Courtyard by Marriott – Philadelphia Springfield

I’ve stayed at this hotel numerous times since shortly after it opened and found it incredibly convenient for my visits to Swarthmore. The rooms are nice and the staff has always been extremely helpful and accommodating.

This is a solid place. Its on a golf course and with a good restaurant. I put friends there and they enjoyed it. Its not your typical courtyard it is more upscale. Enjoy!

I’ve stayed in this hotel before but never left a review. Courtyard is a pretty standard Marriott hotel so there isn’t much variation between locations. The hotel gym is pretty average for Courtyard, but it at least faces the afternoon sun which is nice — they could always use more equipment. The Bistro in the morning can be hit or miss. The staff seems new and somewhat untrained — making the start of your day less than great when your breakfast is served incorrectly. All in all, I still plan to return when in need of a hotel in the area.

My husband and I stayed here for a night after getting a flat tire on our way home from Philly to NYC. The night before, we stayed at a «4» star hotel in the city. I preferred the marriot much better. Even under the stress I felt relieved walking into a clean homey room with pleasing colors. Everything was spotless and the bathroom was well lit. The customer service was also great and helpful.

I just stayed over one night for pleasure while attending a concert. Beautiful grounds. Very helpful staff. Would def stay here again. They do not offer breakfast but the rooms have a fridge and you can brew your own coffee/​tea. Large bathroom and shower big enough for two. There’s a restaurant attached for your convenience and you can charge it to your room. The hotel is also equipped with an indoor pool and a small cardio room. BTW: they also gave a extra perk by providing the staying guests a free shuttle to the Tower Theatre, not sure if they offer this all the time, but it was a great convenience and I would definitely recommend this place to anyone needing to stay in the area.

Courtyard is a mid-​tier brand in the Marriott family and most of them are pretty consistent with the brand. It’s focused for the business traveler rather than the family traveler, so there isn’t a free breakfast and they do not have a concierge lounge.
This is a nice property with lots of free parking. I was particularly pleased with the slow-​closing doors into the hallway as one of my pet peeves is the inconsiderate people who slam their doors. Nice.
As well, the exhaust fan in the (very nice) bathroom was quiet. Nice glassed-​in shower with the usual Marriott accoutrements. Comfy fluffy towels, yay!
Tip: Absolutely avoid the rooms that face out to the next door bar area. On warmer evenings, you can expect a lot of noise late into the night.
Other than that restaurant, there is nothing within walking distance.

My Marriott profile states that I want a room on a high floor, away from the elevator. Our room was on the second floor (not much they could do this is only a 3 story building) BUT it was between the elevator and the ice machine room.
This hotel was accommodating a wedding party and guests the first night of our stay. They all had to be somewhere at the same time. The elevator fits about 8 people tops. We used the stairs but the ruckus outside the elevator all night was unpleasant.
We ordered breakfast sandwiches at the Bistro on the second morning. The healthy breakfast sandwich was fine but the sandwich my husband ordered was fixed in the back. When we got to the room and he opened it the bread wasn’t toasted, the cheese wasn’t melted and it was overall just cold and bad. The bistro said we needed to pay at registration because their computer wasn’t booted, the registration desk said we couldn’t pay there. I didn’t want to get charged twice. The manager did handle that situation well by comping it (luckily since that one sandwich was so bad).
I reviewed my bill closely upon checking out because items are charged to rooms by just giving a room number with no name. I heard the wedding guests all charging a lot of beer, etc and didn’t want to have erroneous charges (which I didn’t).

As they have matured as a hotel over the past year, they have addressed all of their glitches. The Marriott Courtyard is now our go-​to hotel in the Springfield area.

The hotel is new, clean and welcoming. The front desk staff when I checked in was fabulous. My stay is for 5 nights and after my first two nights I am looking forward to a great night sleep over the next 3 nights. The morning café staff was amazing, their service was quick and they were very professional.
The only complaint I have is the evening café staff. I had to wait several minutes for someone to even come out from the back and greet me. After she noticed me standing in front of the register, she told me she would be with me in a few minutes. I finally walked away after I spent several minutes watching her enter her «tips» into the computer rather than take my order.
The front desk staff was great at providing me with take out menus to order from instead. The front desk staff was great at correcting the problem.

My wife and I stayed 2 nights.
Although this was clean and new the experience and service was terrible. I gave numerous opportunities to correct (2-​days’ worth) but they were not taken nor did the staff ever really listen.
We had a very noisy room sounded like I was near the engine room of a big ship; you could hear the noise through the pillow and it made a trap door in the bathroom vibrate. I told staff & they did nothing nor offered any remedy.
The Bistro looked nice. Service was terrible. 20 minutes to order & add’l 10 to get 2 coffees & choco chip muffin. I was given blueberry instead… that was stale.
If I want overpriced at least it could be something other than microwave sandwiches and Starbuck’s. I mean, come on people!
If this place hired one person who could cook to replace the three morons they would be classy and have some quality food. But instead they use a microwave and prepackaged food that reminded me of the 7 – 11. GROSS!
Then there is the billing nightmare…
I was overcharged on the bill $ 360. When I called to correct I was charged add’l $ 185.
I was assured that this was corrected & that they called card company to make sure credit went through. When I received no notification from my card company I called to find there was no credit issued nor contact from the hotel.
This place has the worst possible customer service around!
Lies, Bad Service, & Unauthorized Charges days after I left.
If you do stay here check you credit card statement carefully.
I would have given a half star but Unilocal doesn’t let you go that low.

Beautiful hotel. It recently opened but by far the nicest Courtyard that I stayed at. All furniture is modernized and the staff was accommodating and friendly. Great placement, as there is a restaurant, gold course, skating rink next door and mall down the street. Great hotel for the area. The closest ones are located in the city.