Edible Arrangements

Ordered an arrangement for a birthday. They where a day late, Lied on the phone. And customer service sucked. Stay away stay away, all these bad reviews and they still suck, don’t have a clue about running a company, pathetic. Stay away. everyone with a complaint, please notify the corporate office, they will pull this franchise,

My office placed an order for an edible arrangement for an old co worker out in St. Louis, and this was the closest location to her. They emailed us today saying there was a problem with the order and to call the store. We called multiple times trying to find out the issue, but the calls were put straight on hold, they did not even greet me, just put straight on hold. Then I was left on hold for 30 min, called back, and was put on hold again! Thanks for the help edible arrangements!

Never again. Why didn’t I check Unilocal?!Needed something nice to bring to a brunch, placed the order the evening before, to be picked up at 9am. Thank goodness I didn’t choose 8 like the website would have let me! 9:10 I am walking up to the shop, a car pulls up a woman gets out with keys and begins unlocking the doors. Needless to say my order wasn’t ready even though they should have been open more than an hour. Asked if I wanted to wait or come back– I said I would be back. About an hour late I got the most unprofessional voicemail telling me it was ready for pick up, and 5 minutes later got another call from a similar number where they didn’t notice it had gone to voicemail and there was just 45 seconds of background chatter. Fruit was ok– pieces were uneven chocolate was messy– wouldn’t work if it was for a gift or for work– but was fine for a brunch with friends. Its really too bad since its such a convenient location– but ill never go back. I was told I was getting 15% off for the inconvenience– but wasn’t given anything in writing to that effect– and regardless really doesn’t change what happened.

Not wasting my time with this establishment ever again.
1. Went to pick up my arrangement and they were closed by the time I got there (a little after 6). The sign on their door says 7.
2. Left a message to say that this arrangement was for am event that day and since they weren’t open as advertised, I would like a refund.
3. When I finally talked to the lady at the store, she was extremely snippy and rude, saying that she does not believe she should give me a refund because «she did her job» and I didn’t show up to pick up the bouquet. I told her I did, they were closed. When I mentioned the store hours, all she said was «oh, we’ll the sign is incorrect»…just to point out, it also says they are open till 7 on here as well. Apparently that is wrong.
4. After I realized reasoning with her was impossible, I just agreed on picking up a new arrangement despite the fact I no longer needed it. Go figure when I got the arrangement it wasn’t even what I ordered! Where was the chocolate pineapples that I paid extra for?!
Awful experience and honestly, it was the awful customer service that made me write off this place.

Horrible horrible horrible experience all around! Very bad customer service. I am still in shock because I have been to so many locations and have had great experience all around. Make a long story short they ruined the surprise that my hubby planned for me… And When we tried to get our money back they stated we had to wait till the next day! So disappointed in them

I was really worried about using this place because of all the bad reviews on the web but i was pleasantly surprised. My order was done without a hitch. i called in my order, it was ready as promised and although I didn’t eat it (it was gifted to someone) it looked nice enough. It was packaged nicely in the snowman bowl with chocolate dipped strawberries and pineapples adn the whole thing was wrapped in cello and tied up with ribbon. They give you a moving box so that there is a wide base — helpful when you are transporting this top heavy arrangement in the car. Hopefuly I don’t find out from the recipient that the chocolate dipped fruits were rotten or anything — I would be mortified. But the order process was totally painless.

We got the groupon for here and it was $ 7 for 6 chocolate covered strawberries. My husban picked them up and said the service was fine. But when I tried eating them they were gooey and rotten under the chocolate. They should have never been dipped! It was disgusting! I won’t be back here.