Ski Butlers

Ski Butlers is the most unbelievably convenient ski rental service ever! It was cheaper than any place I could find in the bay area, plus their friendly and knowledgeable staff literally carried the skis into my lodge and helped make sure they were set correctly the morning I wanted to go out skiing, then came back to pick them up when I was done.
I can’t think of any way this service could possibly be any better so good job Ski Butlers!

Great service ! Came to our hotel with great equiptment and nice rep who set everything up. We even added a last minute board for my son and they didnt even flinch!

Excellent service, friendly staff, good prices. Would highly recommend.

They are very reliable, delivery is on time, their service was very friendly, and very convenient. They picked up our equipment close to the ski resort soon after we called them and said we were done for the day. I definitely would recommend ski butlers to everyone.

We really loved the communication ahead of our trip! The convenience of them coming to our condo was another plus. But the first day both I, and another from our party told them something wAs not right about our boots. They said they were supposed to fit like that so as a first time skier, they believed it.
Turns out the bruising was very, very severe. So much so that we lost a ski day for one of us and it hampered his entire experience.
I would think that there would have been an apology to him, or something. There was nothing.
I will say that after they re-​fit my boots they were perfect.

We came up to Tahoe with inadequate planning, but they were able to fit us in. John came to the cabin where we were staying (not the easiest place to find!); he brought an extra pair of boots to ensure I had a good fit; and did the fitting efficiently and quickly. The equipment was very good, and I really enjoyed the skiing!
I recommend them, and will plan to use them on my next trip.

My friend needed a rental for our week trip, ski butlers delivered a great beginner package for him. They delivered and picked up on time, and we even got 10% off through our airbnb rental.
The staff gave us good recommendations on what resorts had the best conditions around the lake, given the drought and weather.

Ski Butlers is a really outstanding service — save your time and money, don’t rental from resorts and rent with Ski Butlers instead.
We had a group of around 20 people and Ski Butlers was able to accommodate all of us. They brought all the equipment to our cabin, sized everyone up and picked all the equipment back up after our last day on the slopes. Some of the people in our group messed up their reservation by booking skis instead of snowboards, but Seamus and John were super chill about it. Brought the skis back to the shop, came back with some boards and we were good to go.
I highly recommend Ski Butlers and will definitely use them again for future trips.

Seamus and John were very helpful in organizing the snowboard and ski gear for our group of 15 – 20 people. As long as you keep open communication with SkiButlers, they will try to accommodate you and your party to the best of their ability. Very reasonably priced for their rental gear and I hope it stays that way for a long long time! Best of all, SkiButlers comes to YOU… easy pickup and easy returns!
Thanks SkiButlers!

Just got back from South Lake Tahoe. We once again used the Ski Butlers service and as always it was outstanding! We have used Ski Butlers for the last 6 years on all of our Tahoe trips and they have never let us down. They always show up prepared on time and at the agreed time with multiple sizes just in case a ski, board, boot or helmet doesn’t quite fit right. They are very polite and bend over backwards to make sure you are happy before they leave. They will drop off to your room and pick up right from there with just a phone call. The process is easy to rent, you can either call the office or fill out the online form with sizes, info, etc and they will call you once they see the order to confirm the appointment. GREAT JOB SKI BUTLERS! we will continue to use this impressive service.

Just came back from Tahoe. It was great.
As usual Ski Butlers helps make the vacation that much better. Special thanks to John, Rich, Jeff and Alex for a great experience. Drop off at the condo, pick up on the hill, so convenient. Each employee is truly interested in making our experience convenient and fun. Prices are as competitive, if not more competitive than anywhere else. Perks like T-​shirts for the kids are fun and something the kids always look forward to. The equipment is always top-​notch. No reason to rent anywhere else.

I can tell you from personal experience that these guys are AWESOME! My wife and I have been to South Lake Tahoe before (specifically Heavenly), and we’ve rented from the folks at the bottom of the Gondola, which was fine… but Scott, Benny, and Altheia at SkiButlers were really great! Not only did they delivery our gear to our room when we wanted it (which felt like white-​glove service), but even after i broke my own ski boot on the slopes… I called them, and they were Johnny on the spot within an hour ON THE MOUNTAIN with a complimentary pair of ski boots just so that I could finish out my day.
Yes
or Heavenly Ski Rentals are right there at the bottom of the Gondola, but they do not match the SERVICE that the guys at SkiButler offer. We would strongly advise that if you’re looking for a ski/​snowboard rental… go with
Scott, Benny, Altheia — thanks for everything. We’ll definitely be back!

Service at Ski Butlers is top notch! We worked with Althea and Scott and they were both incredibly friendly and helpful. The equipment we rented worked great. While we didn’t use the drop-​off service, we did use the pick-​up service and everything went smoothly. Thankfully we didn’t need to take advantage but Ski Butlers will bring you new equipment right on the slopes if it isn’t working out. On top of getting us equipped for skiing, Althea also helped us find good places to eat. Thank you Ski Butlers! We’ll see you next time.

I was sad to see such negative reviews about ski butlers. We decided to use Ski Butlers on our recent trip to S Lake Tahoe. Scott was extremely professional, knowledgeable, and friendly. He helped answer a ton of questions that my friends and I had. He had a great sense of humor and helped us out big time. Also, gave a us a surprise upgrade and a discount! Prices were totally reasonable and you can’t beat the convienence. Why make the annoying trip to a shop, wait in line, have to go back and return your gear. etc etc … when you can have someone come right to your house or hotel ! HIGHLY RECOMMENDED !!!

