Landmark Tailors & Cleaner

First off I didn’t actually have anything done here. I work across the street and wanted to see what my options were for tailors in the area so I dropped by while I was walking around the mall.
I noticed a list on the counter and started to look it over. A woman walks over to me and the following happened.
Woman: Can I help you?
Me: Oh I was just looking to see what tailoring cost were.
Woman: That won’t be on there. Only someone who knows what they are doing can tell you. (In a very rude manner might I add). So what can I help you with?
Me: How much is it to hem pants?
Woman: $ 16 and another $ 1 for a cuff.
At this point I left. $ 16 to hem pants is quite expensive… Also the fact that she was so rude made me not want to bring my business here.

Do.not.love.this.tailor.
I take some of the blame for not doing more research, and having to rush the alterations for my MOH dress for my sister’s wedding. That said, they were very abrasive, actually stuck pins in my skin while trying to fit the dress to me, and kept telling me to stand differently and making me super uncomfortable, in a not so private room. Dress came back, not completely how I asked for it, so I had to tell them to ‘try again.’ Second time was a charm, and the dress fit, but terrible experience.

I always find the woman downright rude. She thinks she is funny but she is downright rude and unaccomodating. Her charges are too high. Her hours are ridiculously inconvenient. She is completely not in touch with the current economic environment. She is pretty much the only game in town and that’s why she is still in business.

I decided to give Landmark a try after reading the reviews on this site (even the negative one). And I couldn’t have been happier about it.
I almost always need my pants and shirts shortened and I’ve tried many different tailors in the past with varying results (a lot of tailors really mess up the sleeves). Landmark is much better than all the tailors I’ve tried in the past. I had a pair of pants and a shirt adjusted here and will definitely go back for all my future tailoring needs. The prices here are on par with other tailors in the area, and most importantly, I’ll have the confidence that they will do the job right.

I am new to the area, and vertically challenged.
After reading all the stellar reviews, I decided to use Landmark Tailors.
This was a frustrating, expensive mistake that cost me time, money and 3 brand-​new dresses.
I am pregnant and needed 4 maternity dresses simply hemmed.
I called ahead to find out the store hours and was told they would be open until 2:30 — this was a Saturday.
As for the location, there is no street parking in the area, you need to park in a structure that charges a $ 4 minimum fee. So tack on (at least — see below) $ 8 to whatever price you pay for the service.
When I arrived at 11:30 am, I was rushed through my fitting. The woman there complaining that she needed to go to the bank.
3 of the dresses were very basic, cotton, literally just needed a very very simple hem, nothing fancy. One of the dresses had a rather intricate hem, and I mentioned that I was concerned about how she was going to be able to keep the integrity of it, and she waved me off, saying «you just let me worry about that.»
A few days later I got the call that the dresses were ready. Since I work in the city & they close very early, I had to wait till the following Saturday to pick up the dresses. It cost me $ 98 for the 4 dresses, CASH or CHECK only. Plus the $ 8 for parking made the price tag well over $ 100. This was very very expensive to me.
When I got home, I noticed that 3 of the 4 dresses were unacceptable. One was totally uneven; the back was a full inch and a half shorter than the front. One had such a terrible stitching job that there was actually a HOLE in the hem, and the third, the dress I mentioned I wanted to keep the beautiful hem of, that I assumed was why the cost was so high for everything, was TOTALLY HACKED, and destroyed forever.
Horrified, I called the shop. The woman said to bring the 2 fixable dresses back and she would fix them. Another $ 8 and 2 Saturdays later, I picked up the dresses only to find them completely destroyed. One is now un-​wearably short, and the hem on the other fell apart before I could even try it on.
This was a horrible frustrating experience and I caution anyone not to repeat it. I have no idea how they have such good reviews.

Toni is great. She will get the job done in record time if you need it. She tells it like it is and is truthful about what she can and cannot do. She is my tailor of choice in CT!

Toni is the best! I agree with others that you can go to a cheaper place but not get the quality and service you will get from the owner, Toni.

I’ve been going here for years. Yes, can be a little pricey if the item you’re altering was cheap in the first place, but they always do an excellent job and you know you’re getting your money’s worth.
Ex: Shortening pants is generally $ 15 (I could go to a cheaper tailor for $ 10) but I know I’ll get them perfectly altered here.
Spend the few extra bucks to have all of your nice clothes altered here!

The woman who runs or owns this establishment is the least professional person I have ever dealt with. She is curt, caustic and acts as if she is doing you a favor. The final product may or not be worth it (she has always done a good job) but given her price and her attitude, I’d love to find a different place!

Convenient, friendly, a bit expensive.