Chase Bank

I went in to open an account to participate in a promotion. From the time I spent waiting, to beginning the new account process, I was only in the branch less than approximately 10 minutes.
I was told I could not open account due to where my address was (in the US, with my US driver license, native citizen, and utility bill with current address). I have stellar credit and do not have problems currently or in the past managing any bank account. I met all advertised qualifications to participate, and would have met all requirements for the promotion.
I was told I could not open the account only while inside the branch. I said the promotion says to go into a branch and open it, and that I’ve opened accounts much further from my zip code at other Chase branches in (somewhat) recent history. I also said I was told by customer service I should go to this branch if I wanted to open the account and was unable to online.
However, I was told to leave, and that if I did not, «there are other ways of making you leave» by the branch manager. I was polite and courteous the entire time. I literally sat down to open the account one minute, and soon after was being commanded to leave by the branch manager here and threatened with what sounded to me like law enforcement action.
Now, I know you’re thinking I must have done or said something outrageous to prompt that kind of response. I think it was when I mentioned the Consumer Financial Protection Bureau, and how they were refusing to honor an apparently nationwide promotion, which to me is clearly false advertising. Yep. That’s it!-I was sitting in a chair speaking in my «indoor voice» trying to patronize their business and think I came dangerously close to being «thrown out».
After this incident, I was assured by several more people at Chase’s customer service line that I should have been able to open the account.
Although I currently have several other accounts at Chase, I was not told about any other kinds of products they may have been able to offer me while in this branch. Of course, I wanted to open the checking account for the promotion. When I was refused, instead of being offered any other products in good customer service fashion, I was told to leave, feeling harassed and that I was treated as though I were a trespasser. This has not been my experience with Chase in any other branch, over the phone or email. I think this may be a case of a bad apple spoiling the bunch.

HUGE bank. In an old building downtown. The people always have a smile on their face with prompt excellent service.