Turnaround Power Washing & Detailing

I bought a Living Social voucher for Turnaround Detailing & Powerwashing last summer and finally decided to redeem it this spring… so I called and set up an appointment. The soonest they could get me in was about a month and a half out, which was May 8. The man said I would have an «all day appointment», because I told them I needed my shed done too and I would pay the extra. So, I wait a few weeks, move all my plants and furniture into the house, leave my voucher taped to the front door with a thank you note, and get ready for them to show up.
May 8 came and went with no powerwashing. I read other reviews online that said these folks are a no-​show, so I shouldn’t have been surprised. I called the original number at 6:30pm, and the guy said, «yeah, m’am, it looks like they couldn’t find the 1500 block of your street, and they didn’t have a phone number to call.» So I asked the man if HE had my contact info – and he certainly did. Correct address AND work phone number. Why the lackeys that he hired didn’t think to call their supervisor (or ME) when they couldn’t find a house is beyond me. They just didn’t show up. So, the man on the phone said they would be at my house the very next day.
Yeah, they showed up. Yeah, they halfass washed some stuff. I still had wasps’ nests on the front porch and dirt between the spindles on the deck. I mean, I paid $ 100 for it at HALF OFF, and I am almost positive that my coupon was for powerwashing the siding, deck, AND my driveway… but they sure did leave a $ 145 invoice for me on my door. I am not sure how my small home and shed added up to a $ 300 bill, but I guess you live and learn.
The part I find ironic is that I got a call at work IMMEDIATELY after they were done, telling me all the work they did, and how they would leave an invoice on my door. They can’t seem to find the correct phone number to call when they aren’t going to show up, but by God when they want to brag and get money, they call right away. They also offered to send me before and after pictures, which I have yet to receive 4 days later.
I do not recommend them in any fashion, and the majority of my reviews are positive. Their customer service is shit, and never ONCE was there an apology, which I feel is unacceptable.
If someone buys a voucher for a place, chances are, they have never done business with you – so you should make the extra effort to give them good customer service so they come back and buy stuff at full price.