Darque Tan

Do NOT go to this location for your spray tanning needs! This place only has 1 Versa booth and it is constantly breaking down. Today it broke down while I was in it so now I’m sporting a really chic frontal tan complimented by a nice pasty ass. When I complained to the store manager, she didn’t apologize for the inconvenience, she rudely said, «well, everything breaks down… I can’t do anything for you, if you have a problem, call customer service.» What the?! I’ll be taking this lily white booty to the Uptown location from now on.

I went to this Darque Tan location because I was sick of Totally Tan. Darque Tan is MUCH cleaner than Totally Tan, and the level 4 beds are nicer and give more color. I willingly purchased a $ 100 package without any pressure from the staff. I am satisfied so far and have had good experiences. The only complaint I have is that they didn’t tell me about the free eyewear and didn’t ask if I HAD eyewear. I didn’t, so the lights blazed upon my eyelids for 10 minutes. I asked the staff if I would have eye inuries after one session without eyewear and they said I would be ok. My eyes are fine so far. So, long story short I purchased eyewear for $ 5 for next time since I didn’t think I’d like the free stickers you put on your eyelids. Other than that, I like this place. My second tan was even better since I could go for longer. I got amazing color after just 2 sessions of level 4! I am going in today to try the level 5, hope it’s good!

Avoid at all costs. While the facilities are nice, the customer service and training of employees is horrendous.
On multiple occasions there have been billing issues or they have turned customers away due to their own billing system. Nothing will infuriate a customer more than an organization unwilling to accommodate a paying customer within reasonable standards.
The employees are NOT empowered to make decisions in the best interest of the company and for this, they have earned one star.
Train your employees. Empower them to make decisions outside of policy based on best interest. Until then, avoid.

Terrible service. Lied about what I was signing up for. Needed less than 3 weeks of tanning before a vacation. Was told I was signing up for 30 days unlimited. I was told I wouldn’t receive reoccurring bills. The girl was really having a ruff time with even signing me up. Took over an hour because she could get everything to work. After a couple times, I was really nervous about being billed again, I asked someone else. They told me no I «should». After 30 days, I get another charge. When asked to credit and cancel, I was told I couldn’t cancel until 2 cycles. I didn’t even want the first. Refused to cancel. Luckily, I am disputing the charge every month with my CC and they continue to reverse the charge. We’ll see how many months of CC disputes it takes to get them to cancel the account.
Would highly recommend going any place else.

I decided to start tanning again for the summer and had a great experience tonight with the girls working at this location. The customer service I received was amazing and they went above and beyond to help me out with my package questions and concerns. The girls even called the manager who was off work because they were unable to help me with a question and the manager spoke with me on the phone and was helpful. If you live in the area I recommend this place for indoor tanning. You get a great tan and experience!!!

Bought a groupon and was told my first month would be «free» with the groupon but then a payment came out that month. I emailed customer service and they apologized for the inconvenience but the groupon was for the initial start up fee to be waived. Customer service rectified the situation by offering one versa tanning session.

One of the best Darque Tan locations out there. Autumn and her co-​worker were more then helpful and friendly.

Weekends are pretty relaxed, mid-​day any day of the week is the busiest if you’re in a hurry. If you want to tan after work, everyone else probably does too. Plan accordingly.
As far as tanning salons go, I would recommend Darque Tan to everyone.
I quit working for Darque Tan a few years ago because management was horrible and the hours/​pay totally sucked. But what I can say is this: They take being clean VERY seriously. That is important to me. They bleach/​disinfect everything, and I never saw my coworkers slacking when it came to cleaning beds. They replace the tanning bulbs on a very strict schedule, too. But, it just wasn’t a good fit for me.
The prices seem a little high, but download Passwallet and wait for a 50% off special. You could spend about $ 50 and get $ 100 worth of tanning, which applies to Spray Tanning (UV free) too. I purchased $ 100 worth of tanning back in January and still haven’t used all of it up yet. (I tan 2 or 3 times a month.)
The lotions are expensive, but they have deals on those too. Don’t forget to buy goggles, or ask for stickies at the front desk.
Overall, Darque Tan is a good tanning salon to go to.

Bought a groupon to try the versa tan (a spray an similar to mystic). Although I had to wait quite a while, about 25 mins, I was happy with my experience here. There is only one versa tan machine and two people who came in to use it before me, hence the wait. But the staff was really nice (I think her name was Kayla!) and talkative and the facility was very clean. Overall very happy– I just wish tanning places would invest in more spray tan booths because they’re way better for your health. Get rid of the beds and add more spray tan booths please!

This place sucks! I have had a VersaSpa spray tan previously in my hometown so when I saw their groupon, I purchased it. When I got to the salon, the girls working were rude and dressed like slobs. The one that was wearing a tank top actually had open sores on her shoulders from tanning. Gross. Then as I was waiting in line to use the VersaSpa, one of the girls came out and said it was leaking something. They called around until they got the «okay» to let me use it. By this time there were four others in line after me. The room where the machine was located was disgusting. Wet rug, super dark, and the floor of the machine was still wet from the person before me. I had asked for a double spray and assumed I would get the moisturizer. Nope. One spray, no moisturizer. Oh, and DT does not include a free prep spray either… They sell that separately. Anyways, after my one coat of tanner and no moisturizer I was left with freckly, uneven skin. I have yet to shower so I will see if it goes away in the morning. I would avoid Darque Tan at all costs.

