Rogers Garage

This review is long overdue. I was first recommended to Rogers Garage in the early 90’s by another small shop because they did not have the equipment needed to repair my car. As a commuter college student, I appreciated that not only did they get me back on the road quickly, but they were fair, honest and friendly in the process. Over the years, I have recommended this shop to many of my friends and family and they are now customers. What I like best is that I can trust what they say and they don’t use unethical tactics to scam you. It is also great to be able to support local family owned businesses in Springfield.

We’ve trusted the team at Rogers with our vehicles for over 30 years, and have never been disappointed. They are polite, competent and very ethical. They never perform repairs that aren’t needed. When they do detect a problem, it’s taken care of efficiently and at a very reasonable price. I really appreciate the work they do. We’ll continue to trust them in the future.

First off, this is the only review I have ever been compelled to write. I brought my vehicle to Roger’s Garage for AC diagnosis, because it wasn’t working.
For the $ 100 service fee, I was told the air compressor was bad. I declined to pay another $ 775 to fix it and brought it home.
I realized, when I got home the plastic cover was left off the compressor.
When I brought it back to Roger’s Garage the next day, the mechanic said they could install my part for$ 225 ($ 75hr) .
When I purchased my own new compressor for $ 300 at Autozone, I called Roger’s Garage and was told they don’t make anything on the part, so they have to charge $ 300 ($ 100hr). The owner reluctantly agreed to honor their mechanics original quote.
After waiting all day for a phone call, I called at the end of the day to find out if my vehicle was done. I was told I needed to talk to the owner that was on lunch. I waited for another 2 hours, before I had to call back again to talk to the owner.
He said the air is still not working, it now needs an ECM computer that will need re-​programmed to the car. The quote was for another $ 800 and they would not guarantee that would fix it.
After purchasing a used ECM on line and installing it, the air conditioning still did not work.
I took it to another local garage and they simply recharged the system and found NO AC relay, in the fuse box!!! It is possible that nothing was wrong with the compressor at all!!!
I talked to the owner at Roger’s Garage and he could not explain why there was no AC relay and how it was diagnosed WITHOUT power to the AC. He told me they only guarantee work done at their shop, with their parts and took absolutely no ownership in a wrong diagnosis, and hung the phone up on me. If I would have followed his direction, I would have had almost $ 2000 in my vehicle and it still would not have been fixed.
I see now why the previous owners had over $ 5000 in repairs (left the receipts in glove box) over the last 3 years, by going to Roger’s Garage.
Concerned Consumer

Rogers Garage has taken care of my family’s vehicles for several years. After some very dishonest instances with other local garages, Grismers… I was referred to Rogers. I wish I had come here sooner. The customer service here is great and the staff is friendly. I have received my cars in timely manner and at a fair price. I would highly suggest bringing your car here.

Wow, where to start… Last Friday, my college aged daughter was driving across the Midwest on her way to school. As she was driving east on interstate 70, her car suddenly stalled and would not start. Needless to say, she was a bit frazzled. She called a tow truck, and the tow driver recommended taking the car to Rogers garage. As soon as she got there, one of the team members gave me a call to let me know that everything was OK, and that my daughter was there. They told me they would get the car in as soon as they could, but based on the symptoms, they believed the alternator went bad. They had already ordered a new alternator and a battery just in case they needed it. Being that it was already after noon, and they closed at 6:00, they did everything in their power to get her back on the road. After they diagnosed the car, it was confirmed that the alternator was bad. Shortly before 6:00 PM, they called and let me know that the car was done. Much to my surprise, what they charged me was substantially less than what I was expecting. And because the battery that was in the car was good, they did not replace it. True honesty and very fair prices.
As a parent, with you daughter broken down hundreds of mile away, it is very nerve racking. They treated my daughter like she was one of their own. I have never experienced anything like this in my 40+ years of dealing with auto repair shops.
My heartfelt THANKS to the team at Rogers Garage. And God Bless you all

Below is my original review of Rogers. They have changed and are no different than a chain shop. Perform test and diagnostics I explictedly did not authorized. Poor choice now.
If you are looking for an honest local garage, look no longer than Roger’s garage. The always do good work and many times charge me far less than I expect for repairs. It is hard to find a garage you can trust and Roger’s facility is trustworthy and locally owned.