Progressivision PC

I’ve been going to Progressivision for as long as I can remember and have recommended this place to every friend, family member, and colleague. There are 2 doctors here with 2 vastly different personalities. Dr. Rayher’s appointments almost feel like a meeting with a friend while Dr. Nemser is more direct and to the point. I prefer Dr. Nemser because I’m a fan of people being as direct as possible with me. I’m confident either Doctor will give me the best care and are knowledgable of all the latest procedures and equipment and can compare the Scientific advancements made on the technology they use now versus what they started with over 20 years ago.
The office staff is super friendly and all seem to have their own skill that makes them come together seamlessly as a team. Gina always helps me find the perfect frame for my face and Dania’s on top of my appointments and contact orders. Sometimes I fall asleep in my glasses and go directly to Rich so he can straighten me out. All in all, I know I’m in very good hands every time I’m here.

The staff at Progressivision is very caring. Whether it’s Dr. Rayher examining my eyes or one of the other staff members giving me tests, selecting new frames or adjusting my glasses, I always feel I’m in competent hands. Gina at the front desk has one of the nicest personalities of anyone in any doctor’s office I have ever been to.
Progressivision has a great selection of frames too. My wife and I have been going to Dr. Rayher for years. We still make the trip to Stamford even though we now live in NY.

I have so many good things to say about Progresivision. I’ll start by saying that the staff is great. I could chit chat with them all day. I love Dr. Rayher. Seriously cool dude.
As I read the other reviews, I can’t help but to think that the other reviewers are the types of people who are never satisfied.
I’ve been a loyal customer for years, and I’ve never had a problem. They have accommodated me in ways that no other eye doctor ever has. They’ve given me trial contacts whenever I’ve asked, they’re more than generous in giving me trial contact solution, they’ve let me take 3 pairs of glasses home so I could get the opinions of my friends and family before I made my purchase (of course, I left my credit card on file to cover any losses or damages), and they’ve let me make payments because my crap health insurance doesn’t cover eye care. They’re also more than happy to squeeze me into their schedule when I get pink eye (which happens pretty frequently, because I’m awful at taking my contacts out at night).
Going further, there were a few times that I needed to bring my kids into the office because I didn’t have anyone to watch them. The staff was more than welcoming. They kept my kids busy while I got my exam, and they even have a toy treasure chest and gave my kids toys to bring home.
I’ve even gone as far as to mail them thank you cards with Starbucks/​Dunkin’ Donuts gift cards inside, because they deserve it.
Could I order cheap contacts from 1−800-Contacts, or get cheap glasses from BJ’s? Absolutely. But I don’t waste my time. I drive 45 minutes to go to this office, because they are great. They take care of me, and I could never get that anywhere else.
There are two sides to every story — don’t let the negative reviews sway you.

I go here because of my insurance. I have few if any other options until I can obtain better insurance.

Avoid at all costs. The other Unilocalers have hit the nail on the head: ZERO customer service skills. I have been going here for 20 years and the main reason was because of the nostalgia. Well, we all know nostalgia does not equate to great service. After dealing with the reception staff here, it’s a wonder that anyone is even able to make an appointment. After 20 years, the equipment and materials have NEVER been updated. When I asked to purchase a new pair of glasses, instead of getting my order processed they told me that my glasses were just a little scratched and handed them back to me (I’ve had them for 7 years o… O). They do not accommodate you at all; instead of providing sample contacts, the receptionist refused (even though they regularly provide a variety of samples to choose from), instructed me to leave the premises and take my business elsewhere. When I reminded her that I had been a dedicated, consistent customer for many years, as well as my entire family, and didn’t deserve this treatment, she told me that she didn’t care (word of mouth anyone?). A business that doesn’t care about an entire family of customers, isn’t a business that I would ever want my Unilocal friends to be exposed to. Don’t make the same mistake I did, take your hard earned dollars somewhere that actually asks you «How can I help you?»

I have been going here for 3 years and the place has been average (3 stars) at best for that time. I continued to go because it was very close to work. However, I’ve had enough of their totally lacking customer service.
I ran out of contacts while traveling so I ordered 1 box for each eye from 1800Contacts. The doctor would not approve the order because my prescription had ran out 3 days prior to my order. 3 days! Not to mention that this was a 1 year prescription (not 2). And, I had the reminder card (that arrived only 1 week prior) on my desk to schedule an appointment as soon as I got back in town.
In 3 years of spending hundreds/​thousands of dollars with them (I always order glasses and a year supply of contacts with them), they have never once called to follow up or called to schedule my appointment. I don’t mind being responsible for my own healthcare reminders but ALL of my other providers call with reminders and to schedule appointments when the time comes. It’s called minimal customer service.
I have had no problems with the doctor but I will not give my business to such shady practices — they were clearly just trying to have me order contacts through them (which I usually do, despite their being 1.5x to 2.0x the costs WITH insurance versus no insurance price at 1800Contacts as I like supporting local business).
Healthcare is 100% a service industry and there is too much competition from other doctors to have practices like this.

I had the worst eye appt. here. Dr. Geoffrey Nemser literally made me cry. He has absolutely zero bedside manner and was downright rude. He had offended me and made me cry in the first 5 minutes of the appt. Acted like he had a million patients waiting and accused me that all my vision problems were entirely my fault. The receptionsts, who were wonderful, upon seeing me crying, asked what was wrong and informed me that this is not the first time it has happened. They have another doctor at the place, who, IF I go back, I will try, but I DO NOT recommend that anyone go see Dr. Nemser. Just awful.