change, scan and be done in less than 10 min. And for less money that I paid for not getting the job done at UPS. Would not recommend UPS!

My packages never get delivered from the post office to my PO Box on time and it takes me asking where my packages are, when my tracking says its been delivered. So frustrating, then they look at the customer like they’re in the wrong.

The staff are friendly and knowledgeable. They helped me with my shipping needs and answered all of my questions. The store is clean and managed with care.

Remember the 90’s, when charging someone $ 4 dollars to send an email was a perfectly reasonable demand, albeit a little expensive?
Flash forward to 2014, where in Stateline, Nevada our UPS store is still operating as if it were a 1990’s internet carrier. $ 1.75 to scan one legal sized document, and an additional $ 4.00 dollars!!! to email it to myself. In total, $ 5.75 for one legal sized PDF. I brought my own jump drive but they didn’t have the capabilities to use it. As much as I like saying the dream of the 90’s is alive in Stateline, $ 4 for an email is more ridiculous than MTV not playing music videos.

Easily accessible. No fuss kinda place. They have what up need to mail packages and letters. Stamp machine is convenient. The location is close to everything. No traffic issue getting into the plaza.

Used them again. Just as helpful, and they remembered me.