O’Reilly Auto Parts

I strive to give people the benefit of the doubt. In this case I have given too many times. Today I called asking about a specific part. The gentleman that answered the phone just said hello, can you wait a while. I responded sure. After he got done talking about fishing he decided to pick up the phone. After giving him my information he still messed it up. I politely explained to him that the part I was looking for was in stock at their Renton, Wa store as I had looked it up online and if he gave me a few minutes I could give him the part number. He told me to call him back when I got it as he was busy. He then hung up. I am so glad Stanwood has an Autozone now. I will make it a point to go any where but O’Reilly Auto Parts in Stanwood. I would rather walk to Mt. Vernon or Arlington to get my parts than to shop at this store. Do not waste your time or your money.

The people have no idea what they are doing! I came in asking for a very specific relay and they said they had it in stock I get there I show them pictures of the relay I needed and the guy hands me one that doesn’t look like the one I showed them at all and he tells me «it should get the job done.» It didn’t even have the right pattern to fit in my fuse box. I literally downloaded Unilocal just to put this review.

I never ever get on Unilocal to talk about anything except the one review of my own business. LOL. I felt I needed to go out of my way to let everyone know how incompetent the O’Reilly was when I went by. My family and I were on our way to Camano Island when our check engine light went on and I turned around to go back to O’Reilly’s. There were about three people in the store when I came in. After waiting my turn in line I came to the front. He said he would get to me after he helped the others in the store. I still can’t figure out why O’Reilly does this «concierge» — style service. It literally took over half an hour for «Mister Power Trip» to finish helping people. This included dead time where he tried to drum up business. My family was smoking hot in the van waiting for me. With young children you don’t go into places with small parts for them to throw. Finally he did the codes and I left. Ironically today I went into Autozone in Lake Stevens to double check the codes. They gave me the code reader within a minute of coming in. I did the check and came back in and as usual gave excellent service. I didn’t buy a thing from O’Reilly’s but came away with my parts from Autozone. I pity Stanwood as I don’t think there is an Autozone there. I hope I never have to darken their doors again. Is there any way we could take this down a notch to a zero star?

Horrible service ! Every single time ! Always gives wrong parts always appalling service ! District manager has been called and that’s a joke. They don’t care ! He needs to figure it out !