Nam’s Auto Service

I used Nam’s Auto last summer to change the 100k mile belts. Their price was about $ 300 less than another garage had quoted me. They did a fine job. So when my car started having issues I went back to Nam’s. My car was periodically not starting. No turn over, no lights. Just odd. It would have to be jumped and then work fine. My out of state brother who has a lot of car experience thought it might be a relay switch or wiring issue. On a Saturday morning, I brought my 2007 Honda Mini-​van in to Nam’s. I told Nam this and he didn’t seem to really listen to what I was saying. After about 15 minutes, Name told me that the a/​c system, alternator and battery should all be replaced. This was about $ 2,000. He said he could work on it right then, too. I ended up leaving and saying I need another opinion given the cost amount. He charged me $ 90 for the diagnosis and said he would apply this to the full bill if I do the repair work with him. On Sunday, I brought my van over to a Pep Boys and they tested my alternator and battery — both were fine. Also the van kept starting fine. So the next day, it wouldn’t start so I brought it over to West Springfield Auto Center. It was working fine there so I left it until it wouldn’t start so it could be diagnosed. The next day it wouldn’t start. West Springfield Auto traced the source of problem and it turned out to be a $ 45 relay switch. It ended up costing about $ 245 total to get my van repaired. I was shocked that Nam’s would have had me replace all those parts. A few weeks later I called Nam to tell him about the real problem and he was defensive and did not apologize nor offer me a refund of my $ 90. I was very disappointed and don’t feel I could trust Nam’s again. I would be $ 1750 poorer if I went with Nam’s advice. It has now been over a month and my van is working very well — thanks to West Springfield Auto Center.

Honest and trustworthy. Does excellent work at reasonable prices. Will definitely be coming to Nam’s for future work.

Very reliable & great prices! I have had many car troubles in the past until I came to Nam’s auto. He always recommends the best for my car and I definitely can trust his judgement. I can always rely on Mr. Nam and his auto shop!

A friend of ours recommended Nam’s as a quality auto repair shop with good prices. We have been using Nam’s since about 2010 and have been very pleased with the results: they perform the repairs quickly, correctly, and for a reasonable price. I have only once had to take the car back because it was not quite right, and they made the final correction on the spot at no additional charge. I usually use the night drop and they call me by 8 or 9 am with a diagnosis and an estimate. They stick very closely to their estimate, and the cost has always been reasonable.