Pedigree Ski Shop

I needed a new pair of skis after using my mom’s hand-​me-​downs for the past 6 years. I was hesitant to visit Pedigree because of the iffy reviews, but I’m glad I went!
My boyfriend and I walked in on a Saturday afternoon, it wasn’t crowded and we were helped right when we walked into the ski section. The staff member who helped me was David and he was not only knowledgeable and even excited to help me pick out a pair of skis, but was personable and very friendly. I told him my experience level and budget, and he picked out a few pairs of skis, both this season and last season, for my height and skill level. He explained the differences in camber/​rocker skis, stiffness, height, shapes, etc. He even asked if I had a preference in brand or color. The skis he showed me were a bit over my budget, but he explained that more intermediate level skis with more advanced technology and stiffness were a bit pricier than your average beginner ski — makes sense. Since I was on the fence about going over budget, David kindly put the skis I was interested in on hold for 24 hours to let me think about it. He also mentioned that I could wait until the Columbus Day tent sale if I couldn’t decide.
When I went home I did a bit of research to make sure I wasn’t paying more than I should, and based on online pricing and other reviews, I was getting a great deal on the atomic skis I picked out. I went back the next day and told the staff members I put a pair of skis on hold and they brought out the skis and rang me up!
It seems like the bad reviews all stem from bad experiences with staff members. At any of the ski shops/​surf shops I’ve ever been to, there are always those bro-​y types that just want to work there to get store discounts and hang out with their friends. I suggest going in well educated about skis with an idea of what you want and what you want to spend. And if a staff member really is bothersome or not helpful (again, I’ve run into a lot of them over the years), there are others that work there (ask for David!). On the other hand, if you are well educated and a staff member makes a suggestion you don’t agree with, don’t listen! And while most people say that this shop is overpriced, my research proved to me the skis I was looking at were correctly priced, and honestly, skiing is just expensive, but if you want cheap skis that last one season, by all means, find some on craigslist.
I had a great experience at Pedigree and can’t wait to pick up my skis and hit the slopes!

Rented snowboard packages for me & my daughter yesterday. Great staff — ask for David — very patient and knowledgeable. Prices are very reasonable! Can’t wait to hit the mountains!

If I could give it 0 starts I would purely for the poor customer service. IT IS HORRIBLE. I am a level III experieinced skiers and needs a new pair of boots. When asked my size I was then questions twice if I was sure that was my size. «You know there aren’t shoes you wear out on the street»…yes, I know you do not wear ski boots out on the street. When I then picked up my equipment four people behind the counter took 5 minutes to get my skis. The guy that tuned them forgot where he put them and he was currently strapped into a snowboard screwing around. When I mentioned I was in a hurry on my lunch break, the girl said «Well maybe you should of come when you had more time.» RUDE. WILL NEVER GIVE THEM BUSINESS AGAIN.

Top of line in every category and lots of in between. Attentive service and diverse kids, women’s and men’s Winter gear. Decent selection of casual clothing too. I found skiing to be the primary niche and a tad slacking on other Winter fun like snowshoes and trekking poles but otherwise very pleased.

I wanted to like this place but it’s a bunch of teenagers that stand around and provide no help. I went in to purchase skis and it took 15 min for someone to even acknowledge me. Another negative is they don’t give ANY refunds even if you have your receipt– store credit only. Lame!

What a horrible experience– if you don’t care about getting ripped off by condescending, know nothing sales people– this place is for you… They don’t care about what you need or ur safety — they just want ur money– take the extra time and go to ur mountain ski shops. Please read all reviews for all locations– this place is trap for you to over spend and buy the equipment they want to sell– stupid arrogant kids playing on their cell phones — just read other reviews you will see… Can’t wait for their going out of business sale!!! The guy with a Mohawk tryed to hit on my 14yr old daughter– what a pig! Right Steven?