Jiffy Lube

I NEVER EVEN MADE IT THROUGH THE DOOR! Never again. We’ve tried 3x now to get an emissions test, and all three times they said they were closing in 1.5 hours, or that they were too busy. Yet they won’t accept appointments. Once they said the mechanic wasn’t in? Then why bother opening. We’ll try and go somewhere else.

Just had my car inspected and oil changed at this Jiffy Lube location. I’m uncomfortable with what I paid because there were no posted prices for their services, which is what I find at Midas where I normally go. I went to Jiffy Lube because I had a coupon. Probably a big mistake. Most disappointing, when I got into my car I saw that an entire travel mug of coffee that I had left in a cup holder had spilled in my center console and nobody bothered to clean it up before giving me my car back. Something so simple that would’ve made such a big difference in how I feel about my service. Because their service requires them to vacuum the floors, they did that but since it didn’t say anywhere that they should clean up when they spill something in a customer’s car, they just left it. Classic lazy customer service. I won’t be back.

I have been to this specific Jiffy Lube for 3 oil changes now, and each experience has been completely satisfying. They are quick and efficient, which is what I would expect from a shop that has the word «Jiffy» in their name.
It’s an oil change… not rocket science. I got my tires rotated on this particular visit and they didn’t fall off after pulling away, so it looks a job well done to me! The gentleman who assisted me, I believe his name was John, was very friendly and helpful. No smoke and mirrors here, just straightforward service. Previous reviews highlight very specific negative issues, so I won’t attest to those. What I can say is that in my 3 visits I have experienced consistent and friendly customer service and the work they do is to my expectations, which keeps me coming back. Great Work!

This is sad. I came here again as I was in a rush and had been treated quite well the last time. A new service manager on duty. Service was lackluster to say the least but time was of the essence and I figured I’d trust them. Oh oh… Then the next day, during my «preflight» of the car, I notice I had no oil pressure. Zero. Nada. Ohhhhhshhh#@#@#@#@ttttttt… I went and measured the oil. Had a full container. Opened up the crankcase cover and there seemed to be oil flowing to the valves. Mmmmm… Went under and looked at the oil pressure sending unit. It was destroyed. Cracked into a million pieces. The oil sending unit on a Jeep Cherokee is closely parallel to the oil filter, so when you replace the oil filter, if you’re not careful, the wrench can grasp both the filter AND the oil pressure unit and when you turn, destroy the unit. The service worker had done just that. And then I noticed the car was leaking oil next to the filter too.
Took it to my mechanic who, besides replacing the oil sending unit, had to replace the oil filter that was the wrong type and had also been incorrectly installed.
Sorry to say, I won’t bring my car there anytime again…

NEVER EVER AGAIN.
I have taken my car here for regular oil changes for a few years now. A few weeks ago, they installed a new air cabin filter. This morning, I went to open my glove box and it wouldn’t close so I took it to the dealership to find out why. The dealer called and asked if I’d had my cabin filter replaced recently, and indicated that the cabin filter was not replaced correctly. I called Jiffy Lube and told them it’s now costing me money at the dealership because the $ 35 filter they installed was done incorrectly. I have never had a problem with my glove box, and actually hadn’t used it since before I had the cabin filter changed. After going back and forth with them, it was clear that they weren’t going to take responsibility despite the fact that it was clearly their fault. I won’t be back, and will be sure to tell other family members and friends what happened. Hey Jiffy Lube, your young, incompetent staff and poor customer service is gonna cost you. Hope it was all worth it!