Gutter Guys, LLC

My husband contacted Gutter Guys to replace a piece of gutter on his parent’s home. The first appointment was on a Saturday which they tried to cancel early in the morning because it had rained earlier. My husband asked why were they cancelling if the sun was currently out? They said they would come.
They showed up and gave the estimate and said they would call Monday to set up appointment. They never called. My husband asked me to follow up so I called Tuesday and was told definitely by the end of the week, they would call me tomorrow with the day so I could leave a check in the mailbox. Wednesday came, no call. I called today which is Thursday and was told they would call me in 15 minutes, I told them that it was crazy that they didn’t call when they say they would and I can go elsewhere. Again, no call within 15 minutes so I waited about 1 hour and called back. This time I was told the install date for one gutter was first week in August… seriously? I was just told before the end of this week. The guy said «yea, well Victor is on a job and won’t be able to do it until then» I wouldn’t use these unprofessional people if they were doing it for free. How they stay in business is beyond me.

We had new gutters installed by this company last summer. They did a nice job and getting them here for a fall cleaning was no problem. But after we experienced an issue with ice this winter, they agreed to send a «technician» out to look at the installation once the weather warmed up.
He came yesterday. Today, Alex, the owner, called, and after telling me right away that the gutters had nothing to with the ice problem… at length… we disagreed about whether the installation should have been done without telling us that a section of the fascia board was rotted at the top and should have been replaced. I would expect a real professional to point that out.
Alex said «you should have known about that» rotted board, and by his intransigence and rudeness, I knew I was not going to get anywhere with him. But here’s the real problem… before I got a chance to thank him for sending someone out, and that we’ll just have to agree to disagree, HE HUNG UP ON ME. The owner of the company HUNG UP ON ME… unbelievable. And the funny thing was, I never asked him for anything, not a partial refund, not a reinstallation of that section of fascia board, nothing.
When you are in a service business, you don’t treat customers that way. Stew Leonards says «the customer is always right.» This company apparently feels otherwise.
UPDATE 7÷14÷15
I read with amusement Alex’s comments to this review. I will be brief:
1. Nothing he claims I told him in the first paragraph is or was true. I am not a contractor. I never claimed I renovated the house (I did not), and while I am not the homeowner, my fiancée is.
2a. I never claimed Gutter Guys had anything at all to do with the ice damming, never blamed them for it or insisted that they pay to repair anything. I certainly didn’t need Alex to explain it to me, having been a homeowner for almost 30 years. My issue was clear and straighforward: Gutter Guys should not have installed new gutters against a section of fascia board that was rotted and lacked flashing. Other than that, I did not assert Gutter Guys or their gutters were in any way at fault for the ice damming. I did question whether or not water could have gotten into the house because of the faulty gutter installation, but since he never took any responsible for a less than professional job, I never got an answer to that question.
2b. He forgot to mention the part where he hung up on me. Ironically, if he hadn’t done that, I wouldn’t have written this review in the first place.
3. Last month, a professional gutter company removed the gutters, replaced the rotted section of fascia board, recaulked, used the correct flashing, and reinstalled the gutters. They then ran water on the roof and under the shingles over the section in question for three hours… no leaks.
4. He was anything and everything but a «patient man.» And either his memory is bad or he is concocting conversations that simply did not occur, but virtually everything he writes below is either a gross exaggeration or an out and out fabrication.