Best Western Springfield

This place is soo outdated. The carpet was literally stapled to the wall around the perimeter of the baseboard. LOL. You had to literally pull hard on the nob for the water and shower to work. This place was hideous and i felt homeless staying there. I gave it 3 stars because 1. The customer service was pleasant. 2. It was very convenient near the Waterford which was held for my graduation… and 3. The breakfast was good. They also provide free shuttle within 3 miles of the hotel and cute little pool area. This place has potential whenever they decide to upgrade it.

It was hell. False fire alarms went off at 2am, 3am, 4am, and 5am. And before that happened, I was awakened by a group of noisy high school students at 11:30pm although I specifically asked for a quiet room. TV didn’t work properly. There were no real blankets on the bed, and the air conditioning was too loud. Did I mention the pillows were uncomfortable? It was hell. Save yourself and go with AirBnB if all other hotels are booked (I wish I had!). And that lovely pool in the picture? No water in it. I wish I had checked Unilocal before being extorted $ 240 for this $&@ hole.
And did I mention that when I asked the General Manager for a refund, she told me those fire alarms were a service for me? Wow.

Great rooms, only downsizes are that they dont come equipped with microwave oven nor fridge so if you planning to bring food discard that already since you wont have anywhere to place it. Also the bathroom need a little renovation. Clean room great beds, bit pricey.
I had a two queen bed room.

The staff here is wonderful. The hotel itself falls into the average category. It is reasonably clean, but kind of outdated. Amenities are nice– a nice pool and gym. A hot breakfast buffet is included in the price of the room. The buffet is actually pretty impressive for free. The food is nothing special, but it is truly hot, plentiful, and filling. There is also a good selection of items to choose from. That alone made the cost of the room worthwhile. In fact, we have paid more for breakfast for our family of four when traveling than I paid for the cost of the room plus breakfast! If you want a clean, safe hotel that is a great value, then this is it. If you want 5 star rooms and Michelin starred meals, then this hotel is not for you. The only real drawback is that you pretty much have to drive to any nearby restaurants or bars. We couldn’t find any in walking distance.

This was the second time I’ve stayed here. The staff is awesome. The beds are comfortable and clean. I was promised that the internet would be better but was just as lousy. Supposedly getting an upgraded system in September. TV is flat screen but not HD. Breakfast is the same every day and not good. Better off eating a bowl of cereal or make your own waffle. The tables never get washed off. I have yet to get 2 wash clothes per person. Room 416– bathroom door hanging on 1 ½ hinges, microwave had food in it from the last guest, the shower hot and cold are opposite of wording.

Worst. Experience. Ever. No customer service. Toilet ran for two days. Even after asking to have it fixed each day and evening. Rooms smelled like dirty socks. Towels weren’t restocked and we had to go get our own towels at 11 at night. The poor girl at the front desk was brand new and had been on duty by herself for 5 days. The One positive: the beds were comfortable.

Am I guilty of looking for a really cheap hotel on the fly and getting a cheap hotel with the bad attitudes, uncomfortable beds, and what seemed to be loitering teenagers which should be expected but I’m still shocked? YES. Let’s start with the staff. I won’t complain about the girl (I think her name was Summer if I heard it correctly) because she was actually decent to me but there was a different girl working with her and she was just nasty as can be. I didn’t catch her name but I wish I did. She had an attitude the second I walked through the door. She even rolled her eyes at me when I corrected her on something. If you absolutely hate your job and refuse to be somewhat decent to guests then you have no business working in the hospitality industry. She needs to be fired and it’s as simple as that. She alone is enough to make me never want to stay there again but there was more. There are ALWAYS people loitering and hanging outside the entrance doors to the hotel smoking and being loud. It’s off putting and makes this hotel look ghetto. The bed was the most uncomfortable bed I have ever slept in in my entire life. I have stayed here in the past and didn’t really have any complaints because it has a mini fridge, a microwave, the hot water works better than some high end places I’ve been to, it has a pool too but it just seems to have turned into a dump. When the staff treat you like garbage right off the bat then you should know it’s not a great place to be in general. Don’t stay here unless you are truly desperate.

Service was great. Shuttle bus even pick me up from my job. Service was quick and friendly. Got in my room was fast. I enjoyed the cable tv. The next day I went to my free breakfast and the gravy was no good. The eggs with cheese on top. The expresso was good but they didn’t had the hot milk. The next day the serve pork sausage. The grits was good. But they need more work on. But the fresh waffle was very good. But for begins free. Little to say about it. I wood come back to this hotel again.

