Kumor & Hipple, PC

I rarely write reviews, particularly negative ones. I have made an exception, however, due to the extremely bizarre and unprofessional experience my husband and I recently had with one of the partners of Kumor & Hipple, PC. We scheduled an appointment to discuss estate planning, update our wills, and determine whether we need a revocable trust. I will say right now that, yes, we arrived approximately 10 minutes late due to traffic and a lengthy walk from the parking garage into the office. That being said, no amount of lateness on our part could have possibly excused the rude, impolite, and unprofessional treatment we received from this particular attorney in the span of only about 15 minutes. From the get-​go, she was rushing us down the hallway to her office. There were virtually no introductions or pleasantries exchanged. It was clear from the beginning that our appointment was an inconvenience to her. Before even asking what type of specific legal advice or services we were seeking, she took from me our existing wills and an estate planning questionnaire we had completed ahead of time, and started rifling through them, repeatedly asking us if our intentions (as described in the existing wills) are still the same. She also asked if either of us work with or are familiar with these types of legal documents. We told her no, as neither my husband nor I have any legal background whatsoever. That should have been her first clue that she needed to take the time to explain things to us. We are well-​educated people with advanced degrees. Unfortunately for us, however, they are not law degrees! Instead of showing us some respect and taking her time, she proceeded to rush through a rough explanation, which she attempted to scribble on a notepad, of wills vs. revocable trusts, assets that should/shouldn’t be put into a trust, etc. We had many questions along the way (as is to be expected, since we are not lawyers), but each time we tried to get a word in edgewise or ask a question, she stared at us disrespectfully and glaringly with a look of disgust on her face. I had thought we were there to have a dialogue and a conversation, but apparently we were supposed to sit down, shut up, and be lectured to. From the expression on her face to the tone of her voice, she was condescending and arrogant towards us. We were clearly not supposed to be doing any of the talking. She actually had the nerve to tell us, the clients, that we were repeatedly interrupting her when we were simply trying to have a conversation and ask questions! I’m not quite sure what her expectations were for our meeting, but if she wanted us to hold our questions till the end instead of trying to have an actual discussion, she should have mentioned that when she began her «lecture». Perhaps she only wants to deal with clients who are already well versed in estate planning, or lawyers themselves? She appeared horribly inconvenienced when I asked her a question regarding how a revocable trust actually gets funded and just kept saying «I don’t do that — that’s not the kind of work I do.» The ultimate offense came when she then proceeded to say that she would rather just «end this right now». At that point, we could not have agreed more! My husband and I concurred with her that yes, we should definitely end this now, and we proceeded to walk out. To make this whole experience even stranger, she muttered, as we were leaving, «be sure to report me». I was walking away from her, but I think she also murmured something about reporting us! Say what!!! Report us to whom!!! And for what? Seeking legal advice? We don’t know if she was in a hurry to be somewhere else, doesn’t like to do estate planning (apparently this firm specializes in bankruptcy law), doesn’t need clients, or is just an incredibly rude person, but in no way, shape, or form can we recommend this firm. This was truly one of the most bizarre meetings we’ve ever had with anyone, and she was certainly the most unprofessional «professional» we’ve ever dealt with. In my humble opinion, some customer service/​client relations training would appear to be in order here. One star goes to the nice facility and friendly receptionist.