Ratio Consulting

Specialties

Ratio Consulting is a strategy-​driven marketing services firm. We partner with mid-​sized companies to acquire new customers, build brand loyalty, and make each customer more profitable. Our diverse team of marketing specialists leverages experience from global ad agencies, management consulting firms, and Fortune 100 corporations. Harnessing this collective insight, we are unique in our ability to integrate marketing strategy across all communication channels while maintaining a laser focus on achieving our clients’ business objectives.

History

Established in 2002.

Ratio Consulting was founded by customer strategy expert Miriam Washington Kendall in 2002. The company was built upon the philosophy of leveraging and integrating all communication channels to effectively change consumer behavior and make a measurable impact on a clients’ bottom line. While started as a customer strategy consulting firm, Ratio Consulting has expanded its offerings to include the execution for all the marketing services it recommends — from social media to live events. The company partners with its clients from ideation to implementation to results.

Meet the Business Owner

Miriam K.

Business Owner

Miriam Washington Kendall founded Ratio Consulting in 2002 to help clients create more profitable relationships with their customers. She draws on extensive work experience with and for some of the top consulting and marketing services companies including Peppers & Rogers Group, Wunderman, Y&R, and Ernst & Young. Miriam has deep experience in integrated omni-​channel marketing, customer relationship management (CRM) and customer loyalty programs. Her strength is turning complex business and marketing issues into structured action plans to realize measurable results. Miriam is a keynote speaker and contributing author to an Amazon top 10 business book. Miriam received an MA in Organizational Management from George Washington University and a BS in Psychology and Economics from Tulane University.