I was EXTREMELY happy with the Ski Butlers while at South Lake Tahoe. I was there for a bachelor party weekend, and before the scheduled time for them to come to my room at one of the casinos and deliver the skis, I happened to have a few too many and I missed the delivery time. As soon as I realized what had happened (an hour later) I immediately called them back (I missed two phone calls and them knocking at my door). They were VERY accommodating, helpful, and friendly. They delivered the skis quickly.
The skis were top notch. I got the cheapest «Sport» package, and the skis were definitely much better quality than other places when you get the base package. The boots were nice, not the nicest I’ve gotten, but very comfortable and seemed new. (that happens to me often though as I have pretty large feet)
The price was a bit higher than other places, but when you get one of their many discounts it comes out to a very minimal difference, and I thought it was worth it.
I originally booked the skis for two days of skiing, but I later realized I wouldn’t make my plane if I skied a second day, so I changed my reservation at the end of the first day, and the Ski Butlers only charged me for one day, and they came over and picked up the skis quickly and without any fuss.
Really great service and great gear! (their baseball caps are pretty sweet too)
Thanks guys!

The staff at Ski Butlers are super helpful and knowledgable about both skiing and snowboarding in the Lake Tahoe area. My friends and I used their services and in less than 30 min we were outfitted and on our way to Heavenly. The snowboards were perfectly adjusted to match our experience level and the snow conditions. They make sure that getting on the slopes and not just getting your equipment is the highlight of your vacation!

Forgot to mention how warm my feet were in the boots. Weren’t cold in the frigid morning hours or even after being out skiing all day.

I’m shocked at the low star rating for Ski Butlers, because when we were up in S. Tahoe last month we used them to rent our skis and they were nothing but professional and courteous. They were also very accommodating.
Our family, along with two others, used them and we were all blown away with the customer service we received. Fabulous experience and we will be using them for future trips as well.
5 Stars — along with a standing ovation!!!
*FYI — Ben and Maria are the names of the people who helped us. That company certainly has two valuable assets working for them!

This was the second time using Ski Butlers in So. Tahoe. We called at 4 pm on a Friday they brought over all of the gear and had our party fitted by 7 pm. The customer service was second to none and they went above and beyond our expectations. What a fantastic service they provide. DONT STAND IN LONG LINES TO PICK UP OR DROP OFF RENTALS JUST CALL SKI BUTLERS!!! They are the EASY BUTTON when it comes to ski or snowboard rentals!!! My family and I will continue to use them and I hope they are around for years to come. Thanks

EDIT: IM SORRY FOR THE LONG REVIEW BUT DO YOURSELF A FAVOR AND JUST GO SOMEWHERE ELSE
I saw good reviews from
for ski butlers in lake tahoe. The reviews were that they were 1) cheaper, 2) convenient and… what else could you ask for?!
So I called made the appointment and found out that it was cheaper bc it was a 2 day ski/​board rental minimum. Well I only needed the ski’s one night. So even though it was a 2 day minimum rental I made a reservation anyway. Little did I know that earlier I was reminded that there was a sport chalet down the street from me which rented out skis for a cheaper price.
So I called them back within 30 minutes and cancelled my reservation… NOTING — I even asked the store representative if they had a cancellation number or email. The rep explained that there was no number/​notification/​email/​etc. So I trusted this response and went on with my life.
So make my way up to S. Tahoe for skiing and had my skis rented from sport chalet. When that evening a Ski Butler employee Walt calls me and says he is waiting outside in my hotel parking lot and has been for the past ½ hr. So I tell him its a misunderstanding, I already cancelled — and he goes his part.
So I get a call from the store and say that they never received a cancellation call and its store policy that they charge me one night. I was calm with them at first bc I understand that being mad and yelling gets nothing done, especially as they already have my credit card, address info, etc. I then waited an hour and a half for a call from the store manager who tells me the same thing. I was told that my credit card would not be charged until this resolves and an agreement is made with the manager. I was charged prior to the manager even called me. (I get a text/​email from my bank when there are purchases made.) POOR CUSTOMER SERVICE.
They are terrible at customer service, they thought I was lying to them, and attempted to bribe me with 50% off the next time I rent from them (noting they already charged me for the day I didnt use their skis)
Theres more to the story too but this is already a long post: Some of the other parts are that they email out the reservation confirmation (I never received one bc they got my email address incorrect — I am very clear on the phone (Im in the US Air Force and unclear communication can mean lives… they got my credit card info correct. Why couldnt they get my email address correct? They also accused me of lying about cancelling bc i didnt know who I cancelled with — the apt was made at least a week and a half ago and I told them that I couldnt remember. That didnt matter to them. And the worst part (i know you already read) but they charged my credit card even before resolving the issues or making any agreement.
SUMMARY: PLEASE GO SOMEWHERE ELSE THAN THE SOUTH LAKE TAHOE FRANCHISE — THIS WAS A NIGHTMARE (I am sure they are excellent if all things go smoothly, but in this case it didnt — this shows their true colors)
PS: I research multiple hours on best prices, convenience, and quality of customer service/​product quality on most if not all of my purchases — even shower curtains (hehe — they mold easy and wanted one that didnt). I was ashamed that this happened to me.