I called ahead of time to see if the Mystic tan was available. The phone rang and rang with no answer. I went in 15 min later and told them I’d like a mystic tan. She then proceeded to have me fill out paperwork, took payment for two mystic tans then said the machine was broken and that she’d already called maintenance and expected them to be by the next morning. Then she told me to call. I called again the following day and again no one answered. I transferred all my business to the Plymouth location– they answered on the second ring.

I had purchased a discount coupon for this place and needed some color before a trip to the beach. They tried to upsell me everything behind the counter — their lotion, their eyewear — even their CALENDAR that outlined future «deal days» or something like that. After wasting about 10 minutes trying to say no, I finally got a package deal and paid a substantial sum to activate the account even after the discount. Apparently when you sign these deals you give them the right to debit your bank account even after you have used all of your sessions and stop going! They were debiting my account $ 5 a month. I went in to terminate the contract and was told that they could only end my contract if I paid a substantial amount of money — otherwise they could keep debiting my account until the «termination fee» was paid. I’ve never heard of such shady business in my life. I had to deal with this through my bank as they never stopped debiting my account, (until I did talk to my bank)!! They engage in VERY shady business practices and have made me skeptical of the «tanning salon» racket ever since. I haven’t been back to one.

I went in for the first time at this location to spray tan and it was not pleasant. I showed up around 3pm last Sunday, there was 1 guy working who layer admitted it was his second day and someone called in unable to work. He didn’t acknowledge me when I came in even though I was the only customer at the time… he was fixated on the computer so I had to be the first to say Hi and only then did he look up and greet me. Long story short– I attempted the Mystic bed twice but was sprayed w/​cold air both times. I was there for just over an hour total. A customer in line waiting to use the Versa offered up her spot and suggested I try that instead. The guy agreed and put me in that room. After undressing for the third time and being sprayed, this finally worked. I was not impressed w/​my experience. He said he’d email corporate about the situation but that didn’t assure me anything and I haven’t heard from any owners or management. Boo!

Never EVER tan here. Ever. Put my account on freeze as I was out of town and could not use it. It was never frozen, and they refuse to refund me. AWFUL service.

The first few times I went (years ago) they tried to sell me lotions and eye-​wear and packages… Once they figured out I wouldn’t buy any of it they stopped. I’ve been going there for a few years now and they have been great. I only go once every few weeks. Consistently good beds and while the staff could be a little more friendly — they are fine. I’ve only had to wait for a bed twice and it was only a couple minutes.

Purchased a Groupon for a Mystic tan, since I am in the market for a new place, having just moved to the area. Lobby is nice and comfortable, but very unfriendly staff. I arrived 23 minutes before closing, not realizing that when this business says «closes at 9» they really mean «we clean all the beds at 8:30 and then completely check out». I was discouraged from getting my tan, but upon further questions from me, was shoved the paperwork and given the stink eye for my entire visit (which, by the way, was over by 8:50, and so did not impede on normal business hours). Several other customers were similarly turned away while I was in the lobby.
As for the tanning experience itself, is facility uses the old-​style Mystic machines (without a heater/​dryer, and without the 4-​point turn). Between the outdated technology and the unwelcoming experience, it’s unlikely that I will return.

Was conveniant being across from the gym I work out at. Prices are high, staff could care less, wait times are horrible and staff will stand around and not acknowledge you. Glad i stood for 10 minutes waiting to buy more tans, left and found somewhere friendlier and much better priced.

I’ve gone here twice to try and set up packages before trips. The packages are so confusing the staff has to explain each package for 5 minutes. On top of that the staff members are rude and cranky. Way over priced as well. Never going back.

I have a lot of weddings this summer and wanted to get a basic tanning package to get rid of my pasty white skin. After calling Around DT had the cheapest basic package. I’m happy with the beds and the price is ok… but I dread going in there because the sales people are so so so pushy and act put off if you decline $ 99 lotions and various upgrades. Leave me alone!!! I don’t want more lotion. (find all the lotions they offer for half the price online!!) I don’t want to buy the coupon calendar either! Yeah I know it’s a good deal… but I do not care!!! I’m dreading the day I go in to cancel my membership, I bet it won’t be easy…
Side note: I went in thinking I was paying $ 28ish/​month for a basic unlimited package. I didn’t know I had to also pay a $ 38 membership fee. My own fault for not knowing that. Tanning was easier 10+ years ago! (the last time I went…)

Darque Tan offers many packages, but if they are not for you, you can purchase a calendar that has special offers periodically. This suited me well, so I bought it. I asked if there was ANYTHING else I’d have to purchase in order to make use of the deals in the calendar (a membership, a package…) and was told nothing else was required of me. I received my free Mystic tan in August with no problems. But when I went in for my free September mystic tan, a different employee was working and told me there was no way I could get the free tan. She said the other girl was mistaken and shouldn’t have let me get the previous free Mystic. She claimed «I’m the manager» and proceeded to try to sell me a package. I pointed out that it even says on the calendar NO PURCHASE NECESSARY– her response was «that’s assuming you’re already a member». So I left in a huff. I’m not going to spend my morning arguing with Miss Manager about how NO PURCHASE NECESSARY means NO PURCHASE NECESSARY. I called another location (stadium village) and was apologized to profusely. She explained that the manager was not trained well and there should be no reason why I cannot get my free tan. She then put a note on my account for me to get my free Mystic tan on another date since I missed my window of opportunity for that day. I’m really disappointed with the St Louis Park location, where one employee says one thing and another employee says something different. I appreciate consistency when dealing with employees. Hopefully there won’t be any other issues when it comes to taking advantage of what is advertised.