Pep Boys

Springfield, United States

4.2

Closed now

6 reviews

Contacts

QR code, vCard

Telephone:
+1 413-783-1500
Website:
storelocator.pepboys.com
Address:
1177 Boston Rd, Springfield, MA, 01119
Nearby public transportation stops & stations:
290 ftBoston Rd Mobile Home Park
360 ftBOSTON / TEMBY
470 ftBOSTON / FIELDSTON
Categories:
QR code
Download QR Image Download vCard

Map

Streetview

Activate map

Today

Today 8:00 am – 8:00 pm
Closed now
Local time (Springfield) 07:16 Friday, 30 May 2025

Business hours

Monday 8:00 am – 8:00 pm
Tuesday 8:00 am – 8:00 pm
Wednesday 8:00 am – 8:00 pm
Thursday 8:00 am – 8:00 pm
Friday 8:00 am – 8:00 pm
Saturday 8:00 am – 8:00 pm
Sunday 9:00 am – 6:00 pm

Related places

You might also like:
1
mi
Autozone
510 Parker St
3.1
mi
American Tire Sales & Service
160 Tapely Street
3.6
mi
DP Auto Repair
424 Albany St
4.3
mi
Monro Muffler Brake & Service
451 Memorial Drive
4.3
mi
Ken’s Automotive
2821 Boston Rd
5
mi
Springfield Tire And Auto Service
435 Dwight Street

Nearby

Browse nearby places:
360
ft
Viscito Leonard CPA
1205 Boston Rd
370
ft
Dunkin’ Donuts
1190 Boston Rd
400
ft
Palate
1168 Boston Rd
410
ft
Viscito Financial Services
1211 Boston Rd
440
ft
Gentle Family Dentistry
1206 Boston Rd
500
ft
Deals 4 You Mobile
Mobile

6 reviews of Pep Boys

No registration required
Place rating: 1
Chicopee, MA
Things seem to have gone downhill here. Made an appointment for a simple tune up first thing in the morning and they quoted 4 – 5 hours. Fast forward to 29 hours later when I finally got my car back.
First of all they didn’t even start working on it till hours after my appointment, then they wanted to charge me for parts they broke. Called to tell me that they would have to keep it overnight because the mechanic was leaving at 5 (they advertise the garage is open till 8). They said they would have it first thing in the morning, then called in the morning to say it would be sometime that afternoon.
They also tried to charge me $ 100 for what the guy at the desk said would be a free diagnostic.
Overall I the employees don’t seem to know any of their own policies, they have no accountability, and will say make up any lie just so they don’t have to talk to you anymore.
I WILL NEVER GO BACK THERE!!!
Place rating: 5
Springfield, MA
Should have read the Unilocal reviews before I headed over to Sears and saved me a headache. Pep Boys to the rescue! Dropped in a brand new battery in no time. Open until 8pm on Saturday (and they are open on Sunday too) beats out most places. I spent my 20 minutes browsing around. Didn’t realize they had so much stuff in there. AND they have a separate parts section, unlike everywhere else (Advanced Auto, Autozone, etc.) which is great because you won’t have to wait to buy your air freshener, wiper fluid, oil, etc. while someone looks up a part and the line of customers grows (looking at you Autozone!) So yeah. This place gets the double thumbs up.
Place rating: 5
Glendale, MA
My alternator gave out Friday night on my way back to Boston for an important family event on Saturday. Seth worked the schedule to fit me in so I could make it back to Boston just on time on Saturday. So far so good; I can’t comment on the prices since I don’t have a point of comparision.
Place rating: 4
Springfield, MA
I really like Pepboys for their selection. I’ve never had service done there, and have only bought parts. Staff is usually friendly, but sometimes seem miserable. It really is a car guys dream store. I could hang out in here all day looking for projects to get myself in trouble with. Tons of accessories and performance parts.
Place rating: 5
Malden, MA
After having a mishap on the 291 to 90 onramp where 3 of my rims were damaged (1 heavily) at 6pm on a Thursday night, the State Trooper who came and helped me suggested I bring my car here so they could fix it up and I could get it back all the way to Eastern Massachusetts. For just $ 30, they bumped out the 2 rims that weren’t too badly damaged and put my spare on the other, and gave me a run down of other problems my car has (it is on the older side). All for $ 30! And I was able to get my car home all the way from Springfield to Malden. 5 stars for saving my ass!
Place rating: 5
Chicopee, MA
My power steering fluid started leaking heavily on Saturday of the Labour Day weekend, and I was going to have no car till Tuesday. Pep Boys was the only shop open on Sunday. They took me in and diagnosed the problem right away. The service manager Carlos was very friendly and helpful. He explained and showed me the issue before giving me a price. I was in and out in no time. Thank you Pep Boys!