We stayed here Mother’s Day of 2013. It is ok for the price, but don’t expect anything spectacular. Housekeeping didn’t restock anything so when I called the front desk to ask for some things, I was told to come down and get it myself. Not really possible when you have a sleeping infant in the room. The parking situation was weird, and I didn’t like having to go outside to another building any time I needed to go to the front desk. We stayed on the 4^th floor for a slightly higher fee, and am glad we did. However, it was tough trying to get our key to work in the elevator in order to get to the floor. It was convenient to many places. I would stay here again to save money.

I had a great stay. The room was comfortable and had it all: fridge microwave, toiletries, even bathrobes! Although it overlooked the interstate, there was no road noise. I didn’t hear any noise from adjacent rooms either. The pool was clean and open til 10 pm, allowing time for a swim. There are lots of food options close by, though it is not a walkable area. The breakfast was a full hot breakfast with lots of options, well stocked. The building is secure, requiring a key to access the building.

Omg this place is in bumblefuck. It’s sad cos it is clean and the service is good but they lack being able to get you things cos the hotel is not well stocked.
I came here cos a flight had cancelled and this Is where they could put us up for the night. I asked for a wake up call at 430 and they were prompt about that. I also asked for lotion and toothpaste but they didn’t have any.
Weird thing was that the tub was blocked so I couldn’t even shower. I asked for assistance but they couldn’t help me post 12 at night. Depressing. Also this is about 45 mins from the airport so I wouldn’t recommend you stay here in general.

Good cheap enough overnight stay.
The room was clean, the free breakfast was good, the pool looked clean and they had plentiful free parking. The free shuttle to the metro was a bit small with only room for six. Overall it was a satisfactory stay.

DO NOT STAY HERE!!!
worst hotel ever.
staff had no idea what they were doing
room was moldy gross
only warm water in the sink
beds horrible
NASTY

Its probably the best place to go for a cheap motel stay in Springfield. The room is clean and very basic no frills here. I have stayed here three times and find that sometimes it can be noisy. There is a highway right next to the hotel and sometimes its inhabitants get noisy in the hallways or parking lots. But I would stay there again if needed.
I would like to see them upgrade their amenities and décor a little.

Rex S.‘s review is out of date.
I am currently staying at this motel for a 8-​day stay. I’ve seen good days and bad. It’s an okay place to stay, if you’re looking for a cheap place in the DC area. The amenities are decent, but the quality is by no doubt, sub-​par. The following is my rundown:
Internet: Free wi-​fi. The speed seems to be average household speed. The hotel is not a very popular place (normally less than 20 occupants per night), so the speed is usually decent. But whenever a bus or two roll in, the speed is impossibly slow. It will work for 30 seconds, but then stall for 90. Work for 30s, stall for 90s.
Room Furniture: Rooms come with a corner chair; small desk; cabinet with mini-​fridge, microwave, and coffee maker; entertainment center with TV & basic cable; cheap bed (type and number depend on reservation); sink; and clothing closet. A/​C unit goes down to 68 degrees, but needs to run 24 hours a day (noisy all night), in order to maintain that level.
Bathroom: Clean. Nothing fancy, but it is clean. Toilet paper has ends folded when you arrive, but they are not new rolls when you show up. They may or may not replace your toilet paper when you run out — so be sure to request TP from the front desk. It has a switch-​activated exhaust fan, but if you run it for more than a few minutes, the room begins to smell (must not be of high quality).
Common Spaces: The front lobby is hot and humid. All of the hallways smell of chemical cleaner and urine. The hallway temperature is adequate. The maids are constantly working, but they speak okay English and are friendly.
Swimming Pool: Outdoor. It isn’t monitored, and is free.
Parking: Open, non-​secure lot. I’ve seen shady people hanging out in cars 24/​7, watching people — but my truck hasn’t been broken into yet. Some teens like to play horseshoes and drink late into the night, along the back of the hotel, behind a cargo container, with stolen furniture. Adequate as long as I don’t have theft or vandalism to my vehicle.
Breakfast: Free continental breakfast. It is in a tiny space, so it can’t be that good. But I haven’t tried it quite yet. I’m scared of the lobby.
Overall: More amenities than many of the local high-​class hotels (which I stayed at last week). WIthout the internet, it would be one-​star. But I need internet for a long stay. It is decent.

good place to stay, very convenient, not too expensive

I was really surprised at this hotel. I got it on
after trying to find a decently priced place to stay in the DC Metro area.
When I got there, there was a nicely renovated room waiting for me with a gift in the room with my name on it!
I can’t even begin to tell you how wonderful the staff was. EVERYONE was genuinely interested in making my stay as nice and comfortable as possible. It was great.
Living in California, I REALLY miss good customer service. It’s totally lacking on the West Coast. It’s good to see that is is still alive and kicking in DC.
There is a great shuttle service that will drop you at the local metro to get you easily into Downtown DC or anywhere else you want to go.
The only downside is the location. You can’t really walk anywhere. If you have a car — you’re good. If not, be prepared to take the shuttle or order out.